TS2634 my iphone on usb connected to ITunes
My iphone on usb connected to Itunes not working
I worked restorse but it gives this message the iphone could not be restored. An unknown error occurred(21)
Hello 1234amgad,
The article linked below details some useful information that can help get iTunes to recognize your iPhone.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen
Similar Messages
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my iphone is off when i try to turn it on its gives me a picture of usb connected to itunes ....but when i connect my phone to itunes on my computer t says to restore my phone so i tried restoring it but it wont restore.so what do you think i should do ?
I had this on my iphone 4s - took it into the apple store. They couldn't fix it either and ended up giving me a replacement phone
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my new iphone 4 is stuck with "USB connect to itunes". I put it in recovery mode last night. Itunes recognizes the phone and says it's in recovery mode, but when I do a restore, nothing changes.
it says "itunes has detected an iphone in recovery mode. you must restore this iphone before it can be used with itunes." I click OK
then I click the restore button
Then the box says "Are you sure you want to restore the iphone to it's factory settings? all of your.....etc." I click Restore and Update
then it goes into software update
at the end of the software update it says "Itunes has detected an iphone in recovery mode...."
All this time, the screen of the iphone stays on with USB to Itunes
I might add that while the phone was in it's first attempt at recovery mode, it was accidentally unplugged.
any suggestions? -
All I get when I turn iPod on is the USB connection to iTunes image. Then the system tells me that I have to restore the iPod. When I go through that process it says it cannot be restores because the device cannot be located. What do I do??
- Reboot the computer
- Try another cable and USB port
- Try placing the iPiod in DFU mode and then restoring
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I 'gutted' my ipod yesterday, and I am trying to restore playability and get away from the usb connection with itunes!!
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I was Updating my Iphone 4s to iOS 6 through itunes. an error happended now iphone stuck on connect to itunes logo screen . tried tukrning on and of it connects but itunes does not recognize so i can restore .. any ideas?
Dont know if accidently fixed it or not i got it to be recogniced by itune im restoring it now. i held the power/sleep button till turned off. then while holding the home button under the screen connected it to the usb wire .. also i change the usb port i was using on my computer dont know if it was luck or what but glad i got my phone back.
itunes recognized it as in recovery mode
http://support.apple.com/kb/HT1808
got it working currently restoring from backup good luck guys -
Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps. The Apple Mobile Device driver is loaded and operating. The anti-virus software and firewall are not at fault (were uninstalled, and made no difference). The iTunes on my older machine running Vista does recognize the inoperative iPod (iTunes has detetced an iPod in recovery mode) and allows me to restore the device. Can anyone help to resolve this problem on the Windows 7 PC?
So yu tried all of this:
Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
If you had then time for an appointment at ther Genius Bar of an Apple store. -
HT4623 How do fix "iphone is disabled connect to itunes?"
After being off for some time my iphone 3GS has this message. "Iphone is disabled; connect to itunes." Itunes requires that the password be entered but I can't get past the initial error message.
You need to put the iPhone into Recovery Mode. Here are the easy steps. Open iTunes on computer. Connect iPhone to computer with USB Cable. Hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode. Click Restore button of iTunes.
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I have a iphone 4 tried to upgrade to ios5 and the phone froze. I upgraded itunes before starting. Now the sceen is black with a usb connect to itunes icon in the middle of the screen. I turned the phone off and restarted it, and also have turned off the computer and restarted it. nothing is working. Anyone have a solution?
Do as it suggests and restore the device.
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trying to activate my iphone 5. when connected to itunes its says i need version 10.7. but when i try to update, it says that im current at 10.6.3.
iTunes version 10.7 requires at least Mac OS X version 10.6.8 if you're running a Mac, or Windows XP Service Pack 2 or later if you're running Windows.
Is your computer up-to-date enough for iTunes 10.7? -
Get message on iPhone 4S, "Cannot connect to iTunes Store." How can I access the iTunes Store?
I get a Message on iPhone 4S, "Cannot Connect to iTunes Store." How can I access iTunes Store? Yes, I am WiFi connected.
Well folks I finally got my "can't connect to iTunes" issues fixed. Seems that there was an unauthorized change to my email address and account therefore not allowing mr to connect to iTunes.
Here is how I got it fixed.
1. Contacted iTunes store support
2. Followed their instructions and replyed with the following info:
An order number from one of my purchases
Last 4 digits of the c.c. Used for the iTunes store acct
Answer to one of my security questions
And 2 items from this list.
Birthdate
Billing address for Acct
Phone number on acct
It was after all of this that they saw that someone had made an account modification back in February when the issue began. Seems they changed my email address just slightly and that is what kept me from being able to sign in and not a password issue. This was likely due to a phishing email that came out in conjunction with iCloud asking users to change their passwords to a more secure form by adding a capital and number.
To get all of this cleared up it took about 4 days as we emailed back and forth. I also needed a seperate email address they could use to send me info. Once they determined the issues and went to get them fixed by changing the email address associated with the acct and I created a new password I was able to access iTunes with no issues and even my previously thought lost acct balance was there.
Hope this helps
Crash -
My iphone 3gs will no longer let me try passcodes and it only says "Iphone is disabled connect to itunes" well, when I connect it to my laptop, itunes says "could not connect to phone because it is locked with a passcode. you must enter your passcode on the iPhone before it can be used with iTunes" Please help!!! I have tried resetting it and all the tricks I know. Nothing works. Thanks
You will have to restore it from Recovery Mode: http://support.apple.com/kb/HT1808
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My iphone 5c says connect to itunes. It won't update/restore; error message (27) comes up. I also haven't backed the phone up since last year. HELP.
Hi there owain11,
It looks like that particular error may be realted to a hardware issue. Take a look at the article below for more information.
Resolve iOS update and restore errors
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
-Griff W. -
I want to back up an Iphone 3G and put all the content into Iphone 4. After I have backed up the Ipone 3G and then when Iphone 4 is connected to Itunes I do not get an Option to restore back up from Iphone 3G. The only devive is see in the drop down list is my Iphone 4. The IOS on Iphone 3G is 4.2.1 and on Iphone 4 is 4.1.
Please share if anyone has any solution to such a problem.You will first have to update your iPhone 4 in order to restore it from the backup of your 3G. Follow the directions here:
http://support.apple.com/kb/HT4972
This is an erase/restore deal, so make sure all of your data is on your computer before you begin. iOS 6.1.2 will be installed on your iPhone 4.
Once done, on your iPhone 4: Settings>General>Reset>Erase All Content & Settings. You'll now be able to restore your 3G backup to your iPhone 4. -
Iphone 4s disabled, connect to itunes not working
My mother in law gave my son her iphone 4s, however she left the password on it. My son tried entering random number (instead of asking what the code was), and now the iphone is locked with message "iphone is disabled connect to itunes". I've tried resetting and restarting the phone with no luck. It was never connected to itunes before, she didn't use icloud, and she never had it set to find her iphone so those options are out. I've tried putting it in recovery mode whole connected to itunes, downloaded the updates, and all looks great, until i get a message that it can not finish as iphone is passlocked. I'm stuck in a never-ending loop. Can I fix it from home or must I drive all the way to the apple store? Thanks
Read: iOS: Forgot passcode or device disabled and use the info in the Use Recovery Mode section.
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