TS2771 IPOD TOUCH FROZEN

My IPOD TOUCH has frozen, i have tried resetting and restarting but still nothing. i just have a white screen. my computer wont even recognise it either
Any ideas?

- Try here:
iOS: Not responding or does not turn on
- If not successful and you can't turn it off, let the battery fully drain. After charging for at least an hour try again.
- Last make an a[pointment at the Genius Bar of an Apple store.

Similar Messages

Ipod Touch frozen with Apple logo & loading bar below!

My laptop shutdown while my Ipod was updating software. It is frozen with the apple logo & the loading bar below. When I turned my laptop back on, it will not recognize my Ipod. This means I cannot even try restoring it. I have unplugged & plugged back in & tried holding the buttons on the Ipod for 10 seconds. I'm not sure what to do! Help please!

Try here:
iPhone and iPod touch: Frozen and unresponsive

Ipod touch frozen at apple logo

ipod touch frozen at apple logo

Try a restore
put it into recovery mode
See here
http://www.apple.com/support/ipodtouch/assistant/restore/
Then restore
http://support.apple.com/kb/HT1414

Ipod touch frozen on restart sceeen!

My 2nd generation ipod touch got frozen while it was synching. i removed it from the computer, restarted it, and it is now frozen on the restart screen. i tried again to restart it, the screen went black, then the apple sign showed up and its now frozen. HELP.

Try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
Other suggestions hee:
iPhone and iPod touch: Frozen and unresponsive

Ipod touch frozen on itunes screen

ipod touch frozen with itunes screen

Try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
Other suggestions hee:
iPhone and iPod touch: Frozen and unresponsive

Problem with my iPod touch: Frozen screen, unable to access anything as slider does not work, will not accept a full restore. Apple Store advised that it is a 'hardware' problem and I could trade-in!

I am a relatively 'new' user. Touch was a gift, I used it in a simplistic way - listened to music took a few photos, added a few calendar events. After a year I then decided to be more proactive and found a few free apps (Solitaire) - then had a the frozen screen problem which I though was connected to low battery, but it wasn't. I recharged it, still could not access, then tried a full restore and got an error message. Took it to a Genius Bar and was told it was a hardware problem and as it is out of warranty I could trade in or just buy a different product. As this is my first Apple product is this usual? Do Apple products have a very short shelf life - I anticipated that it would last me longer than a year! Has anyone else had this problem? Was it able to be resolved? Or is it worth trying to get it repaired - and if so who can do it - Apple Store did not offer that to me as an option?

Sure sounds like a hardware problem. It happens some times. The iPod is just an electrical device.
Apple will exchange it for a refurbished one for this price. Apple does not repair your iPod.
Apple - Support - iPod - Repair pricing
A third-party place like the following maybe less expensive. Google for more places.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

IPod Touch frozen on Connect to iTunes Screen and cannot be restarted

My iPod Touch is frozen on the connecting to iTunes screen (The one with a usb plug pointing to iTunes logo) even when I plug it into my computer. Windows do give sound when I plugin, but it was not the successful connected sound but repeating the first note for three times =_=" iPod then appears the connect to iTunes logo, but it just stuck there. I hold the sleep/wake button for 5 seconds, it goes black directly, and windows would give unplug sound alert. But the iPod actually gives the white apple logo immediately without me pressing any button and goes back to the connect to iTunes logo. AGAIN. And computer gives ridiculous plugin alert then everything just go round and round and round.
Now iTunes won't detect it, therefore no restoration; Restart won't work either. If I press the sleep/wake button for 2 seconds without connecting it to the computer, it appears the apple logo, then go back to the connecting to iTunes screen immediately, and goes dark in 30 seconds.
Everything started after I updated new iOS for iPod touch, and I dunno how long would it take to run out the battery under this condition -_- I have updated to the newest iTunes version too.
Needs help urgently and thanks a lot!!

Sorry to hear that you're still having a problem. The only other help I could find is at http://www.everymac.com/systems/apple/consumerelectronics/ipodfaq/ipod-how-to-restart-frozen-begin-troubleshooting.html
Hope that helps.

HT201210 ipod touch frozen on connect usb and will not sync

my ipod touch has frozen on connect usb and will not sync

Hi kittens53,
Thanks for visiting Apple Support Communities.
You can use these articles to troubleshoot the connection between iTunes and your iPod:
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Regards,
Jeremy

Ipod touch frozen, won't charge or connect with itunes

My ipod touch is 8 months old and is frozen. It just has the battery charge icon on display, have tried to restart holding the sleep / wake button and the start button but I still only get this icon. It won't charge when attached to my computer using the usb lead and it will not link to itunes. I have some photos on it which I do not want to lose. What can I do?

Could be a Battery problem... If so you will need to take it in to the Apple Store or AASP...
Try this First...
Frozen or unresponsive iPod touch
From Troubleshooting Here...
http://www.apple.com/support/ipodtouch/basics/

IPod touch frozen and itunes cannot detect iPod?

It just began with me connecting my iPod to my mac and a window popping up saying "The software required for communicating with the iPod is not installed correctly, and you must manuually eject the ipod before each disconnect".I didn't know how to update it again (because my itunes is the lastest version already). You can't even see the contents (music, apps, books) of my ipod on itunes. I forgot to eject it manually today and now my ipod is frozen on the homescreen where all the apps are. Its been frozen for like an hour. I've tried holding the off button but to no avail.Now... my frozen ipod doesn't even show up on itunes. I need help!! (its a pretty old ipod touch with no camera)

Did you try to reset by holding the sleep and home button for about 10sec, untilt he Apple logo comes back again? If this does not work, try to connect in recovery mode, explained in this article:
iOS: Unable to update or restore

``Ipod Touch FROZEN after one day!!

Hi, I got the Ipod touch 16gb and used it once, now it appears to be frozen. It starts up with the white apple logo with backgrounds and then goes to a screen with the USB cable and an arrow pointing to a music CD from here it stays and eventually turns itself off?
Please someone Help Me??

Did you take your iPod Touch back to the store? I am having the same exact problem with mine as well. All works fine and then the touch screen will freeze but the buttons will work. A reset only fixes the issue for a very short time and I have done a couple complete resets of the device.
I may have narrowed the issue down some though. The iPod seems to work until email, calendar, or contact syncing is setup either through iTunes or directly on the Touch itself. It is not any of my apps I've gotten through the store because I tested it out with all my apps loaded and it worked great until I tried to sync email, calendar, and contacts. I even tried syncing just Calendar alone to see if it was one of the other two and the screen started to freeze after syncing the calendar two different methods. The only way to get it back to working correctly that I have found so far is to completely reset and wipe the device and set it up from scratch again. Deleting the data and the sync settings do not work.
Were you able to get some sort of resolution for this yet? I got my Touch as soon as the App Store was released so I could ditch my old Palm and still have my Contacts, Calendar, and the couple key apps I needed. A hard reset from scratch is definitely not a good solution for this. I started experiencing this problem before the recent v2.0.1 upgrade came out and was hoping the update would fix it but it did not. This is frustrating.

Ipod touch frozen at the Apple logo

Hi,
I have an issue with my ipod touch, it wont start nor does itunes recognize it to allow me to restore. I pressed the sleep and home button and get the Apple logo, but nothging after that. Tried running the diagnostics from Itunes 7.6.2 without any luck. I have pasted the output of the diagnostic test below:
================================
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
TOSHIBA Satellite 1955
iTunes 7.6.2.9
QuickTime 7.4.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number xxxxxxxxxxxxxxxx
Current user is an administrator.
The current local date and time is 2008-05-16 15:37:19.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce4 440 Go
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.2.9 is currently running.
iTunesHelper 7.6.2.9 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2 . Device is working properly.
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4 . Device is working properly.
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 . Device is working properly.
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod touch running firmware version 1.1.3
Serial Number: xxxxxxxxxxx
** iPhone/iPod Touch Sync Tests **
One or more sync tests failed.
======================================
Any suggestions please?
<Edited by Moderator>

When I turned on my iPod Touch, I got the frozen Apple logo. I tried connecting to my computer by USB but iTunes would not recognize my iTouch. Holding down the Sleep+Home buttons only restarted back to the frozen Apple logo screen again. Finally, I found putting the iTouch in "Restore mode" http://kaspers.freeflux.net/blog/archive/2007/10/15/how-to-force-your-ipod-touch -into-restore-mode.html
where you hold down both Sleep+Home, then let go of Sleep while still holding down Home. After a couple of tries, iTunes is now attempting to restore my iTouch.

IPod touch frozen on screen showing apple symbol and usb cable.

Pod touch frozen on screen showing apple symbol and usb cable. Happened during a update attempt.

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again.

Ipod touch Frozen Screen

My Ipod was dead so I let it charge all night and when I woke up it was fully charged but the screen was frozen. It had the slider to unlock it but when I slid my finger over it nothing happened. Then i tried to hold the home button and wake/sleep button at the same time and it said that if I wanted to power off i had to slide the slider, but I couldn't! Now my screen is stuck like that! It has been like that for almost a month now and I don't know what to do! Some of my friends are telling me that apple will replace mine and give me a new one but I really don't want to do that because I have important notes and pictures and contacts that aren't on my Itunes and I don't want to lose them! Please help me!!

Hold the sleep/wake button down while at the same time holding the home button down for at least 10 seconds. When the Apple logo appears the iPod touch will be reset. (if you reset it you wont loose any data)

Ipod Touch Frozen and need to reset?

my ipod says "IPOD is disabled" Connect to itunes and screen is frozen....how can i reset?

Reset and restore are covered in the manual ( basics section).
iPod touch User Guide (For iOS 5.1 Software)

TS2771 IPOD TOUCH FROZEN

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