TS2755 I'm not receiving photos in my text.

I'm not receiving photos in my text.

Help is here cgilmorec! Let's get to the bottom of your email concerns. Are you able to connect to internet on your phone? Are you getting any specific error information when you try to retrieve your emails? What type of email do you have? We look forward to hearing from you.
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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IPhone 5 not receiving photo messages

Help? My iPhone 5 is not receiving photo messages. Anyone trying to send me photos just gets the exclamation point. When I send photos they go through just fine. iMessage, SMS, MMS and Group Messaging are all switched on. This only started happening a few days ago and I have not recently changed any settings or downloaded an update. Advice?

Hello ,
Thanks for using Apple Support Communities.
Please follow the troubleshooting steps to fix this issue of not being able to receive MMS.
To resolve issues with sending and receiving MMS, follow these steps
Go to Settings and turn airplane mode off.
Go to Settings > Messages and turn MMS Messaging on.
Go to Settings > Cellular and turn Cellular Data on.
Go to Settings > Cellular and turn Data Roaming on if you're roaming on a cellular provider network that is different from your billing provider's network.
Make sure that you have a cellular data connection in the status bar of your iPhone.
Go to Settings and turn Wi-Fi off. Open Safari and navigate to www.apple.com to verify that you have a data connection. Turn Wi-Fi back on to continue using Wi-Fi for other features. If your cellular data connection isn't available, follow these steps.
Make sure that you can send and receive SMS. If you can't send and receive SMS, see the "Issues with sending and receiving SMS" section, above. MMS might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports.
Restart your iPhone.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
Remove your SIM card and insert it again.
If you still can't send or receive MMS, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Go to Settings > Messages and turn on group messaging if you're sending a group message.
Make sure that you're using the area code with the contact's phone number. When you send messages internationally, you also need the contact's international code.
If you're using a "Pay as you go" MMS plan, make sure it has enough available balance. If you're unsure of your MMS plan or available balance, contact your carrier.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact from the Contacts app. Send a new message to the new contact.
Back up and restore your iPhone as new.
If your carrier has recently ported your phone number, the porting process might not be complete. Contact your carrier to confirm that the porting process is complete.
Contact your carrier to verify that you're provisioned to send SMS and are in an area with cellular coverage.
Contact your carrier to verify that there aren't blocks or filters on your wireless account preventing you from sending SMS.
Your carrier might require modified APN settings to use MMS.
iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
Take care,
Alex H.

People not receiving photos

Why are people not receiving photos sent from my ipad

Do you have some sort of small size limit on emails that is imposed by your email provider? All providers have a size limit of some sort, but I don't know of any that would be so limited that you couldn't send a photo.
I wish that I could think of something a bit more specific that could be causing this, but try some really basic troubleshooting steps like closing all apps and reset your iPad. You won't lose any data if you do this. I am assuming that you are running at least iOS 7.
In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Next, reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

I replaced my iPhone with a Galaxy 5 and am not receiving all of my text messages. The sales person told me to remove my phone number from iTunes to stop this from happening. Is that true? What does iTunes have to do with text messages?

I replaced my iPhone with a Samsung Galaxy5 and I am not receiving all of my text messages now. The rep at the store told me to go to iTunes and take my phone # off of the account and that would fix the problem. Is that true? What does iTunes have to do with text messages anyway?

You need to remove your phone number from the iMessage system.
Read here: http://support.apple.com/kb/ts5185
~Lyssa

Can I receive photos via a text msg on a Treo 755p?

I am a Verizon (formerly Alltel) customer with a Treo 755p. Can anyone tell me if I can receive photos via a text msg and if so, what do I need to do to view the photos?
Post relates to: Treo 755p (Verizon)

Hello!
You cannot receive media content from SMS but you can from MMS/picturemail. This requires a different plan from SMS so please contact your carrier to see if you have this plan.

My iphone will not receive/send calls or texts when my computer is on? Help?

Recently I've noticed my iphone is having reception problems while I'm in my apartment. I've noticed that when my computer is on, my iphone will not receive or send any texts or calls and has problems connecting to the internet. This is a pretty new development, I've had my phone for years with the same computer and no problems before. Any ideas?

Your computer and iPhone 4 are two seperate elements really using different connections.
i.e your computer will probably use your router to connect to the internet where as your iphone uses your mobile phone carrier to send and receive texts and calls.
So its pretty difficult to judge how they can effect each other. You try resetting your router, but ive never heard of anything like this happening before...

TS2755 cant send or receive photos iphone 3

I am having trouble sending and receiving photos from my iphone

ARe you provisioned by your carrier to send and receive MMS - if not contact them.
if you are make sure MMS is turn on in settings.

TS3899 I am not receiving photo attachments in emails

I am not receiving attached photo's from people when they email me, and itry to open using my iPad. Can you tell me how to fix this?

This is the iPod touch forum? Does you question concern an iPod touch?

TS2755 iPhone 5 can not open photos sent via text

My iPhone 5 will no longer open photos sent via text message or iMessages. It just says loading and never actually loads. I have to save the photo to my camera roll in order to view it

Hello bostongreedy,
Thank you for posting in the Apple Support Communities. I would be concerned as well if I wasn't able to view the images that were sent to me in Messages. I found some steps that might help with this:
If you still can't send or receive MMS messages
To send and receive MMS messages on your iPhone, verify that your wireless carrier supports MMS2.
Ensure that MMS Messaging is turned on in Settings > Messages.
Verify that your phone is able to access cellular data.
Some carriers allow you to edit your APN (Access Point Name), which may prevent MMS from working.
If you are roaming outside your calling area, make sure you have Data Roaming turned on in Settings > General > Cellular to send or receive MMS content.
While on a phone call, you will be unable to send or receive MMS messages when using an EDGE, GPRS, or any CDMA cellular data network. After the phone call ends, you will receive any incoming messages. If you tried to send an MMS message, you may need to send it again.
If the issue persists and your wireless carrier has confirmed that your wireless account is provisioned2 for MMS, restore the iPhone.
You can find the full article here:
iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
Before you restore your iPhone in step 4, be sure to back up your iPhone. You can find the steps to do that here:
iOS: How to back up
http://support.apple.com/kb/HT1766
I hope this helps get you back on track!
All the best,
Sheila M.

Not receiving photos on ipad 3 from iphone 4s

Just wondering if someone has the same problem of not being able to receive photos from Photostream from iphone to the ipad. Mine was working but has notwstopped. Tried resetting and other stuff. but still not working.

Hi,
It does seem at times the iPhone loses it's "Registration" of the iPhone Number to the iMessages Server.
Get the User to Check their iPhone > Settings > Messages.
The app should be ON.
The Apple ID should be present.
The Send and Receive should then list both the iPhone Number and Apple ID as ticked items (the phone number will be greyed out)
I have had the iPhone number appear greyed out like it should be but become Unticked (Inactive).
The the greyed out state means you cannot turn it On or Off manually this does seem strange.
The process if it is "un-registered" is to remove the Apple ID.
Place the iPhone in Airplane Mode to break with the servers.
After a few minutes take it out of Airplane Mode and go back to the Messages Settings.
The iPhone Number should be verifying.
Once that is complete re-add the Apple ID and then choose the "Start Conversations From" option.
If the Number is also missing from the Mac version Restart the Mac version and Accept the pop ups.
9:28 pm Wednesday; April 16, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

TS2755 i put a new sim from vodaphone into my iphone but cannot send or receive photos with my texts, any help

i put a new vodaphone sim into an iphone and all is great except i cannot send or receive photos with my texts

Have you tried contacting Vodafone to make sure MMS messaging is enabled on your account?

TS2755 I do not Receive my sister's cell phone msgs. She receives mine. She used T-mobile. What is going on??

I do not receive texts from my sister who has TMobile Samsung Galaxy 3 . But, she gets mine. What is going on??

I am going to make wild guess, by saying that she is sending those to wrong number.

People not receiving photos in texts from me

I just got my BlackBerry this week and sometimes when I send a photo through a text, my friends don't receive it. In one case, a random girl texted me to say she had received a photo from me. What the heck is going on??

Do you have some sort of small size limit on emails that is imposed by your email provider? All providers have a size limit of some sort, but I don't know of any that would be so limited that you couldn't send a photo.
I wish that I could think of something a bit more specific that could be causing this, but try some really basic troubleshooting steps like closing all apps and reset your iPad. You won't lose any data if you do this. I am assuming that you are running at least iOS 7.
In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Next, reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

Do you have to turn cellular data on to receive photo attachments by text?

Do you have to turn on cellular data on iPhone 5 in order to receive photo attachments sent by text?

I never turn off cellular on the phone - the phone function is still the primary use for me and there are some data sevices I prefer to keep on at al times. You can restrict some functions from using cellular however: Settings App > General > Cellular > and set as needed in the Use Cellular Data for section. Aslo Check location services and turn off those apps you really don't need location services for.
But ultimately I agree with pdrith. Monotor your cellular data (your provider may even have an app to do that - Verizon in the US does), and based on your plan make a decision about how much you need to worry about it.

HT1976 When I'm using LTE on iPhone 5 I do not receive phone calls or text messages. How come??

When I'm using phone in LTE vs 4G I do not receive messages or phone call/voice mail. Why is this happening and why have LTE if you can't use your phone in full capacity. Do I need to switch over from one to the other and what is LTE for?

Where did you get it? If the phone is supposed to work on LTE and doesn't, you should see about getting it fixed. Make an appointment at the Genius Bar at your local Apple Store. They'll be able to tell you if it's the right phone and, if so, what to do next. Seems kind of silly to have a phone that should be working on 4G LTE and, instead of trying to get it fixed, just turining that off. However, that's just my opinion.

TS2755 I'm not receiving photos in my text.

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