TS2755 Lost text messages

I got my new iPhone 5S today but, having restored it via MacBook and iCloud, I've lost the last 3 months of text messages. Can I get them back?

Are you using a different Apple ID than you used when you created the iCloud backup?
Are you using a different telephone number?
Are you using a different cellular carrier?
I believe any of these items would cause you to lose your old text messages.

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    Same here.
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    please report as a bug - Apple do not monitor these forums.

  • I have an iPad ,lost text messaging

    I have lost texting. Message comes up no communications from network

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  • I have a 6 plus and I have lost text messages. This seemed to happen after my last update .

    I have a 6 plus phone . Just after the last update I have lost many text messages ?

    SSorry text message doesn't delete by itself.  If you backup your phone prior to the update then restore from your back up.

  • Help, I need to get back lost text messages??

    My phone broke in Jan, it froze and would not allow me to do anything with it. I wasn't thinking at the time about all my data because I knew the phone backed everything up. Also I had a certain amount of messages saved to phone. Since they sent me a new phone, I was able to retrieve all of my pictures, I was not able to get those text messages. I really need them. Does Verizon hold on to messages for a certain amount of time for legal reasons? Any help would be great, thank you Lisa .
    Private info removed as required by the Verizon Wireless Terms of Service
    Message edited by: Admin Moderator

        lmsizemore,
    I'm sorry to hear about your phone, I know how hard it is to know messages have been lost since I keep most of mine. I'm glad you now have a replacement and pictures restored. Unless you had an appliation to backup your messages, the messages can't be restored. You can access your messaging history(date, time, number) from My Verizon, but no content is available.
    AdaS_VZW
    Follow us on Twitter at @VZWSupport  

  • Lost text messages, slow and apps that crash. Is upgrade worth it on a 3G?

    Upgrade was slow and interupted. Finally everything seemed ok but then I found I'd lost all my text messages.
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    Salmon81 wrote:
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    Thank you very much for your help. Strong case you put forward!
    Just wondering, if your iMac is about the same age, have you noticed any slowing down at all since updating everything? Do you find LR3 with Snow Leopard runs quicker on your iMac than LR1 did with 10.4?
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  • Lost text messages

    All of my texts messages disappeared over night. Anyone know why this would happen?

    do you use an app for messaging? i only ask because i tried to use an app for notifications sounds one time and as soon as i set a tone from the app for text alerts, i lost all my texts. apps sometimes can screw up the phone. if not, then i don't know why it would do that? (fyi....i uninsatlled the app and reinstalled and it's been fine ever since).

  • TS4097 we have multiple users in our family and multiple devices all sharing one itunes account.  i think we are all synced to one icloud account and it is a nightmare....contacts lost, text messags showing up on multiple devises etc.  how do we fix this?

    We have our family sharing one itunes account.  we have 3 iphones, 2 macbook airs, 2 ipads and 1 mac.  I am not sure how we even got started on the icloud but somehow we did and everything is a mess.  The ipads are showing the text messages, the contacts are all combined, the apps that my duaghter downloads are appearing on all devices.  how do we fix this so contacts are not shared, messages are not shared and apps are not automatically synced to all devises?

    You have two different issues going on.  You are getting each other's messages because you are sharing the Same Apple ID for iMessage.  This can be corrected by going to Settings>Messages>Send & Receive on add the devices and doing one of the following:
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    The second issue is that you are sharing the same iCloud account on your devices.  When you do this any data you sync with the shared iCloud account such as contacts is merged and will appear on all devices connected to the account.  To fix this you both need to have separate iCloud accounts (you can continue to share the same Apple ID for purchasing from the iTunes and app stores). 
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    Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account.  (This will only delete the account from this device, not from iCloud.  The device(s) that will be keeping the account will not be effected by this.)  When prompted about what to do with the iCloud data, be sure to select Keep On [iDevice].  Next, set up a new iCloud account using a separate Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom).  Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge.  This will upload the data to the new account.  Repeat this process for all the devices that you need to migrate to new accounts.
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  • TS2755 duplicate text messages being received on 2 i-phones

    I bought a new i-phone 5 and gave my old i-phone 4 to my wife now she keeps getting my text messages even though I get the messages on my new phone also ?

    nope, I deleted my i-cloud account from her phone and set up a new one for her but it still persists ?

  • TS2755 Delayed Text Messaging

    How can I send a text message to send at a later time?  This is somethign my basic phone was able to do.  I can't even find an app for that!  They all seem to just give you alerts to remind you to send a text at a given time.  Any help or advice?

        Being able to send and receive text messages is very important and something that we want to make sure you have the ability to do. Has your phone completed any recent software updates? Are you having any problems sending and receiving text messages to anyone that is not another iPhone user? Let's try resetting the network settings http://vz.to/1ovdCBD to see if that resolves the issue. Please keep us posted.
    CandiceH_VZW
    Follow us on Twitter at @VZWSupport

  • Lost Text Message

    Is there a way to recover a text message once it has been deleted?  There is no way to get it back from the original sender

    You would need a court order to get it from Verizon, thats the only place you can get it once its deleted from your cell.

  • TS2755 Restoring Text Messages

    Is there a way to retrieve text messages when the phone has been restored?

    Restore the backup.  If the messages were in the phone when it was last backed up, they will be restored to the phone.

  • Poor service and lost text messages

    Yes Ive been with Verizon for almost 4 years now and have never had problems like this before. my cell in my apt barely gets one bar in non 3g status. but however everyone else gets great service here. and for the last few months my phone has not been sending or receiving text messages from other verizon customers and att customers, it sucks because i use my phone for work and 90 percent of it is texting my co workers about the status of a job or the status of a part coming in! How can i get this fixed or do i just need to find a new cell phone carrier?

    There are a couple reasons this could be happening to you.
    1.) Verizon Wireless, and any other phone company, does not gaurantee phone service in your home because there are too many variables. Such as: what your house is made out of. For example, if your walls are made out of concrete that is a foot thick, that can definitely mess with the service.
    2.) It could be an issue with your device. Quite possibly your phone may be on its last limb and is just having an issue. Perhaps you have an Iphone 4 without the special case ;p
    3.) Do you live by mountains or any large buildings that could perhaps get in the way of the best service possible?
    4.) When is the last time you did a PRL update? Dial *228 opt 2 so your phone can pull from the nearest cell phone towers.
    Verizon Wireless offers the best coverage possible when it comes to cell phone companies.Changing companies is not going to help much. If that *228 opt 2 does not work, there are 2 things I would suggest.
    Either go get a new phone or get a network extender.
    Network extenders do exactly what they are called.
    I hope you get this figured out

  • TS2755 IPhone text messages back up & restore?

    I'm replacing my IPhone after suffering from my very first cracked screen aaarrrggg! I have many text messages that I would like to keep can i back up & put them on my new phone?

    There are some really good utilities out there that will back up your Messages onto your PC/Mac so you can keep them long term.   The phone is not the best way to keep these messages stored indefinitely, as they eventually take up valuable space.

  • TS4036 Lost text messages

    My last month of text messages dissapeared !

    If you have a recent backup then you could restore your device and try to get your old messages back, but consider that you would have to restore the whole device (including apps, data etc.).

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