TS2634 My phone won't charge and I have brought a new charger it will only charge when it is off.

My phone won't charge and I have brought a new charger it only works when it is off HELP ME!!!

Clean the dock connector.
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Has any of this been tried?

Similar Messages

  • My iPod touch 4th gen. Won't charge with a enercell charger that I've used since December. It will only charge with the apple USB cord that came with it. And even the takes it about 6 sec. To realize its charging. Help me fix this?

    My iPod touch 4th gen. Won't charge with a enercell charger that I've used since December. It will only charge with the apple USB cord that came with it. And even the takes it about 6 sec. To realize its charging. Help me fix this?

    Yes, I've been using it for months. And I can charge other devices with it. (my iPhone) but something weird just happened..... I kept on pluging it in the iPod and sometimes it would start to chàrge then sometimes it won't charge. Charges every time with the iPhone though.

  • I have lost my iphone and i have apple care plus how much will apple charge me for new one

    i have lost my iphone and i have apple care plus how much will apple charge me for new one

    As far as I know, AppleCare Plus only covers up to two incidents of accidental damage from handling; it doesn't cover a lost phone.

  • Last night my Ipod stopped charging and I have no idea how to get it to charge. I've tried everything and it still won't work. Help?

    I got out of my bed last night and accidently got shocked by my Ipod and now it won't charge. I tried using a different charger and my Ipod dock but it wouldn't show that it was charging. I turned it off last night and left it on my dock and turned it on this morning and it had a low battery then all off a sudden it was fully charged. Can anyone please help me because I don't want to have to get a new Ipod just because of that?

    Not Charge
    - See:      
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    - Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar                 
    For the future, saying you tried everything provides use with no information as to what you did try

  • My macbook air won't turn on.. last night it was still working properly... when i woke up this morning, i went to turn it on but it didn't respond..i tried plugging the charger and the lightning cord showed a green light which is normal when charging..

    my macbook air won't turn on.. last night it was still working properly... when i woke up this morning, i went to turn it on but it didn't respond..i tried plugging the charger and the lightning cord showed a green light which is normal when charging..i tried to open the macbook air again but nothing happened.. no fans, no chimes, no light in the laptop showed..what should i do? please help..thank you

    Welcome to Apple Support Communities
    A green light means that your battery is full or that it can't be detected. If you can't start up the Mac, probably your logic board or battery aren't working.
    Take the MacBook to an Apple Store or reseller to get your battery or logic board replaced. If the MacBook is in warranty, this repair will be free

  • I'm sure your'e going to tell me I just need a new phone but maybe there is hope for my iphone 4.  It will not charge past 66% (it's not the charger), it turns off when unplugged, and it will not even let me turn my wi fi to the on possition.  Help!

    'm sure your'e going to tell me I just need a new phone but maybe there is hope for my iphone 4.  It will not charge past 66% (it's not the charger), it turns off when unplugged, and it will not even let me turn my wi fi to the on possition.  Help!

    Hi there 8472kck!
    I have some information for you that can help you troubleshoot this issue a little further. That information can be found right here:
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 15 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    and that information comes from this article:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • My phone will not connect with iTunes when plugged up to usb cord it will only charge on pc and mac

    my phone will not connect with iTunes when plugged up to usb cord it will only charge on pc and mac

    If the device isn't be recognized by itunes, try following the troubleshooting steps in one of these articles
    http://support.apple.com/kb/TS1538 for windows
    http://support.apple.com/kb/TS1591 for mac

  • HT4993 My Iphone 5 will only charge when dead. It won't charge with the screen on. How can I fix this?

    My phone will only charge when completely dead. When charging it turns on as usual, however it discontinues its charge when the screen comes on. It won't charge again until it dies from 1% how do I fix this fast. I need my phone daily for work.

    If changing out the charging unit and the cable doesn't work, bring the phone to Apple for evaluation

  • My ipad 2 will only charge if the system is completely shutdown and it can take up too 7-8 hours to reach 100% 2 hours later I'm down to 12-13% what's wrong with it?

    My grandson's IPad 2 won't hold a charge. It will only charge when the system is completely shutdown and it can take up to 8 hours to reach 100%! he's only 5 so he uses it to watch netflixs and playing games but a couple of hours after finally getting a full charge the indicater is down to 12%-13%. Keeping the system plugged up while he's using it doesn't do any good its like its not even plugged up. What could be wrong? Any assistance would be appreciated! I brought the IPad 2 in 2011 and gave it to him in 2013 when I brought myself the IPad Air...so its really not that old to be acting up...

    Hi manisnana09,
    If you are having issues with charging and capacity on your iPad, you may find the following articles helpful:
    iPad: Charging the battery
    http://support.apple.com/kb/ht4060
    Apple - Batteries - iPad
    https://www.apple.com/batteries/ipad.html
    If you are still having issues, you may need to have your iPad serviced, or at least evaluated. You may find this page useful:
    Service Answer Center - iPad
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
    Regards,
    - Brenden

  • TS1538 Every time I want to sync my iphone to itunes I have to uninstall and reinstall itunes on my pc. It will only ever find the phone once, then I need to go through this all over again.

    Every time I want to sync my iphone to itunes I have to uninstall and reinstall itunes on my pc. It will only ever find the phone once, then I need to go through this all over again.
    How can I solve this?

    You'll have to do it by process of elimination. Sign into the iTunes Store through the App Store app, go to the Purchased section, and look at the list of apps purchased through your own Apple ID. Anything on your iPhone not in that list isn't yours and should be deleted. The same process would apply to content from the iTunes Store.
    Or you can just restore the iPhone from your most recent backup and then redownload everything from the iTunes Store. But if you have a lot of apps or content, that obviously wlll be slow.
    I updated my iphone by his ID , is it still problem?
    That's probably how you got your friend's purchases. It won't be an issue for iOS, but it is an issue for those apps and content.
    Regards.

  • All of a sudden my iphone stopped charging and you can't hear the music through my ihome iH150 when I connect it to the dock, what can I do to fix the ihome? The ihome does turn on and I already checked for dock possible problems and I don't see anything.

    all of a sudden my iphone stopped charging and you can't hear the music through my ihome iH150 when I connect it to the dock, what can I do to fix the ihome? The ihome does turn on and I already checked for dock possible problems and I don't see anything wrong.

    I also have to add that the right earbud only doesn't work on my phone while i'm listening to music. If I'm face timing it's okay. what the heck.

  • Hello, somebody borrowed my iP5 charger., and I can't notice if he returned the original charger of my iPhone. Is there any serial number of charger inside the box.

    Hello, somebody borrowed my iP5 charger., and I can't notice if he returned the original charger of my iPhone. Is there any serial number of charger inside the box?
    thanks:D

    Rapsanjo,
    No, according to varjak paw: Re: Does your Charger have a ID number attached to it that your phone will Save?

  • My iPhone will charge and shows up on  my iTunes,but it will just stay on the silver apple logo.Any help?????????

    My iPhone will charge and shows up on  my iTunes,but it will just stay on the silver apple logo.Any help?????????

    You broke your phone by dropping it.  What do you want us to tell you?  Get it fixed or buy a new phone.

  • I have an iphone that has stopped charging. I have purchased a new battery and charger for it but it is still not charging. Does anyone know how i can fix this?

    I have an iphone that has stopped charging. I have purchased a new battery and charger for it but it is still not charging. Does anyone know how i can fix this?

    That pretty much eliminates all the user-serviceable parts the phone has.
    When you say you purchased a new battery, I'll assume that it included the installation and you did not go fiddling with the nanoscrews and such. So it's got to have some sort of warranty that the part is good and it is time to take it back for service.

  • Blackberry Curve 9320 - Dust in screen and will only charge on a certain angle

    I have had the phone for 4 months now and already in the first week of using it I noticed that dust had started to come into the underside of the screen. Its on the left hand side near to the charger socket and also that little hole above it. I have no idea how dust can get into the screen but my friends have exactly the same phone and don't have a problem with it? What can I do to solve the dust problem? Also when I plug in the charger into the phone it will only charge on a certain angle! What is the problem? I thought Blackberry's were meant to be reliable and trustworthy but I don't think they are at all! I am truly disappointed in this product! A phone should be reliable without any problems at all! And I have only had it 4 months! Some please help me. Thanks, Steven

    Hi and Welcome to the Community!
    Devices designed, build, and operated by humans cannot expect to be 100% perfect. From what you describe, I'd deduce that you are simply the unlucky recipient of one of those defects -- but one defect (among millions) hardly rates something to be so negatively thought of, does it?
    Now, if you've already sought formal help from your provider/reseller, then you may have cause for distrust. But, if this is your first attempt to resolve this unlucky situation, then I recommend you not try to fix this yourself...rather, head right down to your provider and insist on warranty-level evaluation and support.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

Maybe you are looking for