TS2753 what do I do when I have been double charged?(they took money out of my prepaid itunes account and charged my credit card)
What do I do when I have been double charged by itunes? I had bought a prepaid card and applied it to my account. I then purchased some music and the next day realized that they took money out of my prepaid account and also charged my credit card. What should I do?
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I made an iTunes account yesterday without a credit card but when i tried to sing in on my iPad it wouldn't let me Why?
How much is what you want to purchase and what is the gift-card balance?
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Can someone please help i cant connect to itunes from my iphone 4 ,,i had an iphone 3 and when i got my iphone 4 i changed my email address for new itunes account and my old phone which hubby uses is changed aswell ..for some reason i cant update my apps off m iphone & in itunes via pc it will say apps are all up to date but i have 25 apps that need updating please can someone help ,, i can download a new app but i cant update existing ones ,,,
very frustrated iphone user !!Changing devices is no reason to create a new Apple ID.
All content purchased from iTunes is permanently linked to the Apple ID it was purchased with.
To update apps purchased with the old ID, you MUST sign in with that Apple ID. -
I am experiencing on going problems with my i phone 4 due to me sharing an i tunes account with my daughter. I have been told by apple to cancel my existing (shared) i tunes account and open a new one for my use only. How do I do this? I cant find any links in i tunes to do this. mountfield
No, it's done on the computer, it's just done on the web and not through iTunes. I guess you could do it on the iPhone, but it would be easier to do on the computer.
Just go to the site linked above, then click on the big blue button and fill out the neccessary information. -
If I make a new iTunes account with the same credit card number can I still have the same thing I bought from my other account?
Not without buying them from the new iTunes Store account.
(84283) -
I have a 16 year I support that lives in Haiti. He has a computer, but is not able to charge on a credit card. If I purchase prepaid Itunes gift cards, is he able to set up a Itunes account and use these gift cards. That would be his only method of pay
Hi judifrom!
I have some links for you that can help shed some light on the subject of gifting through iTunes and Apple IDs. The first can be found in this link:
Gifting - Apple Store (U.S.)
http://store.apple.com/us/help/gifting
and the relevant information in that link can be found right here:
Gift Cards and Certificates are valid for use only in the country in which they were purchased. Only residents of the U.S may redeem gift certificates purchased in the U.S.
You can still help them set up an Apple ID without payment information so that they can download free items through the iTunes store though. The steps for performing that can be found in the following article:
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Thanks for using the Apple Support Communities!
Cheers,
Braden -
I need to find out if I can send multiple apps in the form of gifts to people who do not have itunes accounts(connected to their credit cards).
Is that possibile?
My goal would be to be able to send an app to someone who can then either right on their ipad or though itunes download the app without entering any credit card information or having to login to itunes.
thanksGlad this helped! You might want to check this article on Understanding Restrictions on the iPad: http://support.apple.com/kb/HT4213.
Al -
I have an IPhone 4 my daughter the newest IPod. Our ITunes accounts are not linked and have 2 separate passwords. i would like to link them so I can have the passwork and therefore control the charging on my credit card. How can I do this?
C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again. -
I have an ipad that was issued from my company. I would like to add a second itunes account for just media with my personal credit card. I have another itunes account on my mac air. Can I download it to my ipad without disturbing my work appications? I see similiar questions, but none of the answers are simple enough for a "newbie" like myself. Thank you for any suggestions.
It's complicated.
iTunes accounts use Apple ID's.
I currently use two unique Apple ID's on my wife's iPad 2.
I sync the iPad manually to two different user accounts on my MacBook.
It is possible (though not necessarily intuitive) to sign out of one Apple ID and sign in with the other one:
Open Settings, Store, Apple ID.
Touch on the current Apple ID, and a pop-up gives you the option to View Apple ID, Sign Out, or Cancel.
Sign out, and a Sign In window pops up.
Now you can Use Existing Apple ID, Create New Apple ID, or Cancel.
Each Apple ID shows its' own $ balance. You might just want to use your exiting iTunes Apple ID as the second ID on the iPad. That probably allows you to share your current MacBook Air music collection with the iPad. But I'm not positive about that.
For simplicity's sake, you might consider using prepaid Apple iTunes cards (they apply to everything), rather than a personal credit card. Also limits your risk in case the device is lost or stolen.
One annoyance occurs when updating Apps: you have to remember to sign out of one ID and sign in with the other in order to get all apps updated.
All of the folders, apps, music, and video purchased (regardless of which Apple ID you use) will be combined when you view the contents. I'm not an expert by any means, but I do not know of any way to create separate users on an iPad as you can with a Mac or a Windows PC. You can segregate Apps into separate folders, e.g. "Work Apps", and "Personal Apps", but you have to do that manually, and as far as the iPad is concerned, they are all co-mingled. Example: Take a photo with the built-in camera. It will appear in Camera Roll. Is it a 'work' photo or a 'personal' photo? No way to segregate them. Any music downloaded from iTunes, or synched from a Mac or PC goes into the same music collection.
So that may not be a problem if your 'work' Apple ID never purchases music or movies, and your 'personal' Apple ID never purchases business applications.
I worked in IT for a number of years, and I have to ask, does your IT department have a problem with your 'personal' data and 'personal' apps on a 'business' device? Who is responsible for backing up 'work' apps and data? 'Personal' apps and data? You might need to ask for clarification before you invest any money.
These answers apply to iOS 4.3.4 and an iPad 2. iOS 5 could change some of these answers. I'm waiting for at least an iOS 5.1 update before considering whether iOS 5 offers anything we need.
Message was edited by: kostby -
my sister downloaded music and videos from itunes that charged to my bank card. i didnt want what she downloaded how do i cancel what she has done?ive tried reporting it as a problem but i havent got a responce.
1) You asked "Does she need to reconnect to that itunes/computer and if so what do we need to do to remove this folder of pics from her ipod?" Yes, you have to connect the iPod to that computer and go to the Photos pane for the iPod in iTunes and uncheck sync photos and the click on synce/apply. In the future do not check sync photos.
iOS and iPod: Syncing photos using iTunes
2)
Create a NEW account for using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Then on the iPod go to
- Settings>Messages>Send and receive and sign out your ID and sign into hers. Make sure that only her ID email address is listed.
- Settings>FaceTime sign out of your ID and sign into hers. Make sure that under You can be reached at only her ID email address is listed
- Settings>iCloud and sign out and sign in with hers
Contnue to use the commpn ID/account for Settings>iTunes and App stores. -
I'm scared to make a purchase incase it gets charged to the credit card instead of my iTunes credits
Hi...
Purchases are deducted from the balance of a redeemd gift card code first. If the cost of the purchase exceeds that balance, then the difference is charged to your credit card. -
I am setting up a new iTunes account and do not have a credit card. When I am setting the new account up it does NOT give me an option of "none" in lieu of an actual credit card. What do I do?
How did you create it ? There are instructions on this page for creating a new account (the instructions won't work with existing existing account) without giving credt card details : http://support.apple.com/kb/HT2534
e.g. if currently logged into an account then log of it, then find a free app in the store, click on its free 'price', and you should then be able to create a new account during the 'buying' process and get 'none' as an option on the payments screen -
What do I do when I have just signed up for PS CC & LR5, and am informed my Vista won't support it?
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From: http://www.adobe.com/products/photoshop/tech-specs.html
System requirements
Windows
Intel® Pentium® 4 or AMD Athlon® 64 processor (2GHz or faster)
Windows 7 with Service Pack 1, Windows 8, or Windows 8.1*
1GB of RAM
2.5GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
1024x768 display (1280x800 recommended) with OpenGL® 2.0, 16-bit color, and 512MB of VRAM (1GB recommended)†
Internet connection and registration are necessary for required software activation, membership validation, and access to online services.‡
I know it's an "I told you so", but you really should have researched it before making the purchase. -
What do you do when u have no more storage on ipad?
What do you do when you have no more storage on ipad?
Move movies to iTune (computer); each HD movies is approximately 3.5GB
You can move photos to cloud storage like Dropbox, Sugarsync or Box.net -
Ive downloaded fifa 13 and in want to buy fifa points but when i purchase them it says contact itunes support. I have got apple id credit and a valid credit card payment on my accout but it still wont let me purchase it. What is the problem?
Contact itunes support.
It will be aconversation.
You will e-mail or express lane chat with them. They will answer you.
That is contact.
It sounds like you have not contacted them at all.
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