TS2570 This evening I installed a new internal hard drive in my Mac notebook as recommended by the Apple Store.  The Mac notebook was an older model that was purchased through Ebay and didn't come with a start-up DVD.  Where can I get a DVD to format my M

Can anyone please advise me as to how to obtain the correct DVD to re-format my new hard drive?  I had taken my computer to the nearest Apple store when I first discovered the problem with the gray screen, and was advised to purchase a new hard drive over the Internet for my computer since it was over 5 years old.  The Apple associate never mentioned anything about needing the original disc to finish the installation.  Now I've invested money in this new disc as well as the time taken to install it, and I still don't have a working Mac notebook.  How can I fix this problem without a lot of additional cost.  This computer had been my son's originally, and he can not locate the DVD that came with this Mac.  Please help!!!

You can contact Apple Customer Support at 800-767-2775 to replace your install disc. You may be charged for shipping and handling.
You will need the serial number for your Mac to do so.
How to find the serial number of your Apple hardware product

Similar Messages

  • HT4718 I want to install a new internal hard drive for my Macbook (13in, Late 2009) and restore to factory settings. However, I want to keep my Mac OS X Snow Leopard.

    I want to install a new internal hard drive for my Macbook (13in, Late 2009) and restore to factory settings.  However, I want to keep my Mac OS X Snow Leopard., which I downloaded from the app store. How can I restore computer with the updated OS?

    What I did on our two computers was partition the hard drive so that both Snow Leopard and Mountain Lion can be used on the computers. This allowed me to be able to retain/use older applications and games on the Snow Leopard partition. This will allow you to do a clean install of Mountain Lion on the newly created partition. The Mountain Lion installer has a button that allows you to select another drive so you don't install it over Snow Leopard. I cleverly name one partition Snow Leopard and the other one Mountain Lion so I wouldn't confuse the two (I never claimed to be smart).
    To partition, you need to have sufficient free hard drive space (I suggest 50 GB minimum). Boot off the Snow Leopard DVD or the disks that came with the computer and use Disk Utility to partition your hard drive into two partitions. If you plan to make Mountain Lion your primary OS, then you can reduce the size of the Snow Leopard partition so most of the free hard drive space is available for Mountain Lion. While booted off the disk, you can install Snow Leopard on the partition you want it on.
    Restart and download Mountain Lion, remembering to select the correct partition before installing. I would make a copy of the installer and move it out of the Applications folder because the installer self destructs.
    After getting all that sorted out, I found that while booted in Mountain Lion I could access the Snow Leopard partition. That allowed me to drag files and applications from Snow Leopard to Mountain Lion. Applications that won't work with Mountain Lion will be grayed out with a slash through them.

  • Lousy 'fan' noise after installing a new internal hard drive

    Hi,
    I installed a new internet hard drive to replace my corrupted hard drive. The new hard drive is WD 320GB. Somehow, i got it installed and work. I install leopard on it and it works well as far as this point. Now, I have a new problem. Before installing the hard drive, my iMac run very quiet. Now, as soon as I turn on my iMac, i can hear a very noisy and loud 'fan' sound. I do not know if it is hard drive spinning or one of the fan. I do not notice any weird sound except it definitely a very loud spinning fan sound. I do not have Apple Care or warranty with Apple. Any suggestion to isolate the problem pls ?
    I use iStat Pro and have the following info:
    - CPU fan : 800-900 rpm
    - CPU and GPU temp : 40 - 60 C degree
    - Hard drive fan : 5000 rpm
    Another question is : when i take my old hard drive, i noticed it has 1 power cable, 1 SATA cable and 1 small cable with connect some kind of chip on my motherboard to a small chip on the right hand side of hard drive. It appears to me that Apple attached a small chip on the side of hard drive. And i do not know where to connect that wire to my new hard drive. So i just left it un-connected. Thought, i connect power cable and the SATA cable. Any idea what that wire used for ?
    Thanks
    Message was edited by: DeathNote

    Hi Dennis,
    Thank for informing me the heat sensor. Basically, i can take the heat sensor out from my old internal hard drive and stick it on the new drive ? If so, how do i do it ? can i use any glue to stick heat sensor on new drive ?
    Also, I just figure something. I opened the front cover, then run iMac. I noticed the noisy sound, i thought it might be the fan or the hard drive. So , i disconnect the fan power cable and restart the computer. Now, it runs very quitely. I can not hear anything noise as all. No thing. So i assume that the hard drive is not the problem. As soon as i plug back the power cable for the fan. The noise come back.
    Is there a software to control the speed of the fan ? Using Istat, i have the following info :
    - CPU : 42 C degree
    - HD : 29 C degree
    - GPU : 43 C degree
    - Ambient : 22 C degree
    - mem controller : 37 C degree
    - CPU fan : 860 rpm
    - HD fan : 5000 rpm
    - Optical fan : 800 rpm
    Thank you .
    p/s: inside my iMac is different than in the picture.

  • I want to install a new internal hard drive in my iMac

    I have a 17" 2.0GHZ Intel Core 2 Duo
    So I have two questions:
    1. I want to double check that this hard drive is comptatible with my iMac:
    http://www.amazon.co.uk/Western-Digital-Caviar-SATAIII-Internal/dp/B00461LT6S/re f=sr_1_3?ie=UTF8&qid=1306173965&sr=8-3
    2. is there some way I can clone my current hard drive to the new one? or is it better just to start fresh?
    Many thanks,
    Tom

    Regarding your question #2
    You can clone the drive if you put either the new or old HDD in an external enclosure and use software such as SuperDuper! Or CarbonCopy.
    Visit www.MacSales.com OWC to see some external enclosures. OWC also has an easy way to reference which devices are compatible with you model of iMac, and how-to videos too.

  • Need to install a new internal Hard drive

    Hi there,
    My Mac Book Pro is 1st generation, I think, I bought it on May 2006 with a 100GB hard drive and made some upgrades trough the time but now I'm looking for a larger hard drive because I use it for professional audio recording with Logic Studio and the last upgrade calls for more storage space. I put any other data sucker files like iTunes and iPhoto Libraries away but still is not enough.
    I read the same issue in another topic ( http://discussions.apple.com/thread.jspa?threadID=2424292&tstart=60 ) and they recommend a SEAGATE 500GB 7200RPM but still I'm not sure if his computer and mine are the same. I read in my system profiler things like "Removable Media: No / Detachable Drive: No" that make me suspicious about if change my HD is possible or not.
    Could anyone confirm that the SEAGATE 500GB works for my Mac Book Pro?
    Thanks
    Fran

    Thanks for the advice! I think I'll go ahead and go for it but I can definitely see that it's not as easy as someone told me in another forum... at least for someone who has to do it for the very first time. But I think I can handle it.
    Another question please... what about the memory RAM? At this point I am in 2GB. Supposedly there's no way to improve that in my original Mac Book Pro but I'm reading somewhere that there is a way to get 3GB... anyone could enlighten me on this?
    Thanks
    Fran

  • Can I reformat and partition a new internal hard drive with the Snow Leopard disk?

    I'm planning on installing a new internal hard drive in my 15'' Macbook Pro. Can I format and partition the new drive with the Snow Leopard disk or is it just an upgrade from Leopard? Thanks much.

    You should be able to do that.
    If you want to change the sizes of existing partitions this may help:
    Enlarging a partition

  • Installing Leopard and new internal hard drive at same time, best plan?

    Ok so basically the title explains what I need to do. I am currently travelling in Europe, and returning home to New York on Tuesday night. I have a new hitachi 250gb HD and will have Leopard waiting for me at home when I arrive, and will get right to doing this installation. I am writing on the discussion boards here because I am hoping the users here can give me their opinions on what is the best plan of action to do this whole install?
    So what I was thinking was, I should remove the hard drive that's already inside, put it into an external enclosure. Then, put my new blank 250gb hard drive into the macbook pro, close up the computer, then put the Leopard OSX install disk, and do a completely fresh install of Leopard. Then, after installing (or during installing?) I should run the migration assistant program to get all my files and settings etc. transferred over to the new internal hard drive with Leopard on it, from the old hard drive that will be plugged in from an enclosure as an external drive.
    Will this plan have any problems that I am not aware of? Is there a better process for doing this task? Any advice will be greatly appreciated! I am anxious to get my new hard drive into the computer because my 160gb is filling up, and dying so badly to use the new Leopard!!

    You could also put the new disk in the external enclosure, partition it using disk utility. Then make a clone of your current hard disk to the new external one using the restore feature in disk utility. Boot from the external disk and Install Leopard as an upgrade keeping all your files and setting. check everything is all running how I should and swap drives over. That's another option for you.

  • I have an early 2008 Mac Pro and want to install a 3TB internal hard drive. Is this compatible? The manual indicates 1 TB per bay, but I have already installed two 2 TB hard drives in two other bays, and have had no problems. Any suggestions?

    I have an early 2008 Mac Pro and want to install a 3TB internal hard drive. Is this compatible? The manual indicates 1 TB per bay, but I have already installed two 2 TB hard drives in two other bays, and have had no problems. Any suggestions?

    RE: SATA Bus speed:
    Typical Rotating drives available today, whatever their SATA spec, can source data off the spinning platters no faster than about 125MBytes/sec.
    SATA 3 is rated at 6G bits/sec, which theoretically is about 750 Mega Bytes/sec
    SATA 2 is rated at 3G bits/sec, which is theoretically about 375 Mega Bytes/sec
    SATA 1 is rated at 1.5G bits/sec, which is theoretically about 187.5 Meg Bytes/sec
    None of the SATA Busses is a bottleneck for consumer Rotating drives you can buy today. Trying to speed up the SATA Bus will not provide any real-world performance increases for Rotating Drives.
    https://discussions.apple.com/message/22690384

  • HT1476 Hi! So my original iPhone 5 charger broke and I bought a 10 ft generic iPhone 5 charger And didn't come with a power adapter, what ***** is it charges slow. Can I use a different adapter? and will it effect my battery?

    Hi! So my original iPhone 5 charger broke and I bought a 10 ft generic iPhone 5 charger And didn't come with a power adapter, what ***** is it charges slow. Can I use a different adapter? and will it effect my battery?

    Nice try! Take a hike.

  • I installed a new bigger hard drive and now spotlight does not work with outlook to search for emails

    My old hard drive was full so I went to an apple authorized provider to install a new bigger hard drive. They also moved the data and applications from my old drive to the new one. They did not use time capsule because their way was faster. After the installation I did have to reenter the product code key for Office 2011 for the Mac. However, now I find that I cannot do email spotlight searches in Outlook. When I put in the search - it comes up with no results. This is true no matter what the search. Any ideas of how to point spotlight to look in the email folders so I can do searches again. This is a feature I use daily - so I am concerned that I have lost this feature. Also, I am noticing that alot of the settings did not carry over to the new hard drive. Any help is greatly appreciated!

    I would recommend starting over and migrate using your Time Capsule backup however DO NOT do it wirelessly, connect using an Ethernet Connection. If you upgraded to Lion from Snow Leopard then follow the instructions in this video, the kid is annoying but he knows what he's doing. Clean Install Of Snow Leopard video. Once you have installed and updated Snow Leopard then update using the 10.6.8 Update Combo, then log into the Mac App Store and re-install Lion and all it's updates. My guess this is an afternoons work.

  • New internal hard drives, seems slow with Logic 8, how can i test

    Hi,
    I just bought a new internal hard drive, but it seems subtley too slow!,
    On a Logic 8 song i'm working on the tracks timing seems slightly off, it's kind of driving me crazy because at times it is subtle, and other times obvious.
    and 2 other things, one is an iTunes playback stalled twice, and that's never happened before,
    also, when working on a Word doc, the screen was not re-drawing properly. i had to repeatedly reisze the doc window to get it re-draw itself. this has never happened before either.
    is there a way to test this new hard drive?,
    thanks

    There are though all the ones I've used, TechTool Pro, Disk Utility, Intech Speedtools, none were 'perfect' or as good as the vendor's own utility which runs on Windows.
    But you might do something for us - include the drive make/model version, and, do a look up with Google and see if you get any helpful hits.
    How you have your system setup, number of drives and organization of files, can also have an impact.
    Off hand, WD Caviar 640GB is cheap and fast, or there are some 1TB drives that look good, too.
    Drives do break in over a period of days or first week, and it can help to break in and torture, zero the entire drive, run media scan, use a benchmark utility to graph I/O over the full drive.
    Check out Barefeats, they do a bit of drive testing benchnmarks and see what they use and results. Or Tom's Hardware.

  • How do I backup to time machine with a new internal hard drive?

    My Macbook Pro's hard drive got corrupted about a year ago so I had to get the hard drive completely replaced. However, I wanted to start backing up my data to time machine so if the same situation were to reoccur, I would be better prepared. For some reason Time Machine does not recognize the new internal hard drive of the computer as it is supposed to. Could someone please help? thank you in advanced
    Current OS: OS X 10.8.4

    That error message is saying that it is attempting to setup a Time Capsule for Time Machine to backup your data on.
    Do you have a Time Capsule?
    Do you have an external Disk Drive?
    You can do a backup to the internal disk drive. It is worthless to do that.
    Allan

  • Need to buy new internal hard drive ~ suggestions of where to buy online?

    My 3 year old Mac Mini needs a new internal hard drive. I'm trying to find one online, but when I go to macsales.com for instance, I can't figure out the item I should be buying that will work. I'm clueless.
    Is there any online place anyone would suggest in particular?
    And what do I look for? Will it say 'mac mini internal hard drive' and will I know it will work in my old mini? (not intel).
    Does anyone know of a good place to take to have it installed in the Seattle area?
    Help! Thanks!

    With a little experience, replacing the drive on a Mac mini would take a little less than an hour, so I suspect you're being quoted the standard minimum for the job by those two sources. Whether you take that up or do it yourself really depends on your level of confidence. Opening the mini is a daunting proposition since there's no clear way to do it, and the plastic creaks and clicks as it's being levered apart with the putty knives, but it's actually very simple to do. Once the top is off, it is a fairly simply process to get to the drive, remove it, fit a new one and then reassemble. The only common issue from doing this work is failing to reconnect the fan control cable (symptom of having forgotten it is that the fan runs continuously on start up).
    I would suggest that if you have a flat, clear table, an hour to spare, two putty knives and a suitable screwdriver, you would likely find it a fairly easy job once you get started. Indeed, you might even think about increasing the system memory at the same time!
    One thing I would suggest is that if you have a digital camera, once you have the top open, start taking pictures as you progress through the job. That will help overcome the 'where does this go?' syndrome, should it strike!
    In terms of sources of drive, the reason Boece suggested OWC in the first reply is that they have already done the work of figuring out which drives are compatible and which are not. If you are in any doubt about which drive will work and which won't, it would make sense to source the drive from them, knowing it is suitable, than through another vendor where you may be less sure!

  • How do I reboot my Macbook pro 2011 to a new internal hard drive?

    I had to get a new internal hard drive and I can't afford to pay some one to do it for me. So I was wondering how do I install the operating system on to the hard drive?
    Thanks

    Since we don't know which MBP you have or what OS was initially installed on it, try this. Start up the Mac and hold down the Command and "R" keys. If you have an internet connection and if the MBP came with Lion installed, you should be able to boot into Internet Recovery. From there, you can download Lion from Apple's servers and install it. That's assuming the new HD has already been installed and formatted (you can format it yourself using the Disk Utility that's available in Internet Recovery).

  • Importing FROM external hard drive to new internal hard drive

    How can I move my backed up Itunes library from my external hard drive to my new internal hard drive? I went through the steps listed on the support page, and imported the .xml playlist that I moved to the desktop. Now all my playlists (names only) are on Itunes, but there is no content. Help?

    lksj wrote:
    How can I move my backed up Itunes library from my external hard drive to my new internal hard drive? I went through the steps listed on the support page, and imported the .xml playlist that I moved to the desktop. Now all my playlists (names only) are on Itunes, but there is no content. Help?
    assuming you moved the whole iTunes folder to your new internal HD, try this:
    launch iTunes with the options key pressed. this window will appear
    click +choose library+ and navigate to the _iTunes library file_ on your internal HD.
    any luck ?

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