TS2570 MacBook Pro 15" Mavericks, bran new froze up...gray screen on start up? I do not have a cd drive.
MacBook Pro 15" Mavericks, bran new froze up...gray screen on start up? I do not have a cd drive. Doesn't work in safe mode either. I've had it two days!
You really should take it back to the Apple store. There is a 15 day, no questions asked money back warranty, if you want to return it. Or you can get a free diagnosis and repair.
But make an appointment: http://www.apple.com/retail/geniusbar/
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I need to reinstall iPhoto into a macbook pro 10.7 OS what do I need to do please. I do not have the original disk, since I'm on the road, thanks,
Does your Mac meet the hardware specs for Snow Leopard?
Mac computer with an Intel processor
1GB of memory
5GB of available disk space
DVD drive for installation
Allan -
I have 12,000 photos on iphoto and my macbook pro won't turn on...gray screen turns blue and that is it. HELP!!
Run through this list of fixes
Step by Step to fix your Mac
You can do this to copy and remove files from the non booting internal
Create a data recovery/undelete external boot drive -
Why does my macbook pro "15 get a blue, black or gray screen and force a shut down?
Macbook Pro 15 inch
OS X 10.9.4
2.4 GHz Intel Cor i7
4 GB 1333 MHz DDR3
I have had my macbook pro for just over 2 years. About a week ago it started randomly giving me a blue striped, grey, or black screen. The fan pins up and won't stop and either the laptop shuts itself off or I have to force it off. When it restarts it is very slow and sometimes the fan kicks on and won't stop and the screen just stays white after the initial apple and spinning wheel screen, so I have force shut it down and try again. Other times it eventually loads and lets me in but everything responds slowly and takes some time to open. It has been getting worse and now I can't do things like watch Netflix or edit in Final Cut. I have an editing project I must get done this weekend. Any ideas or help? Thanks in advance.Try running the Apple Hardware Test, not definitive but will pick up the obvious.
AHT http://support.apple.com/kb/HT1509 -
My Macbook pro 13 inch is stuck on a gray screen with the apple logo, how do I fix this?
Sooo, I was using my laptop for a while and the charger was kind of broken, it was dip in and out, and slowly I got a "Service Battery" notification. I updated my system and now everytime I try to boot up my computer it'd show a gray screen with the apple logo and a loading bar with a circular loading icon but it never actually boots up. It stays stuck at that loading screen. I don't think it's because I uploaded my system that it happened, but I'm wondering if it's because I didn't change my charger/battery, and I'm wondering if I have to get the harddrive changed or is there a way for me to recover my files and whatnot without having to whip it. Please help, and thanks in advice to any help offered.
Dwaniej,
you can try this: boot your MacBook Pro into Recovery mode by holding down a Command key and the R key as it starts up. Once the OS X Utilities menu appears, select Disk Utility. On the left-hand side of the Disk Utility window, select your internal disk’s boot partition (typically called “Macintosh HD”). On the right-hand side, press the Verify Disk button if it’s not greyed out; if it is greyed out, or if it reports that errors were found, press the Repair Disk button. Once the verification/repair is completed, exit Disk Utility and select Restart from the Apple menu to restart in normal mode. Does it get past the grey screen now? -
MacBook Pro won't download, taken to dark gray screen instead.
When I click on a download link or pdf file link I am taken to a dark gray screen instead of starting the download or viewing the pdf. This just started happening. I haven't made any changes and installations to my Mac. I can right click and choose the "Download Linked File" and it will download fine but it's a pain when I am just trying to view an online PDF.
I'm running MacBook Pro 10.6.2 bought in Jan 09. Any help is greatly appreciated. Thank you!I can provide screenshots of the problem. In this example I tried to download flash player from Adobe. http://www.biggfx.com/example1.jpg When I click the "Agree and install now" button I am taken to the dark gray webpage which normally I am not redirected to another page just the automatic download begins. http://www.biggfx.com/example2.jpg As you can see in the address bar this is the .dmg page where the download is suppose to start. Nothing happens. No download to my desktop or my download folder.
Usually I can just right click the link button and save the file to my desktop. In this situation I am unable to because the button also acts as an agreement.
This is the same situation when I click on a .pdf link, instead of seeing the pdf in the window, it's just gray.
I've rebooted, relaunched and tried different browsers. Same problem, although in firefox I get a white page not gray.
Hope this helps.
Thank you! -
Macbook Pro shuts off after few seconds of gray screen
Help - I came home to discover my power cord had died and my laptop turned off due to no power. I used a friend's power cord to turn it on later that night and send some emails. I bought a new power cord the next day, plugged in, and turned the laptop on. It stayed on the gray screen with a spinning wheel beneath the apple logo for a while. I restarted it and it turned off after a few seconds of the gray screen. An empty bar flashes twice horizontally at the bottom before the spinning bar begins.
I tried booting in safe mode, but it would just stay on the gray screen. I tried doing shift+command+v and received a message about keys out of order and disk error full, can't repair. I was able to boot from the install disc, and when I click "Repair Disc" I get the same erros. Not sure what to do now?Migg7 wrote:
Would my time machine data be preserved with this?
Well this is the big gamble. You really don't know for sure.
TimeMachine has gotten corrupted from a failing original drive and then unable to restore properly to a new drive.
It's not like you can access the files on a TM drive directly and cherry pick what you need and leave the rest. It's all or nothing.
If you go erasing your only other copy on the boot drive, which the files still could be accessed from another boot drive, and if you find out the TimeMachine drive can't restore, then your up the creek without a paddle right?
So if your able, create a data recovery drive and try to rescue your second copy of the files on the boot drive or restore the TM drive to the second boot drive , so this way your files can be accessed directly if you need it and you have two copies again.
Once you can direclty access your files then you can go about erasing and installing on the internal boot drive. -
My 2007 MacBook Pro keeps receiving "you must restart you computer" screen upon start up
It all started when i was watching videos online and the screen froze. It did this a couple more times and in between these freezes the computer would occasionally freeze during start up while the gray wheel was spinning.
I was running lion. i decided to reinstall snow leopard (dont ask why) and upon doing so ran into a few troubles such as the compter saying my log in password was incorrect. after sorting all this the computer was fine for a day or so til it froze again, this time while watching a video from a usb flash drive.
from that moment on, i have not been able to get past the "you must restart your computer" screen. I have tried everything i have found in this forum that relates to my problem to no avail.
i have booted in safe mode, booted in terminal mode and checked the hd which is said to be ok, i have resest the ram, and i have tried to boot from install disk (both dvd and usb flash drive)
after i check the hd in terminal, i typed "exit" to reboot and received this message:
cannot get audit control port
Warning: audit space low <5% free
systemShutdown false
along with others
Please help. this computer is my life line and im way too broke to pay for repairs or god forbid a new oneCorrect. I mean wipe and install OS X clean. You should be able to install from USB drive or DVD. Restart your MBP and hold 'C' during starup.
http://support.apple.com/kb/ht1533
You can use the following startup key combinations with Intel-based Macs.
Keystroke
Description
Press C during startup
Start up from a bootable CD, DVD, or USB thumb drive (such as OS X install media).
Press D during startup
Start up in Apple Hardware Test (AHT).
Press Option-Command-P-R until you hear startup sound a second time.
Reset NVRAM
Press Option during startup
Start up in Startup Manager, where you can select an OS X volume to start from. Note: Press N to make the the first bootable Network volume appear as well.
Press Eject, F12, or hold the mouse or trackpad button
Ejects any removable media, such as an optical disc.
Press N during startup
Attempt to start up from a compatible network server (NetBoot).
Press T during startup
Start up in Target Disk Mode.
Press Shift during startup
Start up in Safe Boot mode and temporarily disable login items.
Press Command-V during startup
Start up in Verbose mode.
Press Command-S during startup
Start up in Single-User mode.
Press Option-N during startup
Start from a NetBoot server using the default boot image.
Press Command-R during startup
Start from Lion Recovery1 -
MacBook Pro - 10.6.8 - Logitech USB devices - Gray Screen
After moving to 10.6.8 my Logitech wireless keyboard/mouse and usb wired mouse cause immediate gray screen after usb connection. On advice from consultation at Genius Bar I did a full re-install of OS and re-install of 10.6.8 and the problem immediately returned. Reviewing other threads there seems to be a fundamental issue with usb (non-apple) and 10.6.8.
I had the same issues and tried the same steps with the same results. I didn't realize it was my Logitech keyboard, but I'll try disconnecting it and see if I get the same result.
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New Mac user, black screen on start up! Password not working after SW reinstall
Re doing this again.......
I got blk screen, reinstalled Mac os x ( had the lastest software up to 2 days ago) and now my password does not work?
I did get a prompt 2 days ago to update but didn't get a chance to. Also had my iTunes acct hacked into. Can someone help?Foxfire, welcome to Apple Discussions.
A failed internal memory battery can cause the no video. Check this site for battery part numbers and sources. Mac PRAM, NVRAM, CUDA/PMU & Battery Tutorial
Cheers, Tom -
How do I load my CS5 onto my new laptop that does not have a disk drive?
I have my disks and serial number but there in no disk drive on this new laptop.
That sounds like you are saying you do not have a DVD drive on your computer to insert the discs. No problem. You can download the installer direct from Adobe. All you will need is the serial number.
Download CS5 products Photoshop CS5 installers are available for both Windows and Mac.
For Windows there will be two files, an .exe and a .7z that must be downloaded. The exe will create the installer when run.
Gene -
PhotoShop CS3 Hangs on Splash Screen - New MacBook Pro w/Mavericks
I just loaded CS3 PhotoShop and Illustrator onto my new 15" Retna MacBook Pro running Mavericks.
The programs begin to start up but get hung up at the splash screen.
There's nothing I can do except Force Quit the application. All of the top menu items are grayed out rendering the programs useless.
I've attached a screen shot of what it looks like when PhotoShop loads.
How do I resolve this?
I've let the applications just sit for over 20 minutes but nothing happens. They're just stuck.
Any help is greatly appreciated.
Thanks!disconnect from internet
start CS3
when error message shows say never
connect to internet
Should solve problem -
I have a new macbook pro running mavericks and only using Safari as my browser. 75% of my url requests are 'hung up' and freeze. I have seen other posts and have tried to clear cache, reset safari, remove extensions, but to no avail.
Any recommendations?If it works in a new user account, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About -
Title sums it up. I have an Early 2009 MacBook Pro running Mavericks. Today it froze for 10+ minutes during routine web browsing/iTunes using/etc. Nothing out of the ordinary. I forced a restart, and now it boots into Utilities and wants to restore my HD from a TC backup! I backed up last week so it's not like I'll lose much that matters, but this behavior is pretty, um, concerning. Any ideas what's going wrong? Is this a hardware issue?
Thanks.Try to reset the SMC and PRAM:
http://support.apple.com/en-us/HT201295
http://web.archive.org/web/20140711222006/http://support.apple.com/kb/ht1379
Then try a Safe Boot:
support.apple.com/en-us/HT201262http://
Ciao. -
Just got a new Macbook Pro with Maverick. In Mail, how do you get the format bar to show?
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.
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