TS2755 Good afternoon my daughter's iPhone sound will not go off when she receives a tax and when I push the volume button on side the speaker shows up with no lines on it but when she gets a call it rings with sound please help...

Please help my daughters iPhone will not make any sound when she gets a tx when I press the button's for volume on the side the speaker shows up but no lines show up on it.. She has the iPhone 4 thank u

First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
From Here
http://support.apple.com/kb/TS3281

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HT1430 my iphone 4s will not shut off. I've tried everyone suggestions but when it looks like it shuts off in a few seconds it comes back on. I've tried every combination of the sleep/wake button and the home button. Nothing works.

My iphone 4s will not shut off. I have tried every combination of sleep/wake and home (round) buttons with no success. Don't know what else to try. (Try telling that to the airline stuardess).

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

My iPad will not play sounds on certain applications. ie: if I click on a video from FB sound will not play. If I go to YouTube and play the same video sound will play. Also certain games will no longer play sounds. They always played sounds but now won't

My iPad will not play sounds on certain applications. ie: if I click on a video from FB sound will not play. If I go to YouTube and play the same video sound will play. Also certain games will no longer play sounds. They always played sounds but now won't now. I just went to my churches web site to watch live service and again no sound. I grabbed my dads iPad and the sound works fine.

If you lose sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.
System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well.
Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.
If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.
If you have the side switch set to lock screen rotation then the system sound control is in the task bar. Double tap the home button and in the task bar at the bottom, swipe all the way to the right. The speaker icon is all the way to the left. Tap on it and system sounds will return.
If you have the side switch set to mute system sounds, then the screen lock rotation can be accessed via the task bar in the same manner as described above.
This support article from Apple explains how the side switch works.
http://support.apple.com/kb/HT4085

TS1398 I try to open my email but I keep getting cannot connect to server can some please help or should I go to apple store for help?

I'm trying to open my email but I keep getting cannot connect to server! Can someone help me or should I just go to an apple store?

Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... (But can take Longer..)
Release the Buttons...
More > http://www.apple.com/support/ipad/mail/

IPhone 4S will not turn off

Last week I noticed that my iPhone suddenly started losing battery rather quickly--it would only last about 3 hours on a full charge. In addition, the speakers stopped working--they would not play any music or video content, even though the ringer continues to work. To reset the phone, I tried to turn it off. The spinning wheel that appears while the phone shuts down was very dim but the phone eventually shut off. About two seconds after the phone turned off, the Apple logo appeared and it turned itself back on. No matter how many times I tried to turn it off, it continued to turn itself back on.
Eventually, I let the phone run the battery all the way down. After remaining at 1% for about 5 minutes, the phone shut itself off. Once I plugged it back in and charged it, the problem continued to occur.
Thinking that this was a problem with iOS 6, I upgraded to iOS 7, hoping that would fix the problem. After the upgrade, the same problem continued to occur.
I then tried to restore the phone using a backup stored on my computer. When I did that, the phone completely stopped working. It refused to activate and would not get a carrier signal--no phone, no text messaging, just WiFi.
At a loss, I then did a factory restore. After completing that, the phone finally got a carrier signal again and, in addition, the speakers began functioning again. The spinning wheel that appears when the phone turns off is full brightness now, but the phone still will not stay off and the battery still drains very quickly. Using System Activity Monitor to examine the phone is unhelpful. When fully charged it says that the phone should have 10 hours of battery life remaining, but within an hour that number has dropped to 6 hours, and within another hour or two, the battery is completely drained. CPU Core usage generally hovers in the mid to high single digits. Mail is set to fetch manually and no applications are running.
Is there a way to fix this, or is it just Apple's built-in way of requiring an upgrade every 18 months?

Did you have the battery changed recently?

My iphone 4 will not turn off... how can I fix this?

I went to turn off my iphone 4 and it will not turn off... it is just stuck on the circle thing it does when shutting down???? What's wrong with it?

Try holding down both the top and home buttons a the same time until it restarts- that probably would do it.

My Iphone 4 will not switch off silent .... Please help.

I Updated My IPhone 4 on the 2nd of Jan 2013 and since then it will not switch off silent mode with the switch on the side of the phone , does any one know what i can do or if there is any other way to switch it off silent ?

First, try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose data by resetting, but it can clear some glitches.
If this does not help, set it up as new device, shown here:
How to back up your data and set up as a new device
If still not luck, you'll have to get it looked at by visiting an Apple Store or contact Apple to get it serviced:
Apple - Support - Service Answer Center

My iPhone 3gs will not turn on unless it is plugged in and battery says 68% any thought

my iphone 3gs will not turn on unless it is plugged in. battery says 68%. it will not connect to internet. will not make or recieve calls? any thoughts?

I have tried to restore and it still wont come on unless plugged in

Iphone 5 will not turn off + lock button doesn't always work

Has anyone seen this problem my iPhone 5 will not always lock or be able to turn off .
It eventually turns off then after reboot works fine for a while then starts to play up again

Have you tried resetting the iPhone?
To do that - Press and hold the Home button and the Wake / Sleep button at the same time. Keep them both pressed until the Apple logo appears on the screen, it can take over 10 seconds for this to happen.
If that does not work then try restoring the software in the iPhone in iTunes.
If that does not work then take the iPhone to Apple as it may have a hardware fault.

Iphone light will not turn off

the light on my iphone 4s turned on and will not tirn off. I tried resetting, turning flash on and off in camera mode to no avail.

Did a restart to factory settings, still on.
Most likely a hardware issue. See More Like This for related threads... -->

Safari won't allow me to see PDF's. I trashed Adobe Reader and bought PDFpen6 but I still get a black PDF in Safari. Please help?

Thanks for reading this far... I get a black PDF in Safari and sometimes a reinstall Adobe message. I trashed Adobe Reader and got PDFpen 6. However, I still get the black PDF's What do I do? Please help?
Bill

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

HT4972 I'm trying to update my iPad 2 from 4.3.5 to the 5 but I keep getting error message ineligible for upgrade. Please help want to update.

Trying to update iPad 2 from 4.3.5 to 5.1.1, however I'm getting a message that states ineligible for update

This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Here is the support site.
http://support.apple.com/kb/TS3694

My iPhone 4 will not turn off.

When I pereform the normal shutdown (hold down button on top right and slide red slider) the phone only reboots and restarts.I am also having an issue where iTunes and any other app that requires sound does not display a 'volume bar' and will not play any sound on the phones external speakers. AT&T said it was probably an issue with the new iOS. Any ideas?

Try restore your iPhone, that may fix the problem. http://support.apple.com/kb/HT1414

IPHONE 4 will not shut off

I am burning through my battery all of a sudden. When I go to power off my phone I get no power off bar and the phone will not shut down. HELP

Hello John,
Thank you for the details of the issue you are experiencing with your iPhone. It sounds like you may have an accessibility feature turned on.
First, check the VoiceOver setting. I recommend trying the following:
Press the home button three times quickly. This is also called "Triple-click Home".
If the VoiceOver feature still is on, you can navigate to Settings > General > Accessibility and turn VoiceOver off here.
If it is too difficult to access those settings on the iPhone, you can turn VoiceOver off using iTunes:
Managing accessibility features using iTunes
Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
In iTunes, select your device.
From the Summary pane, click Configure Universal Access in the Options section at the bottom.
Select the feature you would like to use and click OK.
You can find the full article here:
iOS: Configuring accessibility features
http://support.apple.com/kb/HT5018
Alternatively, you may have Switch Control turned on. You can disable this by going to Settings > General > Accessibility > Switch Control.
iOS: Using Switch Control
http://support.apple.com/kb/HT5886
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT201401 iPhone 4S will not power off.

Phone will power back on by itself. Can not get it to stay off.

Hello 7Milebch,
Thanks for using Apple Support Communities.
From what I understand from your post is that your iPhone 4s is restarting on its own. I definitely see how this is a frustrating experience, and I would also want this to be resolved. I'm not sure of the steps you have taken in TS2802 already, but lets make sure to do steps 5-7 of this section of the article:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Take care,
Alex H.

TS2755 Good afternoon my daughter's iPhone sound will not go off when she receives a tax and when I push the volume button on side the speaker shows up with no lines on it but when she gets a call it rings with sound please help...

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