TS2529 iTunes cannot backup my iPhone

I have done everything in this article and I still cannot backup my iPhone.
http://support.apple.com/kb/TS2529
Tried 3 different Macs, 3 different cables, 2 different admin users, deleted the old backups, deleted the lockdown folder items, repaired the permissions. I don't know what else to try.  Any suggestions?

Try:
- Reset the iOS device. Nothing will be lost      
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings                            
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:                                               
iOS: Back up and restore your iOS device with iCloud or iTunes
  - Restore to factory settings/new iOS device.                       

Similar Messages

  • ITunes cannot backup the iPhone because an error occurred.

    Hey all, I have been having a very troublesome problem lately.  So, I'll just go through the full run down.
    My Goal: Save my text messages. That is all I want.
    My Problem: Cannot do a full backup to iTunes
    I had preordered the iPhone 5 and received it the day it came out.  I was upgrading from an iPhone 4. Before I went to pick it up, I did an iCloud backup from my 4. Logged into my 5, it immediately started downloading everything.  I got home and plugged it into my PC and it synced all my music just fine.
    Now, I have not tried to do a full backup since I got my 5 until about a week ago. I have a very large section in "Other" under iTunes. (about 3.5gb). I did research and found out that it is most likely from texts.  I don't want to just get rid of them though so I wanted to save them. When I try to backup through my MacBook Pro 13', it starts, then about 5 seconds later says it cannot backup because an error occured.
    Here's where things might be awry.  I only recently just got this MacBook Pro.  However, I correctly transferred my iTunes library from my PC as instructed by Apple on their tutorials page. So, all my settings and such are the same, and it is authorized with both computers.  Well...I tried backing up to my PC and the same exact thing happens.
    I have been hacking at this for a solid week.  I created my girlfriend a user name on my MacBook Pro, with a fresh library.  I attempted to backup her 4S to the new library and it worked fine. I have literraly tried everything I can possibly think of, so I will try to list them all as I recall.
    Deleted iCloud backup
    Deleted what I call a "phantom backup" from backups folder (it is dated at 12/31/00 at 7:00 P.M. and consistantly keeps recreating)
    Created a new username and tried to backup to fresh library
    Turned on and off passcode multiple times in different scenarios
    Used different cable
    Unsynced all songs, pictures, videos, apps. Everything you can possibly uncheck in iTunes. Still no luck at backup.
    Deleting backup folders on both computers.
    Plugged cable into the back of PC instead of front/used other port on MacBook Pro.
    This is all I can think of right now but it feels like there was a million things I've done. Also, don't mention restoring the phone because what will that do? Delete the messages I'm trying to save.  Constructive feedback is appreciated. Feel free to list any other suggestions, I'll continue scouring the internet.

    i have the same problem and am upgrading soon so need this sorted

  • When trying to back up my iPhone 4 I get this error message "ITunes cannot backup the iPhone because the backup is corrupt or not compatible with the iPhone." How can I fix this?

    This has been happening to me for months now and it's started to annoy me. I have Windows 7 installed and have seriously tried everything to fix this, deleting old back ups, cheacking my firewall, unintalling and reinstalling itunes, deleting pictures that may be corrupt. I just plugged my phone into a USB connected to my sisters MacBook and it backed up perfectly! Is this something wrong with my computer?

    Even if deleted all the backups shown in iTunes Preferences>Devices, check the actual backup folder on your computer to be sure there isn't one still there that needs to be deleted.  You will find them at one of the following locations:
    Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
    Windows Vista/7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
    Mac OS X: ~/Library/Application Support/MobileSync/Backup/

  • ITunes cannont backup the iPhones because a session could not be started with the iPhone" I've never connected my phone to any other computer and it worked fine a the other day.  Help Please?

    I'm trying to sync my iPhone 3G S to my computer.  Midway through I get a message "iTunes cannot backup the iPhone because a session could not be started with the iPhone."  I have not connected my phone to any other computer and this just began happening within the last day or so. 
    PLEASE HELP!!

    One of your backup files might be corrupt. Try following the steps in this article to correct the issue: http://support.apple.com/kb/ts2529

  • Itunes cannot backup iphone because an error occurred

    itunes cannot backup iphone because an error occurred

    Start computer iTunes, in iTunes > Preferences... (Windows: Edit > Preferences...) > Devices > delete your iPhone backup and try again.

  • HT1766 I cannot backup my iphone, it keeps telling me the backup is corrupt and not compatible. All forums have suggested I delete the last backup but that was months ago and I'm afraid if I do that and it still doesn't work, I won't have anything saved

    I cannot backup my iphone, it keeps telling me the backup is corrupt and not compatible. All forums have suggested I delete the last backup but that was months ago and I'm afraid if I do that and it still doesn't work, I won't have anything saved. Can anyone help?

    Try to connect in recovery mode, explained in this article:
    iOS: Unable to update or restore
    Before that, back up your device, explained here:
    iOS: Back up and restore your iOS device with iCloud or iTunes
    How to back up your data and set up as a new device
    You can check your warranty status here:
    https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • TS1538 Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows.

    Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows. However, the driver "Microsoft teredo Tunneling adapter" has a yellow exclamation mark, which i believe means it's not installed correctly or something is wrong with it. This driver is under the Network Adapters (Please see picture below).
    This is what happens when I connect my iPhone 4s to my laptop (Windows 7 Starter 32-bit)
    1. The phone charges it's battery
    2. I can open it in My Computer and import/export media files.
    In iTunes
    3. It start to sync until step 3 then stops.
    4. The iPhone option with an arrow appears beside the iTunes Store, but when the arrow is clicked it disappears.
    I hope you can provide me a solution for this problem.
    Thanks,
    Ralph

    Hi ralphagir,
    Welcome to the Apple Support Communities!
    For your iTunes issue with it not recognizing your iPhone, I would go ahead and suggest deleting iTunes and all of its components from your Windows computer and installing fresh.
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/HT1923
    Remove iTunes and related components from the Control Panel
    Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
    iTunes
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
    As far as the arrow button that you click and the iPhone disappears, it sounds like you may be clicking on the eject button. Please take a look at the following article for information on the eject button in iTunes.
    Safely disconnect iPod
    http://support.apple.com/kb/HT1853
    Have a great day,
    Joe

  • Please Help!!! 'iTunes cannot connect to iphone update software server'

    I cannot 'Restore' iPhone 3G to pass on to my fiance, after she kindly allowed me to get a new iPhone4 because iTunes 'cannot connect to iphone update software server'. I have tried both our laptop and desktop - both connecting to the internet fine - but neither will connect to the iTunes store nor update servers!!
    Not sure what to try next, have tried setting up new user to no avail.
    I have followed the support guidance and I am not connected through proxy.
    Diagnostics reported as follows:
    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    Dell Inc. Dell DV051
    iTunes 9.2.1.5
    QuickTime 7.6.6
    FairPlay 1.8.20
    Apple Application Support 1.3
    iPod Updater Library 9.2d4
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.1.0.62
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 2.0.2.0 (214.3)
    iTunes Serial Number 098625257EFAC14A
    Current user is an administrator.
    The current local date and time is 2010-07-25 12:16:28.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Video Display Information
    Intel(R) 82915G/GV/910GL Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {F45A9B15-8BE6-4964-8534-71947B51A91B}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: 192.168.1.77
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: No
    DHCP Server: 255.255.255.255
    Lease Obtained: Thu Jan 01 00:00:00 1970
    Lease Expires: Thu Jan 01 00:00:00 1970
    DNS Servers: 192.168.1.1
    192.168.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-07-25 10:25:45.
    ** Device Connectivity Tests **
    iPodService 9.2.1.5 is currently running.

    Right, I'm going to try something, if this works, then this'll probably fix a lot of iTunes problems.
    1: Make sure your whole iTunes database is backed up.
    2: Uninstall iTunes, then run "Revo Uninstaller", this will remove ALL traces of iTunes from you computer, not your library.
    I've found out that when un-installing or re-installing over a previous version of iTunes will carry over some problems from previous versions, or even create problems. Registry leftovers can be a problem also. Completely removing iTunes using "Revo Uninstaller" then re-installing will have the same effect as installing iTunes from a fresh OS install. Typically iTunes should be problem free when installed totally fresh.
    3: Re-install the correct version of iTunes fresh and try again.

  • Itunes cannot connect to iphone because iphone is locked and in lost mode

    what should i do as the message on computer read as ''itunes cannot connect to iphone because iphone is locked and in lost mode''

    vineetvasudeva wrote:
    what should i do as the message on computer read as ''itunes cannot connect to iphone because iphone is locked and in lost mode''
    Then take it out of Lost Mode the same way you put it into Lost Mode:  via the Find My iPhone App or www.icloud.com.

  • ITunes Cannot connect to iPhone due to unknown error (0xE8000065)

    Hello!
    When I plugin my iphone to a wall, it refuses to charge (it just keeps making a bleeping noise).
    And when I try to connect my iPhone to iTunes, I can't. It just says: iTunes Cannot connect to iPhone due to unknown error (0xE8000065)
    Any suggestions? I replaced the battery hoping that would do the trick, but nada.
    Cheers

    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
    Did you try a different charger and a different cable? If it won't charge the error will go away soon also when the battery dies.

  • On itunes I backup my iphone and now I can not restore the backup because I forgot the password, what should I do?

    on itunes I backup my iphone and now I can not restore the backup because I forgot the password, what should I do?

    See iTunes and encrypted backups  here...
    http://support.apple.com/kb/HT4946

  • The iTune cannot detect my iPhone. I have already tried all methods suggested, including re-installling iTune, re-activating Apple Mobile Device, plugging in various USB ports, and etc. I use windows 7. How can I solve this?

    The iTune cannot detect my iPhone 4S. I have already tried all methods suggested, including re-installling iTune, re-activating Apple Mobile Device, plugging in various USB ports, and etc. I use windows 7. How can I solve this?

    The new cable is completely new, and my computer can detect the phone as a drive, and battery charging is ok. So I believe the USB cable works properly. It is so weird that just iTune itself cannot detect the phone, and it is of the most updated version. What else can I do? Thanks.

  • HT201269 i want to transfer itune contacts backup for iphone 4 to new iphone

    i want to transfer itune contacts backup for iphone 4 to new iphone

    You can follow the instructions in the page you linked from: http://support.apple.com/kb/HT2109 to transfer everything from your old phone to your new one. If you only want to transfer contacts and you still have your old phone (or if the contacts are already on your computer) you could sync the contacts as described in: http://support.apple.com/kb/PH12317
    Also, if you still have the old phone you could sync them via iCloud without using a computer: http://www.apple.com/icloud/setup/

  • When i plug my iphone 4s into the laptop itunes says itunes cannot conect this iphone because an error ocurred,(error 0xE80000222) what can i do also i havent activate my iphone so i cant do anything with the iphone either

    when i plug my iphone 4s into the laptop itunes says itunes cannot conect this iphone because an error ocurred,(error 0xE80000222) what can i do also i havent activate my iphone so i cant do anything with the iphone either
    HELPPPPPPPP ME PLEASE!!!!!

    iTunes runs on your computer, not your phone. Install the latest version of iTunes on your computer. If you're using a Mac, and running OS X 10.5, you will need to upgrade OS X first.

  • ITunes cannot detect may iPhone and My iPad.

    iTunes cannot detect my iPhone and iPad. When i connect the device iTunes said" This iPhone cannot be used because the required software is not installed.Run the iTunes installer to remove iTunes,then install the 64-bit version of iTune". When i done that, iTines still not detech the device. i'm using windows 7 64-bit and i'm already installed iTunes-64 bit version. Please help me..

    Refer to this article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538

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