TS2446 Where is the link to contact the AST? "Account Security Team"
Can't update any apps on any of my devices. Account has been disabled. Email from support says to contact AST to enable but no link.
Certainly there's customer service. If you click the Support tab above, there's a big "Contact Us" area right in the middle of the page, with a link that would lead you to contact information. It also can be found via the "Contact Us" link at the bottom of every Apple web page.
Anyway, if these charges were made to a credit or debit card, the most immediate thing you need to do is to call your credit card company and report the unauthorized charges as fraudulent. It will then be up to your card company to contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here (which is where the Contact Us would lead you):
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your debit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.
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