TS2529 ERROR13010
I receive the error message 13010 when I try to sync my iphone-it says it cant backup the library!! anyone have any idea-I have Windows 7
Try deleting the "Genius.itdb" file in the iTunes Library on your computer.
Similar Messages
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TS2529 iTunes cannot backup my iPhone
I have done everything in this article and I still cannot backup my iPhone.
http://support.apple.com/kb/TS2529
Tried 3 different Macs, 3 different cables, 2 different admin users, deleted the old backups, deleted the lockdown folder items, repaired the permissions. I don't know what else to try. Any suggestions?Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device. -
TS2529 Cant Back up iphone into itunes
i already follow the step to Copy a recent backup and save it to your desktop or an external hard drive. You can find your backup in these folders , after copy i see itunes have my previous back up , but i when i want to back up the latest , it show again the same iTunes could not back up the iPhone because a session could not be started with the iphone .
Hey C.Siew Fern,
Thanks for the question, and great job so far. I see that you are definitely on the right track, as you have followed the first few steps in this resource:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Have you checked out the other steps? Including checking for security software conflicts, backing up and restoring in a new administrator account, and/or resetting the lockdown folder? If not, I would definitely proceed to those steps to continue troubleshooting.
Thanks,
Matt M. -
TS2529 UNABLE TO BACKUP IPHONE 5 ON COMPUTER, PLEASE HELP!!
hello,
i cant backup my iphone to computer.
It shows "iTunes could not back up the iPhone because a session could not be started".
Is it the itunes problem or my iphone problem?
I need help on this as my phone havent been backup since October.
Thanks!This is usually a computer problem, not an iPhone problem.
Make sure you have the latest version of iTunes (11.1.1).
Use a USB port directly on the computer, not a USB hub, and if it is a desktop or tower case computer use a USB port on the back rather than the front.
Reboot your computer.
Reset the iPhone (just to be safe) by holding HOME and SLEEP at the same time until an Apple logo appears.
If none of these steps help try disabling your Antivirus and firewall.
Apple has additional information here: http://support.apple.com/kb/TS2529
You can (and should) back up to iCloud. You can back up to both, as described here: http://support.apple.com/kb/HT5262. This is the safest approach. -
iTunes was unable to load data class information from Sync Services. Reconnect or try again later. This is the message when I try to connect my iphone 4 to my computer. If anyone could help me with this, I would appreciate it.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591 -
I've tried to uninstall and reinstall the app but nothing happens. When I try to open the app, it either crashes immediately or asks me for my iTunes password and the the app does nothing or crashes. Has anyone else had this problem? Any suggestions? Also, it seems that my phone asks me for my iTunes password randomly, when I'm not trying to open apps.
The app that I have the most problem with is the Simpsons game. I've tried to contact EA as well as apple and gotten nowhere.
Please help if you have knowledge of what to do
Thanks!If you get an error that says can't backup, try moving the existing backup file to a safe location and thry again. again. You can find the location of the backup file here:
iPhone and iPod touch: About backups -
I had a software problem with my Iphone 5 and so was told by someone in the apple shop that I should restore my phone to factory setting. So, i plugged into my computer and itunes, then backed up my phone to my computer. I wiped it and then clicked restore back up version. I did this the same way around 6 weeks ago when I was switching from my old Iphone 4s to my new 5, and didn't have a problem with it then. So, when I go onto my phone after it had finished restoring the backed up version I realised that the backed up version did not contain all of the data from my phone. For example, no text messages at all, no settings restored, and worst of all not a single photo. Not sure how this has happened, I cant seem to find the backed up version I did earlier today before wiping my phone. The only versions of my phone listed in the back up bit are the new crap version with all my stuff missing, or my old version from when I transferred from the 4s to the 5. I have managed to restore that version to my phone so at least I have everything I had up to 6 weeks ago. But i would really like the version from earlier today before it was wiped as I'm missing some important information and contact numbers. If anyone can help with this I would appreciate it. Thanks.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Synced media like apps and music are not included in the backup that iTunes makes. -
I am unable to backup my iphone 5 iOS 6.0.1 (connected directly to laptop USB) with my itunes 11 for Win 7 64bits. The process starts and fails to complete giving the error: itunes could not complete backup of iphone because iphone disconnected.
I have restarted the PC, the iphone, changed the lightining cable and nothign resolves it: backup never completes.Hi, I disabled the antivirus and the firewall. Same result
I even deleted the backup folder inside C:\Users\...\Apple Computer\MobileSync\Backup to eliminate any corruption in the old backup files.
Nothing changed: Session either times out or i get the same error message: itunes could not back up iphone because iphone disconnected. It always happens during step 3 out of 4 which is "transfering purchased apps from iphone to PC" and comes after step 2 which is backup.
My iphone 5 is not jailbroken, and is a factory unlocked phone.
Any other suggestion?
Pls help -
I just bought an iphone 5. I came home to backup my iphone 4 to my pc (Windows 7). I transferred purchases, then selected "automatically Backup", then clicked on "This Computer", saying a full backup would be stored on this computer. that was almost 3 hours ago. the slanted lines are continually moving across the to and the circle with arrows is still revolving on my phone and beside my device name on the side toolbar. Is it stuck or does it really take this long? My 16GB phone is almost full, so there's not a lot of empty space available. I want to stop it but I'm scared I'll lost the info on my phone. I do have it backed up to icloud, but that doesn't get everything, does it? Help please! I'm not real computer savvy, or itunes savvy, so please speak plain talk! Thank you!
MAVERICKS - That (Syncing), Sinking Feeling! ………. This Fixed Mine……..……….
iPad, iPod not syncing on Mavericks…. I-Tunes freezing on connection of same to the usb port! The following fixed these issues on my MacBook Pro running 10.9.3. I do have Xcode on my laptop, but have never used it…. I’m not a programmer or hacker, just a cheesed of Apple fan. I tried many of the already suggested possible fixes and nothing helped. Got fed up using the disk repair utility and getting no further on.
I opened System Preferences, Security & Privacy/Privacy. In Accessibility, after having scanned all my files many times, I added the following apps, some of them may be developer tools from Xcode, and gave them all control….. then did a computer restart.
AppleMobileDeviceHelper.app
AppleMobileSync.app
ARDAgent.app
Automator Runner.app
CalendarFile Handler.app
CMFSyncAgent.app
CoreServicesUIAgent.app
File Sync.app
FileSyncAgent.app
Image Events.app
iTunes.app
Migration Assistant.app
Syncrospector.app
SyncServer.app
UnmountAssistantAgent.app
USB Prober.app
I suspect it was probably overkill, but it worked. My iPad and iPod are visible and syncing as normal in iTunes. The program is running normally. hope it helps everyone………
HappyScotsLass -
I am trying to sync my ipod and the new itunes library I just loaded. My old computer basicall crashed and I had to get a new one. They were able to recover all the data from my old computer, but there is no music listed in the new itunes library. How do I get this to work as it did on the old computer?
Hello cheech07,
The following article contains directions that can help get you back on track with iTunes. I'd recommend picking up at 'Part 5' of the 'External drive' section.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Cheers,
Allen -
I understand that iTunes 10.7 is available, but when I try to download, I still show 10.6. etc. Is this just a matter of the servers being overloaded with requests right now ? TIA
There are intermittent issues reported with iTunes reporting that the update is available, but ASU not showing it as an option to install. (Got that a bit with the last 10.6.x version, too.)
If that's what is going on, I'd try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/ -
TS2529 The iphone4S only partically syncing with itunes :(
After I syned my new iphone and backed up from the old one, it transferred my images and settings over, but not my music or apps. And now when I plug it in, itunes prompts me to sync it as a new device or from a backup (i.e. what I did originally) It's not allowing me to shift any of my music or anything over. Has anyone had anything similar happen?
Yes it will erase everything.
It will sync with one computer at a time. If you sync to another then it will erase the content from the ipod first, then replace with content from the new computer. -
I haven't used my itunes for a while. When i went on to download my latest songs everything was missing. so i tried downloading a song, but when i closed down my itunes and turned it back on, it had gone again. does anyone know how to fix this. all my songs are still on my ipod but i want them on my itunes too.
I am having the same problem. I have just tried this. Unplug iphone > open itunes > delete all music from itunes library > close itunes > re-open itunes > add music from original folder > plug in iphone > select songs > press sync > unplug iphone using eject button onscreen > checked phone .... still nothing in music folder on phone. On itunes the "On this iphone" tab the songs remain there but greyed out.
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I had backed-up my iPhone and when I try to restore it it says that the back-up is corrupt or the iPhone is not compatible. I had a bunch of pictures that I need from that restore. Is there any way to get them back? I did the back-up to my Macbook
If the backup is corrupt, there is nothing that can be done.
For what reason did you choose to not copy the pictures off the device to a computer prior to attemping an update or whatever caused the need to restore? iPhones are not intended as sole storage of any media. -
I updated my iphone backed up everything but once it updated I turned on my phone and everything was wipped out!! my contacts gone, my apps gone, how do I get them back
Try going to file-devices-restore from backup, if you dont have a backup then you may redownload past purchases (movies, music, apps, etc) from their respective stores by visiting "purchased" section.
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