TS2634 Volume controls not working on the side?? Can anyone please help?

Can you PLEASE!!!!!! help me?? The volume controls on the side ofmy phone is not working. The phone rings but the ringer stays on silent. Silent switch is up. Have tried many things. Restore. Latest update. Nothing works....

The side controls will only control the ringer volume if Settings > Sounds > Ringer and Alerts > Change with Buttons is set to ON. If not the slider in Ringer and Alerts is controlling the volume. Check what level the slider is at.

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