TS2709 I've check my port 3689 is open and I'm still receiving an error

I'm receiving the error message that Apple TV cannot communicate with my iTunes account.  I've check my port settings and still receive the error.  Please help!

the port needs to be open in the computers firewall
and in your router too

Similar Messages

  • Apple TV not responding, check firewall port 3689

    Hi,
    I have this problem: "Apple TV not responding" with my PC wired to the router (Thomson Speedtouch 780i WL). I have read all the topics on this issue and tried everything: no success! With my XP laptop I can make a wireless connection and everything works fine. But not with the PC where I have all my music and photo archives on.
    Now I have a clean installed Vista and the problem remains the same. How is this possible?
    - the firewall port 3689 is open
    - i have rebooted everyting
    - i have made a new connection with the apple tv
    - apple tv software is updated
    I want to get this thing working. Could you please help me?
    Thanks, Sliek.

    The problem is not with the router nor the firewall. And with you having the issue on a PC and I having it on a Mac, this rules out the OS. That leaves a networking problem in either iTunes or the AppleTV. Or most likely a dropped packet of information between the two.
    Using NetBarrier I have watched the interaction between my Mac and the AppleTV. The sync occurs in three separate phases. The first phase initiates communications via port 3689 and a few high order ports (49xxx - 6xxxx). After this is finished about a dozen ports are opened by the AppleTV (all high order) for a couple of minutes. When these ports close and after a substantial wait, the AppleTV opens a whole s**t-load of ports (well over 200) and the actual sync occurs. It is this third phase that fails when I fail the sync. Or iTunes gets stuck waiting for a response from the AppleTV. I think that the AppleTV is dropping the ball and failing to respond properly.

  • HT201303 Dear Customer Service: It is very frustrating for me. My Visa account keeps getting declined at Apple. I used this very same Visa card on Amazon with no problem. I checked my status for  the card and it is still all good. My friends an

    Dear Customer Service:
    It is very frustrating for me. My Visa account keeps getting declined at Apple. I used this very same Visa card on Amazon with no problem. I checked my status for
    the card and it is still all good. My friends and I buy a lots of Apple applications on iTune.
    We have the correct CVV2, Expiration Date and Billing address, but you keeps declining us. Please fix this problem for me. The issuing bank for this card is Techcombank, one of the largest banks in Vietnam. According to the bank, the transaction is processed in the US. This is a legitimate Visa card.
    Please let me know as soon as possible. Apple does a disservice to its brand name by declining legitimate Visa account holders from using the cards in Vietnam.
    Sincerely,
    <Edited by Host>

    Just as a warning, your credit card number has been sent in the clear to probably thousands of people, including anyone who subscribes to e-mail alerts to this forum.  That's very, very bad.  The credit card should be considered compromised at this point, and you should cancel it immediately, if you haven't done so already.

  • HT1725 My Visa account keeps getting declined at Apple.I used this very same Visa card on Amazon with no problem. I checked my status for the card and it is still all good. Please let me know as soon as possible

    My Visa account keeps getting declined at Apple. I used this very same Visa card on Amazon with no problem. I checked my status for the card and it is still all good. My friends and I buy a lots of Apple applications on iTune.
    We have the correct CVV2, Expiration Date and Billing address, but you keeps declining us. Please fix this problem for me. The issuing bank for this card is Eximbank, one of the largest banks in Vietnam. According to the bank, the transaction is processed in the US. This is a legitimate Visa card.
    Please let me know as soon as possible. Apple does a disservice to its brand name by declining legitimate Visa account holders from using the cards in Vietnam.
    Sincerely,
    <Personal Information Edited by Host>

    These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your credit card number from your post as these are public forums (you should consider getting a new card from your provider as you've posted it here).
    Your card is registered to exactly the same address (spacing and format) as is on your iTunes account ?You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • What Ports Does Mail Open, and Why?

    Mavens of Mac Mail Internals,
    While trying to debug my lightly-loaded-yet-consumed-by-spinning-beach-balls 27" iMac running OS X 10.8.4...I've observed in Activity Monitor that Mail has 33 threads and 496 ports in use.
    Huh?
    Why would Mail possibly need so many ports open? What ports? What kind of ports?
    Are all the ports Mail is using the same type of port as 25, 587, or 993...or, is Activity Monitor reporting the system's consumption of another type of port? Or...what?
    And...what's typical? How many threads and ports should Mac Mail have running and open at any point in time?
    Baseline: My Mail setup is provisioned for 8 GMail mailboxes, 1 Hotmail mailbox, 1 Google Apps (Mail) mailbox, and 1 company mailbox.
    Objective: Trying to determine what relationship Mail has, if any, on the increasing number of spinning beach balls infecting my system.
    Thanks in advance for your assistance! Much, much appreciated,
    Plane Wryter

    Ahh!
    So...Is Activity Montior reporting on the number of open IPC (Inter-process Communication) ports?
    Is that what's going on?
    Would this explain why coreaudiod has 1,077 ports open?
    If so, any idea as to why? Why does either Mail or Coreaudio need so many internal ports open?
    BIG THANKS for the insight and clarification.
    Best,
    Plane Wryter

  • TS2709 Apple TV error: open port 3689

    I just did a factory restore on my Apple TV.  I then set it up again from scratch and synced data successfully.  Then I did a ATV software update to the latest version.  After this I noticed my photos dissappeared from the ATV, but all other synced content remained.  iTunes sees the ATV but now when I try and sync it, I get an error telling me that "ATV isn't responding and to check my firewall settings to be sure that port 3689 is open". 
    I've checked the firewall and iTunes is listed in windows 7 firewall authorized programs and the settings for that program are good.  I even tried specifically changing the port to TCP 3689 and it still gave me the same error message when I tried to sync.
    Right now I can't sync my ATV because of this problem.  There are no valid articles in the apple knowledgebase about this problem that I can find either.
    Does anyone have any suggestions on a fix?

    firewall is not the place you want to see if it's blocked it's in your wifi router you want to verify it
    how you go about this depend on the router it's manual would likely describe how one unblock ports

  • ITunes 10 does not see Airport Express because port 3689 is unavailable

    I never had problems with iTunes 9 and Airport Express, but since iTunes 10 the following problem occurs regularly: iTunes starts, but does not "see" Airport Express (AE) as an external speaker. Sometimes it also loses connection after Windows hibernate mode, but that might be another issue.
    What I found out is that it is NOT a firewall issue, otherwise it would not work once in a while. What I saw, though, is that TCP port 3689 is sometimes stolen by other apps like Mozilla Thunderbird (TB). I.e. if Thunderbird is started BEFORE iTunes, it might use 3689 as a listening socket. iTunes then cannot see AE until I shut down TB and restart iTunes. This is very annoying and I only found out after many weeks when watching TCP live connections in my personal firewall software.
    Two questions arise:
    1) If listening port 3689 is unavailable, why does iTunes not show any error message? There is absolutely no indication as to why it does not find the external AE loudspeaker. BTW, the AE config programm can connect to the hardware easily.
    2) Even if port 3689 is blocked by another application, Airfoil for Windows works flawlessly with my AE. I can even tunnel iTunes through Airfoil and then listen to music in my living room, even though iTunes does not see AE. Why can a 3rd party program do something which iTunes can't?
    There must be a way to smarten up iTunes and fix this annoying bug.

    Nerd

  • WRT350N Leaving Port 21 Wide Open with SPI Firewall Enabled

    I just ran Shields Up and noticed port 21 (FTP) is wide open, while all the other ports marked as stealthed.
    The router is a Linksys WRT350N with the latest firmware 1.03.2.  SPI Firewall is enabled and it's blocking "Anonymous Internet Request."
    Am I missing something here?  Why isn't port 21 being stealthed along with all the other ports?  I've run this test before with other Linksys routers and all the ports are stealthed so I'm concerned now.
    https://www.grc.com/x/ne.dll?bh0bkyd2
    Anyone else with the same router and configuration please run the Shields Up port scan at GRC to see if your port 21 is open and report back.  Thanks!

    Linksys told me that that port had to "stay" open, it is part of the FTP service when you attach the USB storage device.  After a lengthy amount of time on the phone, I had to suggest maybe a flash update.  But they would not put anyone on the phone to convince me they had a grasp on thiss issue, SO I FIGURED IT OUT.  Access the router.  Select "Storage", then select "Administration",  There you find "Internet Access".  Unselect "Enable" and obviously select "Disable".  Port 21 now in Stealth.  Now who can take it futher and figure out port forwarding/triggering for when one will start to use server?  Max

  • My first generation AppleTV will not sync with iTunes anymore.  I get an error message that says: "The Apple TV is not responding Check that any firewall software running on this comptuter has been set to allow communication on port 3689"  firewall is off

    My first generation AppleTV will not sync with iTunes anymore.  I get an error message that says: "The Apple TV is not responding Check that any firewall software running on this comptuter has been set to allow communication on port 3689"  firewall is turned off.. Any ideas?

    Thanks Rudegar,
    I only synch and do not stream off of my 1st Gen AppleTV
    I will try with ethernet but will be a pain in the butt if i can not fix it with wifi for long term fix
    I may end up trying to do a named IP address vs DHCP for this appleTV (not sure if i can do both and do not want to remove DHCP as i have a bunch of sensors and other devices that I prefer to dynamically add to the network via DHCP vs. assign each one
    Will keep working on other fix options (factory reset, etc.)
    Thanks again

  • How to solve this. It happens even when firewall is disabled. Apple TV: "Check that any firewall software running on this computer has been set to allow communication on port 3689" alert in Windows

    How to fix this. Happens even when firewall is disabled.  (Apple TV 1st generation)
    Apple TV: "Check that any firewall software running on this computer has been set to allow communication on port 3689" alert in Windows

    After a few hours the same issue started again. (Port 3689 error) I checked my router settings and it shows ATV asd connected to my netrwork. ATV also shows in iTunes devices. It asll works till I try to sync. Then the error pops up
    I tired restoring ATV to factory settings. Even backed iTunes up to version 8 and every combonation therein. I started an older Gateway running Vista 64bit and it syncs fine with ATV although it's slow and I have to transfer movies  from my Win 7 to tyhe Vista machiner.
    I cannot find any reason for this issue. Can anybody solve this before it dribves me crazy? (Crazier)

  • TS2709 I can't get Apple Tv to sync.  I have opened a port (3689) for itunes sharing but it has not solved the issue.  Any ideas?

    I can't get Apple Tv to sync.  I have opened a port (3689) for itunes sharing but it has not solved the issue.  Any ideas?

    do you mean sync or shared lib?
    because unless you have the old silver alu appletv with a harddisk sync is not possible at all

  • Fix for slow Apple TV sync or stream (port 3689 alert)

    If you use Intego VirusBarrier X6, syncing or streaming to your Apple TV may be extremely slow or stop altogether. Your network connection may also be broken. The same may also be true with other virus protection or internet security software.
    In many cases, you may receive an alert message saying: Check that any firewall software running on this computer has been set to allow communication on port 3689.
    Here is how to modify your VirusBarrier Firewall to open port 3689. If you use other security products, you will need to check with the vendor for specific instructions.
    1) In VirusBarrier X6, go to the Firewall section and set the Mode to Advanced.
    2) Click the "+ icon" at the bottom left of the window. This will add a new "untitled settings" entry to the list on the left of the window.
    3) Right click or control-click in the rules window (the blue and white striped area of the window). Choose "Insert Standard Set" and select whatever setting you were using before (for example: Client Only, Client Local Server, which is the default setting). This will insert the standard rules for that set.
    4) Now you must create a new rule for the Apple TV. Click the + button (bottom left). The new rule window will appear.
    -- You can name it anything you like, but something that tells you what the rule is for would be recommended.  For example: Apple TV.
    -- Set the source as "Local Network", the destination should already by "My Mac".
    -- The 'Service' option is where you assign what service this rule applies to. However,  there will not be an Apple TV option in the list. You must create a new service. Click the '+ sign' next to the services drop down menu. A "new service" window will appear. Name the service something appropriate for it's function (for example: Open port 3689), set the Protocol to TCP, click Single Port, and enter 3689 for the Port.
    -- Leave the Interface set to Any, and make sure Allow is enabled.
    -- Allow should be enabled, then click OK.
    5) This new service you just created will now be at the bottom of the Rules list of your new "untitled settings". You MUST drag it to the top of the list (making it rule number 01).
    6) Click the button next to your new "untitled settings" to activate them. Apple TV should now be able to sync (or stream) without problem.
    Message was edited by: Meikle

    I am having the same problem since upgrading to ATV 2.3 and iTunes 8.0.2.20 for a PC. Since people are having this issue with Mac iTunes, my guess is that it is ATV 2.x that's the problem. Everything stopped syncing as far as I could tell. Apple Support was totally unhelpful. Wanted me to pay for extended care even since I bought my ATV last year. Told me it was "buyer beware" with respect to updates, and that my only recourse was to role back to the factory default (version 1.1) - that is unless I wanted to pay for support. So I asked her if she'd heard of the problem, and she said no. Excuse me? What would I be paying for then? Why can't this company support the piece of junk software they just released??? They are shooting themselves in the foot because now that I've rolled back to 1.1, I can't buy the new content they're pushing from the iTunes store. I've never been this put off by a company and the false advertising that "it just works."
    Message was edited by: Win on a Mac

  • Syncing Problem  - firewall - port 3689

    Hi there,
    when trying to sync my ATV, iTunes says "the Apple TV is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689"
    It happened for the first time, I didn't change any settings neither in the computer not in the ATV.
    I followed the steps described in the articles
    http://support.apple.com/kb/TS1447
    and
    http://support.apple.com/kb/HT1810.
    The firewall setting allow all incoming connections, but the same alert box appears, when I try to sync.
    Does anybody know what am I doing wrong?

    My solution is below - some preamble first for those despairing as I was!
    I had exactly the same issue - purchased ATV yesterday to add to my iMac with Time Capsule WiFi network setup. ATV connected perfectly to the Web but I could not get it to sync with my iMac's iTunes library. I wanted to stream rather than sync but couldn't do either. Tried all previous suggestions - PRAM resets, Firewall to "Allow all incoming connections", router changes - all to no avail.
    Console utility was reporting in its logs that my iMac was denying the ATV access.
    I'm lucky enough to be friends and neighbours with an excellent network admin who deals with Macs as well as PCs but we still couldn't figure it (I'm an SQL DBA so know a little about networks too). He also has ATV and streams with no problem and had no installation or configuration issues.
    We wirelessly connected my ATV to his iTunes library and it worked first time, streaming like a dream. This ruled out ATV as the issue and put my iMac completely in the frame; we still couldn't coax mine into accepting comms from ATV.
    Finally tried the NoobProof freeware utility. I used it to specifically set port 3689 to "Allow" i.e. wipe out any existing settings and set the **** thing to "Allow". Bingo. Everything now works.
    It could be something I've done over the past 18 months since I switched to block that port so I cannot point blame at the iMac or ATV.
    Now it's working I have to say I think ATV is just superb, another quality product from Apple (I didn't think that way about 24 hours ago though!).
    Take-away: if you're still getting the 3689 error then please try the NoobProof util (or something similar like WaterRoof) to at least rule out a genuine firewall rule is blocking the communication.
    I hope this helps someone - when I was tearing my hair out I found plenty of reports of this problem but not too many suggestions. Please write how you get on and any success you have with this really frustrating problem. Best of luck.

  • Dreaded "port 3689 blocked" message when trying to sync Apple TV

    I have a suggestion that MIGHT help others . . .
    I, too, received the infamous "3689 blocked" message when syncing my ATV (1st gen) to iTunes.  Never had the issue before, maybe the latest update to iTunes had something to do with it?
    Anyway, I tried everything . . . turning off firewall, adding access to port 3689 (TCP protocol) for the Apple TV in my router software, etc.  All to no avail.  Same error.  Then, I came across a reference online to adding access to port 5353 (UDP protocal) . . . that was the trick (at least for me).  So, include both in your firewall access and/or router port forwarding access and see if that does the trick for you.

    You don't need to, just check your firewall settings and ensure that access is allowed to iTunes.
    Are you running any other security software on your Mac.

  • Apple TV not responding-Port 3689

    I have been syncing with my Apple TV for almost 2 years. My only recent changes have been the upgrade to Snow Leopard. When I tried to sync today and clicked on the more info I received the following response:
    Once you have synced or paired the Apple TV to your Mac to establish a syncing or streaming connection, iTunes may say "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."
    Firewall is not enabled presently. Any help would be appreciated.
    Thanks

    AZWally wrote:
    .............. I received the following response:
    *Once you have synced or paired the Apple TV to your Mac to establish a syncing or streaming connection, iTunes may say "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."*
    Is that the message you get, or are you saying you have re-linked the library (pass code) as a troubleshooting step and then get the message: "The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."

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