TS2570 iMac does not recognize wifi keyboard and track pad... cursor stays in top left corner under apple ?...

iMac does not recognize wifi keyboard and track pad... cursor stays in top left corner under apple ?...

Phillip,
I had this problem recently with a 3-year old Mac Pro intel, which was eventually replaced by Apple due to myriad other problems. When the frozen mouse happened, there was nothing I could do. Very frustrating to have the screen boot and the cursor is up there stuck, on the top left corner of the screen. Frozen. I called support several times. They were amazed. At one point they had me buy a cheap USB mouse (I was using a wireless mouse from Logitech and they thought there might be some kind of conflict). The USB mouse didn't work, either. Neither did an Apple mouse when I went out to buy one.
I ended up driving 70 miles to take the Mac to an Apple Store. I think they reinstalled the (Leopard) system in some secret way, because when the mouse was frozen so was everything else and I couldn't open the disk drive to put the OSX disk in there.
Why I'm here right now is that the same thing happened today with my NEW 3-month-old REPLACEMENT MAC PRO using its brand new wireless mouse, and I was hoping to find some insight. Again, a frozen cursor after the boot. Same top-left corner of the screen. Unlike you, when I click the mouse nothing happens -- no drop down.
Luckily, when I hard-rebooted by holding the button in, the mouse cursor came back. This time. Now I am afraid to turn my computer off. Been there done that before. Anyone have suggestions?
Thanks in advance.

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