TS2621 emails can be full opened in m/s Vista but not on ipad

My 86 yr old cousin has a laptop Vista, she is receiving her emails ok on it but as she is using her iPad more & more, she is becoming frustrated by the fact that the emails reach her Inbox but she is unable to open them up fully. She has been on to her ISP on 3 occasions & still has the problem, everyone tells her it is an ISP problem but I think it is an Apple/iPad problem. She has only been using a computer for 5 years & has been loving it. Can anyone help please

First thing to try is a reset of the iPad: hold down the home button along with the power button until you see the Apple, then let go. If that doesn't work, you could try deleting the account and re-adding it, making sure the settings are correct according to your provider's specs.

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TS2621 emails can be full opened in m/s Vista but not on ipad

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