TS2755 My IMessage has crashed. When i try to open it, i get that white screen.
This morning when i opened IMessage, it wouldn't show my message but only a white screen. I turned my Ipad off and on, removed the app from running in the background, but now what?
Did you close the Messages app when you closed all of the other apps? If you didn't close the Messages app, go ahead and close it and then reset your iPad.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Similar Messages
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I am running OSX 10.8.3,when i try to open iDVD i get the initial screen but when i try to choose an option all i get is 'Downloading Themes' which just continues. I have left it for over an hour?
Where did you get iDVD to put on your Mac? The downloading themes are no longer available from Apple. If you copied it from a Mac that had all the themes look for the iDVD folder on that Mac which should be in the HD/Library/Applications Support folder or the Users/Home/Library/Applications Support folder. Copy it to the HD/Library/Applications Support folder for Mt Lion.
If you have to purchase an iLife disc in order to obtain the iDVD application remember that the iLife 11 disc only provides themes from iDVD 5-7. The Software Update no longer installs the earlier themes when starting from the iLIfe 11 disk nor do any of the iDVD 7 updaters available from the Apple Downloads website contain them.
Currently the only sure fire way to get all themes is to start with the iLife 09 disc:
This shows the iDVD contents in the iLife 09 disc via Pacifist:
You then can upgrade from iDVD 7.0.3 to iDVD 7.1.2 via the updaters at the Apple Downloads webpage.
OT -
When I try to open iTunes I get this message " This copy of iTunes is corrupted or is not correctly installed. Please reinstall iTunes." I have installed the latest version of iTunes and the message has not changed. What should i do next?
Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
I was sent a giant message on iMessage and now it crashes when I try to open it. Please help!
If you haven't already done so, then try closing the Message app via the taskbar and see if it works when you re-open the app : from the iPad's home screen double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Message app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work then try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
Finder continues to crash when I try to open my files
Finder crashes when I try to open my user name with all my files in it. I can click on Macintosh HD, then it gives me a screen with "users" listed. I can click on that and the next screen gives me Guest Folder, my user name, and Shared Folder. When I double-click on my user name (it has a house icon next to my user name), it briefly shows all my files/folders and then crashes.
Here's the log:
Apr 23 16:35:43 Lyndas-MacBook-Pro.local ReportCrash[4921]: Removing excessive log: file:///Users/xxxxxxxx/Library/Logs/DiagnosticReports/Finder_2014-04-18-114538_ Lyndas-MacBook-Pro.crash
Apr 23 16:39:12 Lyndas-MacBook-Pro com.apple.launchd.peruser.501[151] (com.apple.Finder[4922]): Job appears to have crashed: Segmentation fault: 11
Apr 23 16:39:12 Lyndas-MacBook-Pro.local ReportCrash[4928]: Saved crash report for Finder[4922] version 10.9.2 (10.9.2) to /Users/lxxxxxx/Library/Logs/DiagnosticReports/Finder_2014-04-23-163912_Lyndas-M acBook-Pro.crash
Apr 23 16:39:12 Lyndas-MacBook-Pro.local ReportCrash[4928]: Removing excessive log: file:///Users/xxxxxxxxx/Library/Logs/DiagnosticReports/Finder_2014-04-23-132011 _Lyndas-MacBook-Pro.crash
(I have deleted my username from the log above and inserted "x")...
This is a new laptop (2 weeks old) and I have had problems off and on with Finder crashing. But I don't know anything in particular that I've done to get it to work correctly.
Need suggestions.
Thanks!
Here's some other information:
Process:
Finder [4664]
Path:
/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier:
com.apple.finder
Version:
10.9.2 (10.9.2)
Build Info:
Finder_FE-885002006000000~2
Code Type:
X86-64 (Native)
Parent Process: launchd [151]
Responsible:
Finder [4664]
Date/Time:
2014-04-23 15:55:21.996 -0500
OS Version:
Mac OS X 10.9.2 (13C64)
Report Version: 11
Crashed Thread: 3 Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000107b70000-000000010803f000 [ 4924K] r-x/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.Foundation 0x00007fff8cc611ba DYLD-STUB$$CFDateFormatterCreateStringWithDate + 0
1 com.apple.finder 0x0000000107e41081 0x107b70000 + 2953345
2 com.apple.AppKit 0x00007fff819c0265 -[NSCell _formatObjectValue:invalid:] + 186
3 com.apple.AppKit 0x00007fff81a59a67 -[NSCell stringValue] + 146
4 com.apple.finder 0x0000000107c73dcb 0x107b70000 + 1064395
5 com.apple.finder 0x0000000107c58e5f 0x107b70000 + 953951
6 com.apple.AppKit 0x00007fff81a54ab4 -[NSTableView(NSTableViewViewBased) makeViewForTableColumn:row:] + 77
7 com.apple.AppKit 0x00007fff81a53de7 -[NSTableRowData _addViewToRowView:atColumn:row:] + 305
Don't know if any of this helps or not...
Message was edited by: retired170Here's some other information:
Process:
Finder [4664]
Path:
/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Identifier:
com.apple.finder
Version:
10.9.2 (10.9.2)
Build Info:
Finder_FE-885002006000000~2
Code Type:
X86-64 (Native)
Parent Process: launchd [151]
Responsible:
Finder [4664]
Date/Time:
2014-04-23 15:55:21.996 -0500
OS Version:
Mac OS X 10.9.2 (13C64)
Report Version: 11
Crashed Thread: 3 Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000107b70000-000000010803f000 [ 4924K] r-x/rwx SM=COW /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.Foundation 0x00007fff8cc611ba DYLD-STUB$$CFDateFormatterCreateStringWithDate + 0
1 com.apple.finder 0x0000000107e41081 0x107b70000 + 2953345
2 com.apple.AppKit 0x00007fff819c0265 -[NSCell _formatObjectValue:invalid:] + 186
3 com.apple.AppKit 0x00007fff81a59a67 -[NSCell stringValue] + 146
4 com.apple.finder 0x0000000107c73dcb 0x107b70000 + 1064395
5 com.apple.finder 0x0000000107c58e5f 0x107b70000 + 953951
6 com.apple.AppKit 0x00007fff81a54ab4 -[NSTableView(NSTableViewViewBased) makeViewForTableColumn:row:] + 77
7 com.apple.AppKit 0x00007fff81a53de7 -[NSTableRowData _addViewToRowView:atColumn:row:] + 305
Don't know if any of this helps or not... -
Premiere Elements 9 crashes when I try to open a project
Premiere Elements 9 was installed on my laptop when I bought it. I have only just tried to use it for the first time this week. When I choose 'create a new project' it opens but there's only a blank screen - no way to start editing, drag video in, etc. When I try to re-open a project, it crashes - saying there has been an error and it has to close.
I have uninstalled and re-installed from the discs that came with the laptop but this problem continues to happen.
Any ideas what I can do to fix this?
Thanks.Thanks for your suggestions. I'm working on a Windows 7 laptop.
When I try to download the 9.0.1 update I get an error message: "There was an error downloading this update. Please quit and try again later". It doesn't say what the problem is.
1. Yes
2. I've tried this and got the same blank grey screen as before (no work area) - tried to open a project/ create new and I got the error message: "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down." But then it doesn't shut down.
3. I'm not sure what kind of video card - how do I find this out?
Unless you have other suggestions, given my replies above, I'll try deleting the folder you suggest next.
Thanks
Emily
Premiere Elements 9 crashes when I try to open a project
created by A.T. Romano in Premiere Elements - View the full discussion
emilyw76
What computer operating system is your Premiere Elements 9 running on? For now I will assume Windows 7, 8, or 8.1 64 bit.
Have you installed the 9.0.1 Update and are trying to work from it? I suspect not. To do that, you can use Help Menu/Update within the project or, if that is not possible, you can do the update with the program closed. Use the download link
Adobe - Premiere Elements : For Windows : Premiere Elements 9.0.1 update
Then the usual
1. Do you have the latest version of QuickTime installed on your computer?
2. Are you running the program from a User Account with Administrative Privileges and have you applied Run As Administrator to the desktop icon of the program?
3. What video card/graphics card does your computer use? How many cards, 1 or 2? And, is the card driver version up to date according to the web site of the manufacturer of the card or the web site of the manufacturer of the computer?
An important troubleshooting scheme is to delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
After you determine that the video card/graphics card is up to date and the problems persist, the delete the BadDrivers.txt file.
Local Disk C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. (After you close out of there and open a project, a new BadDrivers.txt file will be generated but the problem should be gone hopefully.)
Please review and consider the above and then we will decide what next as indicated.
Thank you.
ATR -
Itunes crashes when i try to open it or open in safe mode
For the last week or so, itunes has been crashing when I try to open it. I've also tried opening in safe mode by holding down the shift and the control key and it never gets into safe mode, it still just quits.
I need to sync my iphone, ipad, and ipod. Not to mention download material from the store.
thanks,
JoanHi Lindseyeb!
I have an article for you that can help you troubleshoot this installation of iTunes:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Thanks for using the Apple Support Communities!
Cheers,
Braden -
My CC crashes when I try to open any application
My CC crashes when I try to open any application - this has been happening for about a week. I installed CC over two months ago and now I cannot use any of the creative suite applications. I don't want to uninstall becuase I am afraid I won't know how to reinstall. what do you suggest. help!
There is no error message. Every application simply crashes and a dialog box to send a report comes up. when I click for details the first of about 100 lines of text/code under "problem details and system configuration" are:
Process:
PDApp [1553]
Path:
/Library/Application Support/Adobe/*/PDApp.app/Contents/MacOS/PDApp
Identifier:
com.adobe.PDApp
Version:
7.0.0.427 (7.0.0.427)
Code Type:
X86 (Native)
Parent Process: ??? [1]
User ID:
501
as I scroll down I see this:
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSXMLDocument initWithXMLString:options:error:]: nil argument'"
how would I go about opening anything in a new user account? I purchased CC under my email and password that i have been using with apple for years. I don't have another email to use, and I don't want to change my subscription. Is that what you are suggesting? -
Indesign crashes when I try and open my document
I created a file in Indesign which represents many days of work.
It crashed indesign when I was pdf'ing the document and now it crashes indesign every time I try to open it.
It is my only version.
I have tried many ways to open it but nothing has worked - can you help?
I've just realised that now - Indesign crashes when I try and open any document!
Thanks very much
NB Someone suggested I send it to Adobe and they may be able to fix it, but I can't find a contact email to send it to.You need to empty the InDesign Recovery folder (which is hidden in your user profile/library). You can find the path to InDesign SavedData in this link: Replace Your Preferences and the recovery folder should be in the same folder with the InDesign SavedData file.
Once the recovery folder is empty you should be able to launch ID, then try opening the file. If it wasn't damaged while writing it back to disk it will be fine, in the last previously saved state. -
HT204490 Since installing the photos app Photoshop Elements keeps crashing when I try to open a phot
Photoshop elements crashes when I try to open photos since I installed the Photos app.
Hello Deb,
Something fishy going on with those particular files. But without looking at them directly I couldn't say what. Usually in a case like this the problem is some of the metadata that is attached to the file. Where did these files come from? A camera, a scanner, the internet?
An explanation about the Watched Folder function: It looks for changes to a folder, not just automatically grabbing whatever files are in it. Generally, you want to select an empty folder as a Watch Folder. Once this has been set up, as you add files to this folder they will be imported into the Organizer. If you start with a folder full of images, those will be ignored, any new items will be added.
-Brett -
Safari, App Store, iCloud all instantly crash when I try to open them on iOS 7
Safari, App Store, iCloud all instantly crash when I try to open them on iOS 7.
On iPhone 5s. Cannot back up (on cloud) or even enter settings for any of the apps as it crashes again.
Luckily had Chrome installed or would not be able to go online. Ideas?If you have apps that crash as soon as you attempt to access them and resetting the network settings had no effect I would then go straight to restoring the device back to default settings. Once restored to default I would try the device to see if this resolved the issue BEFORE restoring the backup to the device. It's likely the issue you are having has to do with corrupted software.
http://support.apple.com/kb/PH1691
Good luck friend. -
Itunes crashes when I try to playback iTunes purchased movies that have been burnt to Verbatim DVD-R discs. Any thoughts?
Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
I just installed Lightroom CC. When I try to open it, I get an error message: "An internal error has occurred. Cannot create the required folder: ..."
Cannot create the required folder
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RoboHelp HTML v5 Crash when I try to open topic
I did a minor edit on a small topic in an existing project.
Robohelp crashed before I could save. I ended the task and reloaded
the project into HR, and received this msg:
The reference to the file, "C:\help projects\UW\IDI UW\Chap
15\file:\C:\help projects\UW man.css" from the file ""C:\help
projects\UW\IDI UW\Chap 15\syndrome.htm" contains illegal
characters and will not be shown in the project manager.
RH crashed again. I loaded the referenced file in Internet
Explorer, found the funky path displayed on the error msg, modied
it, and saved the file. When I tried to open the project in RH and
open the topic, I didn't receive the error message again, but RH
did crash. Ended the task w/Windows Task Manager, loaded RH and
opened the project. I then deleted the offending topic and
reimported it from an MS Word file. No error msg., but RH crashed
again.
I was able to edit another topic, save, and regenerate.
However, now RH crashes no matter which topic I try to edit. The
last time I worked on this project was 11/07, and everything went
smoothly then.
It's late Sunday evening. I'm stumped. Great issue for a
Monday morning. Any ideas?I decided to try the oldest trick in the book and reboot the
computer. That resolved the problem! Duh!
However, I need to edit the index on the project, and RH
crashes when I try to open the index designer. I haven't tried to
reboot. I am opening another topic on this one. I found many issues
with RH crashes, and maybe that will help someone else, when we
have a resolution. -
Firefox randomly started crashing when I try to open it. It won't open in safety mode. I even tried uninstalling and reinstalling it.
Last 5 Crash IDs:
<pre><nowiki>Crash ID: bp-6c1090ed-34dd-4953-9780-2c8a12130114
Crash ID: bp-a8474a31-7cf1-47f6-bdd5-bf0852130114
Crash ID: bp-f5bb1893-5b4f-4dca-8f7b-143742130114
Crash ID: bp-452fad30-e171-4866-aa57-5d6522130114
Crash ID: bp-831285de-71c7-48de-8c31-bcfbc2130114</nowiki></pre>[[Firefox 18 crashes on startup due to malware - how to fix]]
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