TS2570 My MacBook Pro won't start up.only gray screen

Hi there,
My MacBook Pro won't start it show only gray screen (with apple logo )
And I have tried these solutions none of them worked
1/ Reset PRAM and NVRAM
2/ Restart in safe mode
3/Run Disk Utility in Single User Mode
After I tried third option it shutdown by itself
Please I need data inside the laptop , i have no backup
what should I do ?
I need some kind of solution does not contain formatting or deleting my data
Thank you in advance

..Step by Step to fix your Mac
Create a data recovery/undelete external boot drive
My computer is not working, is my personal data lost?

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Start up Disk full and MacBook Pro won't reboot. Only white screen but can sleep, restart, shut down.

Start up Disk full and MacBook Pro won't reboot. Only white screen but can sleep, restart, shut down.

Reboot into Safe Mode (hold the shift key down at the sound of the chime, release when the progress bar appears) Safe Mode will take longer to boot than normal.

Attn: macbook pro won't start up past grey screen NO MATTER WHAT

my macbook pro won't start up past the grey screen, NO MATTER WHAT I DO. i've searched all the discussions on this, and NOTHING WORKS. nothing caused this either - i was just browing the internet and using ichat, and my computer shut down, and that is when this started.
I am EXTREMELY disappointed with this bullstein. My computer works great, etc., and I support mac and apple to the nth degree, but then some stupid crap like this happens and I can't use my computer at all. I have to use my sister's **** ibook g3 to even do this.
PLEASE HELP. do NOT post what you have already posted in the other discussions, and i've already been welcomed to the boards. I can't go to an apple store because i'm on vacation in new mexico for the summer, and there no stores anywhere near here. is there any real advice around here? I need to use my computer. That is why I spent close to $4,000 for it with upgrades and software.

where can i get an install disc for the macbook pro?
You really need to use the one that came with your MBP. If you don't have it, a retail Tiger OS X disc should work.
also, could an archive/install potentially free up some harddrive space on my computer?
No, it will actually use more space, so you will need at least 6G of free space. To clean your hard drive, use WhatSize.
WhatSize >>
-Bmer
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My Macbook Pro won't get off of gray screen, can't get to recovery screen either.

My Macbook Pro 15" early 2011 (not even two years old darn it) decided to not play nice. It was going slow and then it just went blank to the gray screen after rebooting. I have done EVERY step that I have been told to do. I have been reading everything I could find on this since last Friday. I have 2 back ups now from CCCloner but no time machine. I was able to get into the recovery screen yesterday but could not get in it today. I tried to click option on start up and run recovery 10.8.2 but then it just goes to the dark blue screen with lines. I even put in my snow leopard disc to see if it would start up and no go. It just shows apple and then wheely thing.. and then either dark blue screen with lines or gray screen. Ive reset pram, fsuk,single user mode, etc etc... all the steps except going to a "genius" and now I have an appt in the am. I am comfortable with my back ups.. wish I had a time machine back up but that was corrupt. Oh and I did the disc utility on friday and it said that my permisions were not correct.. etc etc. so i did a repair and everything is fine. I have since done that 3 times while in T mode during my back up and it says my hardrive is ok. I can not access disc utilty unless its in T mode and I access it from my hubby's computer.
Bottom line is this... nothing is working. I have done all the steps that I have known or read about. Even my techie is stumped. Is there anything else that I should do before going in to the darn "genius bar" ? I live in Key Largo and its not easy to just make a trip to the mainland to Miami. Of course I am willing but I am hoping I can atleast install mountain lion myself. Oh I also made a mountain lion recovery assistant with my usb... and tried to boot from that.. no luck.
Again its always the blue screen with vertical lines or gray screen.
Any ideas? Suggestions?
I'm a loss and NEED to start working again. I've lost almost a weeks worth of work and I am a wedding photographer. My brides will be bridezilla's before long.
thanks!

Hey Man I have the same problem, One day the screen just went black and from then onwards it has been reall problematic, I went to the apple store but they wanted about 100 bucks to have a look at it, although they did a diagnostic for free, but it didnt reval anything.
They said it was either the screen or the graphics card, and each one cost 750USD but 100USD to find out which........ I didnt fork out the cash though, a bit expensive!!!!!!!
However I did get the computer back up and running, by holding Opt on start up, mostly it goes to the f**king dark blue screen with the vertical lines. But every 10 to 15 goes I can get to the disk utility, If you run the repair disk and repair premonitions, then start up again it should boot up, you may get a day or two out of it before BOOM back the blue screen of vertical death.
I believe its the graphics thats busted, (which is soldered to the logicboard) so the only to fix it according to the apple guys is to get a new one at 750USD and about 2 weeks to get it done. here is a app called gfxCardStatus, and it tells you which card ur using (there is 2) when the card switches the computer crashes, you can set the app to only use the "Intrergrated card" but you cant watch movies or iweb, camera, just web browsing and text stuff....... the other HD card does all the other heaver graphic processing............
I hope this helps, but all in all, lots of people have had the same problem and Apple have not declared it a fault on there part, they boast about the quality of there products but in essence my last macbook died suddenly........ I invested in a macbookpro (early 2011) the graphics card is broke, the trackpad doesnt work properly and the screen has screenburn all over the edges and sides........... Seriously!!!! and the reply was buy another computer from the apple guys!!!!!! Pretty disappointed.

Macbook Pro won't boot and getting gray screen, help!

I have a Macbook Pro 15" from mid2011. The warranty just expired one week ago.
I was normally using it without any problem, when suddenly the screen started to freeze and get some horizontal line. I had to force shut down with the power button couple times. The next day, my MBP wasn't booting during the startup.
When I turn on, I can hear the chime, the Apple logo show up and the little wheel turns, but after those things the screen remaing gray without any thing happens.
I have tried some steps that I found on discussion, forums, and websites like:
- PRAM
- cmd-s (to verify and clean the HD)
- hold option and restore using a flash drive with Mountain Lion (after I choose the drive, I get a "blue" screen)
- Remove the RAM and put back
All those things weren't successful.
What do you guys think I should do now?
What are the main causes of gray screen or blue screen?
Should I replace my RAM or HD?
I'm avoiding to take to a technichian or a geek, because I have a lot of confidential work inside. Luckly, I have a backup of everything.
I appreciate every reply made.
Thanks!!

Hi Eric,
Thanks for your fast reply.
Yes, I've tried cmd-R. I get a "blue screen" with vertical lines. Pretty weird.
I'm unable to access the Disk Utility.
Do you think the HD is damaged?

MacBook Pro won't boot up past gray screen?

Okay, so I was running chrome and iTunes and spotify. Spotify was playing and Avast! Detected an infection and moved it to the chest. I quit chrome and opened up a Steam game called Garry's Mod, but it wouldn't open no matter how many times I tried it. So I tried to open chrome again and it bounced but didn't open. Tried to open system preferences and it opened but didn't show a window and wasn't responding. So I tried to restart but it wouldn't restart, so I force shut it down. Then it wouldn't go past the gray screen.
So I restarted the PRAM. Didn't work. Tried booting into safe mode. Didn't work. When into single user and checked the directories I think. Didn't work. Called apple and repaired permissions and that didn't work. Then I downloaded OS Mavericks and reinstalled it. Didn't work. So I'm redownloading to see if it might work if i do it again. Otherwise, he said I'd have to completely restore and lose my data, which would suck. I don't have a backup unfortunately.
What I'm wondering is if there's anything you think I could do that just might fix this?
Or, is there anyway to save my data if it won't boot up and I don't have a backup? I have lots of writing and music I really would not like to lose.

Your disk may be sick or dying. As you surmised the top priority at this point is to make a copy of your data.
First, check the health of the disk. Boot in Recovery Mode (Boot, Command-R). Run Disk Utility. Click on the upper left disk icon. Does the S.M.A.R.T. status say “Verified”? If not the disk/SSD is unhealthy and needs to be replaced. Click on the icon indented below, usually called “Macintosh HD” and Verify Disk. If it finishes with a green “OK” message then all is well with the disk. If it shows errors in red then you have found a problem to address once the system is backed up. Do not attempt software repairs until you have secured the data. Post back with the results of this test.
If the disk will not show up at all in Disk Utility to run these simple testes then it is probably already dead. A trip to an Apple store to confirm that would be in order.
If you have an external disk drive you can use as a backup drive then do so. If not I’m going to council you to purchase a drive you can use to replace your internal drive if need be. The silver lining is this new drive will be much faster than the old one. Google “Seagate 1 TB SSHD”. You should find a drive for about $100. Google “USB 3.0 enclosure”. That should cost $10 to $20. When they arrive plug the drive into the enclosure.
Assuming it is still breathing you can recover the data without booting from the sick disk.
Reformat the external disk Boot in Recovery Mode. Start Disk Utility. Plug in the new disk. Select it’s disk Icon (the second one down, left justified). Select the Partition tab.
Partition Layout > Single Partition
Name: Emergency Recovery 1 (or whatever name you wish to use)
Format: Mac OS Extended (journaled)
Options… > GUID Partition Table > OK
Apply
Select the Restore tab.
Drag the old system volume (Macintosh HD) to Source.
Drag the new disk volume (Emergency Recovery 1) to Destination.
Click on Restore.
If that will not complete post back for another emergency data recovery method.
If the backup succeeds use the First Aid tab in Disk Utility to select the old volume (Macintosh HD) and Repair Disk. If it repairs with a green OK message, will it boot normally?
Post back for further instructions. How to proceed will depend on what has transpired to that point.

My MacBook Air won't start up, only black screen no logo

I've had my MacBook Air since Christmas 2014. I have not spilt anything on it, I have not dropped it and the charger isn't broken.
Yesterday my computer wouldn't turn on, it was working the day before so I don't know why this was happening. When I turn on I mean:
Press the turn on key
I hear the chime for it to turn on
then all of a sudden
no logo only black screen and then nothing after it.
I really don't want to reset it because it has all my school work on it and very important pictures on it.
Is there anyway we can fix it? I've looked on this website many times and others and nothing has really helped.
If you have anything new please reply ASAP.
I need this fixed within 2 weeks.
Thank you.

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

Macbook Pro won't start up past blue screen

I'm running OS X 10.5.7 on my MBP, along with a boot camp partition. My superdrive has been playing up for the past few months, and upon learning that the 2.1 firmware update could be responsible, I obtained the update and attempted to re-flash the firmware myself. To do this I had to edit a system file and spoof my version number to 10.4.9; I couldn't flash the drive otherwise.
I used textwrangler to edit the file /System/Library/CoreServices/SystemVersion.plist - I had to unlock the file to do this. I saved it, used the flashing utility and rebooted as instructed, and then encountered the issue. The screen turns from grey to blue, and the "loading" indicator appears briefly before disappearing again - this happens repeatedly until I power my computer off.
I started up in single-user mode and performed a fsck - this repaired some filesystem issues I wasn't aware I had, but did nothing to fix the problem. Running in single user mode, however, did reveal that the loginwindow.app was crashing repeatedly, and crash reports were being saved in a log directory.
Attempting to start in safe mode results in it sitting on the loading indicator at the grey Apple logo screen for upwards of twenty minutes with no results (save my computer getting increasingly warm).
I've long since mislaid the discs bundled with my MBP as well as my Leopard disc.
Windows XP still boots with no problems.
What exactly is the cause of this issue? I wouldn't have thought the file I edited and not being able to get past this blue screen were connected. Is there any way I can restore it?
I also have a Macbook at my disposal - are there any feasible solutions which would involve booting another machine in target disk mode?
Message was edited by: fnool
Message was edited by: fnool

Is there any way I can restore it?
Did you make a backup of the file? Always a wise thing to do when messing with system files.
Not sure if pico works in SUM but it would be worth a try to edit the file again to revert it to its proper version. If that fails, you will need to get your Leopard disc for an Archive and Install. Might be able to get a replacement one from Applecare at little cost.
Good luck and let us know what happens.
Edit:
Just saw you have another Macbook available. If both machines were running same OS you might be able to copy the file from one computer to the other. I would do this as root though then run a Permissions Repair in Disk Utility afterward
Message was edited by: theonlydean

MacBook pro won't start up past grey screen

Ive tried a PRAM reset four or five times- nothing. Won't boot into safe moDe. Tried the command line with fsck-fy and it says there is no problems with my had drive but still won't load up.
it shows the grey screen with a clear spinning cog, then a blue screen, then the grey screen again, then blue, then grey before it goes to blue and stays there. I can move the cursor
any help would be appreciated. I can't get a Genius Bar appointment for a week :/

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Macbook Pro won't start up, only to blue screen... no options work!

Yesterday I installed Skpe and later in the day noticed my calendar lost all it's info (no one has access to my laptop). I did a restart and still no info on my calendar.
I probably did something I should not, because of security issues I went in an locked several folders. A few in my library as well. I am afraid maybe this caused some of my issues. After I restarted I get the sound, the apple, but after that the blue screen and spinning wheel. It spins for 5 seconds then is blank and blue for another 5 and just keeps doing that as long as I let it.
I have tried safe boot, but after the long restart it does the same thing. I have also tried with the Leapord disc one, it will not boot from that, even with the "c" button held down after restart. I did a hardware check both with that disc (holding the "d" button down on restart), it checks the disc but finds nothing and of course I can not see the hard disc to turn anything off. I also tried starting with the "option" key, that was unsuccessful also. It showed the "Macintosh HD" icon, the proceeded to do it's progression of what I initally mentioned. Help, did I do myself in locking folders... or could this be from installing skype? It was the only install other that updating the software yesterday.

Hi claudia:
fsck is a disk repair utility like Disk Utility. The name is short for FileSystemChecK. Since the
Disk Utility framework is not loaded in single user mode, fsck must be used to repair the disk
instead as it does not depend any core services or frameworks to be loaded into memory in order
to run. Unlike Disk Utility, it does not automatically repeat repairs until all possible repairs are done,
thus requiring a little more user interaction than Disk Utility, but other than that, it basically carries
out the same disk repair functions as DU, you may have manually repeat running it though until
it repairs all errors it can repair.
The reboot command is simply a way to gracefully exit single user mode whenever your done doing
everything else. Like the door, you do not use it until its time to go.
Kj

`my macBook Pro won't start up. Just get that gray blueshy kind of screen and don't go nowhere.

My MacBook Pro won't start up. Just get that gray, blueishy screen and don't go on.

Try a safe boot.
http://support.apple.com/kb/TS2570
This boot takes longer than a normal boot, be patient. If it boots login, and see if it seems normal. If so, logout and reboot normal.

I was messing around with .kext files in the MacintoshHD and now my MacBook Pro won't start up.

I was messing around with .kext files in the MacintoshHD and moved the system.kext and two others to my desktop and deleted the originals and now the MacBook Pro won't start up. All I get at start up is the apple icon then a bunch of text shows up part of which says Mac OS version: not yet set. then the apple icon turns into the power icon and tells me to turn off the computer. I've tried reinstalling from the install DVD by holding down option when powering on and selecting the install DVD and it just goes to a white screen with the apple icon and stays like that. I didn't have the disk utility on my Mac before this happened because I deleted it to make room on my computer a while ago so I'm not sure if that's why it won't load the install DVD but anyone who knows the solution to this with out going to get it repaired would be greatly appreciated. Thank you!

Never mind my dad just found the original install DVD and that worked. Before I was using an install disc that Apple sent me for another issue I was having, but thanks for replying so quickly and trying to help on this Thanksgiving day!!!

Hi! My MacBook Pro won't start! HELP !!!

Hi! My MacBook Pro won't start! I have tried everything I can think of like Safe Mode (doesn't work), Recovery (does not find Recovery Drive), Booting with OS Snow Leopard Cd (doesn't work)...
I have really no clue about what to do now... I paid quite a lot of money for this computer and am pretty short of money nowadays! Would like to repair with help rather than having to take it to Apple Store.
Has anyone had this same problem?
All I get is white screen + grey Apple and spinning grey disk... it's 100% frustrating! Any help would be more than welcome since I think i've tried EVERY SUGGESTION on this Support Center and Youtube videos...
This MBP is from 2011, runs on OS X 10.6.8
I tried booting with OS X Snow Leopard CD, it didn't work! (my cd player works! recognizes the Snow Leopard CD, but then never opens it... goes back forever to the with screen + apple and spinning disk)
I don't care about the content, it's OK if i lose all DATA... I just want to bring this Mac BACK TO LIFE!
When i run coomand on root# fsck -fy --> RESULT = my HD was checked and seems to be FINE!
Thanks

Please make a Genius Appointment and take it in for service.

Spilled liquid on MacBook Pro - won't start - any suggestions?

spilled liquid on MacBook Pro - won't start - any suggestions?

Thank you both for your responses! I watched a video on how to remove the hard drive - special tork(?) screwdriver and too many steps for me to feel confident about doing it myself, so I took the computer to an Apple Store - and thank God, the hard drive appeared undamaged - they are transferring the data to a new Macbook Pro. The loss of data was the scariest part, so I am breathing again!
The laptop was three years old, I was hoping for another year or so before upgrading, but such is life. I appreciate your upfront advice.

MacBook Pro won't start up after chime, MacBook Pro won't start up after chime

MacBook Pro won't start up after chime, MacBook Pro won't start up after chime

Try resetting the SMC.
Barry

TS2570 My MacBook Pro won't start up.only gray screen

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