TS2634 Trying to restore my iPhone 5 after an upgrade to 6.1.3 but after download informed that firmware at the wrong release. How do I upgrade the firmware to do the restore?

I have been having an issue with iTunes match pushing song titles to my iPhone and iPad but am not able to play the music on my iPhone. All that I get are greyed out song titles. Thinking restoring my iPhone would help, I proceeded with the restore but after it downloaded I got an error message that my firmware was the incorrect version for the software and ended without allowing me the option to update the firmware. How do I do the update? Could this explain the issue with iTunes Match?

How to update iOS

Similar Messages

Trying to sync my iphone with itunes on my new pc and it is telling me that my comp is not authorized. how do i authorize it?

trying to sync my iphone with itunes on my new pc and it is telling me that my comp is not authorized. how do i authorize it?

Follow the directions here:
https://discussions.apple.com/docs/DOC-3141

I restored my ipod touch because it had a white screen but after it finished restoring the screen was still white what should i do?

i restored my ipod touch because it had a white screen but after i restored it the screen was still white what should i do?

Sounds like a hardware issue. Make an appointment at an Apple Store.

My iphone 4's display is completely blackout and even its battery is not charging. I tried to restart my iPhone by pressing home and on/off button but it is also not worked. Now I'm in Nepal and here not even a single apple service center. What to do? Ple

Its been one month, my iphone 4's display is completely blackout and even its battery is not charging. I tried to restart my iPhone by pressing home and on/off button but it is also not worked. Now I'm in Nepal and here not even a single apple service center. What to do? Please help me.

You clearly did not notice that you have joined a USER TO USER COMMUNITY FORUM
This is NOT Apple ,Apple do not read nor do they therefore respond
So if you would like to wind your neck in ........................
try a reset of iPhone and then a restore,best, as new and if it then functions correctly try restoring with your backup

I just tried to update my iPhone 4 and it said it was successful, but now I have a message (USB icon - arrow- iTunes icon) that is frozen? I have turned off the phone, unplugged USB and reconnected and closed out of iTunes and back in. Any suggestions?

I just tried to update my iPhone 4 and it said it was successful, but now I have a message (USB icon - arrow- iTunes icon) that is frozen? I have turned off the phone, unplugged USB and reconnected and closed out of iTunes and back in. Any suggestions?

Hello, Spedellen.
Thank you for visiting Apple Support Communities.
When experiencing issues restoring an iPhone, here are the best articles to go through. If you received a specific error number when restoring, see the section labeled Get more help in the second article below.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Cheers,
Jason H.

TS3694 i am trying to update my iphone 4 from ios 5 to ios 6 but i got error 6 anyone had same problem?

i am trying to update my iphone 4 from ios 5 to ios 6 but i got error 6 anyone had same problem?

Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

HT1459 I did an update on my ipod touch, now it says it is in restore mode. i don't want to lose my info, but my ipod won't do anything now. thanks itunes; it was working fine until i did the update you said i needed. what do i do now??????

I did an update on my ipod touch, now it says it is in restore mode. i don't want to lose my info, but my ipod won't do anything now. thanks itunes; it was working fine until i did the update you said i needed. what do i do now??????

No one here said anything about an update or your device needing it.
FYI, you are not addressing Apple here, we are all users like yourself.
If the device is in recovery mode, the only option is to restore it. All data on the device is gone. This should not be an issue if the device has been used as designed and regularly synced/backed up.

I'm trying to sync my iphone in IPhoto. I get this message "our MobileMe account information is not correct. The provided login or password is not valid." when I click on the "Open MobileMe Preferences" button, it doesn't take me there. Help please.

I'm trying to sync my iphone in IPhoto. I get this message "your MobileMe account information is not correct". "The provided login or password is not valid." when I click on the "Open MobileMe Preferences" button, it doesn't take me there. Help please.

Mobile me has been discontinued for over a year. What system and iPhoto versions are you running?
How are you trying to sync? With Photo Stream or thru iTunes?
Do you have an iCloud preference pane in your System preferences?
Do you meet the minimum requirements for iCloud and Photo Stream?
iCloud: System requirements
iCloud: Photo Stream FAQ
OT

I am trying to run page 192.168.0.170 for my IP Cameras but after login and password the page is not responding. Plz help!

I am trying to run page 192.168.0.170 for viewing IP Cameras but after login and password the page is not responding. Plz help!

I am trying to run page 192.168.0.170 for viewing IP Cameras but after login and password the page is not responding. Plz help!

Ive tried loading this new software, and step 1 and 2 were successful, but after trying to restart the loading grey screen wont stop loading?

ive tried loading this new software, and step 1 and 2 were successful, but after trying to restart the loading grey screen wont stop loading?

I had a similar problem, does the phone show anything on the screen, for example "update failed, connect to computer" if it does, try opening "Sony PC Companion 2.1" click start on "support zone" then click "phone/ tablet software update" a message will pop up, press repair my phone / tablet, select your phone in the list, then follow what it says, try doing this even if the phone shows nothing, you will lose everything, all data will be gone if you follow my steps

My iphone has calendar history for 10 years. my icloud only shows about 6-8 weeks back. how can i get icloud to show all the calendar events in the past that are on iphone?

my iphone has calendar history for 10 years. my icloud only shows about 6-8 weeks back. how can i get icloud to show all the calendar events in the past that are on iphone?

I encountered a similar problem when finally (and with much regret) I was obliged to migrate my MobileMe to iCloud last month.
Many years of iCal history vanished without trace during this automated transition by Apple and iCloud then kindly synched the resulting vacuum back to iCal on my Mac.
Fortunately, iCloud wasn’t able to decimate iCal on my other Macs because (1) they are still running Snow and (2) I had switched them off as a precaution. Good job I did.
My solution was to export my iCal data on one of those other Macs to a backup file – then I imported that backup file into my Lion-updated Mac’s iCal. That restored all the iCloud-deleted iCal data back on to my Mac and this was promptly synched automatically to my Calendar on iCloud. So now it’s all there and showing.
Perhaps you could do something similar? In the meantime, be very careful not to let iCloud’s amnesia get synched to your iPhone (and other devices).
Experience has taught me never to trust an “upgrade” until it is proven to be working correctly and always to keep in reserve another Mac with a properly-functioning system and all synching to it switched off...

TS2446 my ipod touch locked after several attempts with the wrong password. how to i reset?

my ipod touch locked after several attempts with the wrong password. how do i reset the password.

If it's showing the disabled screen due to too many incorrect passcode attempts then you will need to connect it to the computer that you normally sync to and you should then be able to reset the iPod and restore/re-sync your content to it (http://support.apple.com/kb/HT1212) - you may need to put the iPod into recovery mode in order to be able to reset it : http://support.apple.com/kb/ht1808
If you do it via a different computer then :
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.

Every time I sync my iCal computer with my iPhone 4 or iPad, duplicate entries are generated on both systems. What am I doing wrong or how can I avoid the duplications?

Every time I sync my iCal on my computer through iTunes with my iPhone 4 or iPad, duplicate entries are generated on both systems. What am I doing wrong or how can I avoid the duplications? I have been doing this for several years and this problem is a more recent issue, like in the last 6 months. I have been deleting the duplicate entries, on both systems, but some duplicates reappear through "general" entries that are connected to the correct color for a Calendar, but not the name. I am going nuts and wasting tons of hours trying to get the 3 calendars to sync without generating duplicate entries.

Choose one of the Calenders on ONE of the computers OR the MobileMe as the Master / correct account.
The REINITAILISE the data of MobileMe within preferences on the computer defining the datatransfer correctly (in the advanced box of preferences). The synchronise iphone contacts and calender directly on-line to MobileMe.
I posted a question on this today, and gave my own reply !
Regards,
Kevin

Im trying to use my messaging, but its telling me that my password is wrong? What should I do?

Im trying to use my messaging, but its telling me that my password is wrong...what should i do?

Unfortunately, when I turned on my mba and tried my internet connection on wifi with my airport express this morning... it no longer worked, as a password (WEP) is required !!! And there is no password on a airport express (as far as I know). and I didn't set any paswword !!!!
Regarding iPhone and airport I didn't configure any security in order to make it simple for the beginning... so I stil don't understand why a password is required...
I'm very disapointed as I thought that mac devices were plug and play and not dedicated to IT expert.
Thank you for your help.

After this message I changed my password but after 2 days I received this message : your password is not corrected . And again I change my password. But after 2 days I have this message again your password is not corrected. Why??

After this message I changed my password but after 2 days I received this message : your password is not corrected . And again I change my password. But after 2 days I have this message again your password is not corrected. Why??

I recently changed my Google Password and so I was getting the same message everytime my gmail tried to update on my phone. you would need to update the password on the account website, scroll down a bit it will allow you to update the password

Safari tries repeatedly to open a page. The page partially opens but then Safari reports that there's something wrong with page and I get an error message. This is happening at too many web sites for one site to be having issues.

Safari tries repeatedly to open a page. The page partially opens but then Safari reports that there's something wrong with page and I get an error message. This is happening at too many web sites for one site to be having issues.

I have a similar problem, Safari cannot load a complet page. It stalls e.g. ["38 of 42"]. sometimes it will complete loading after a long wait. just as often it will never complete the page,
The same thing happens in chrome and firefox but safari on my iPad works just fine.
I have the latest version of everything
I assume there is a system problem but cleaning up permissions does not help

TS2634 Trying to restore my iPhone 5 after an upgrade to 6.1.3 but after download informed that firmware at the wrong release. How do I upgrade the firmware to do the restore?

Similar Messages

Maybe you are looking for