TS2771 Why does my ipod touch 4th gen not have any sound when on dock?

My daughter's ipod touch 4th gen did work on a dock and no longer does. I have read a number of pieces of advice - download an update of iTunes, reset to original settings, neither seems to have helped. As it is less than 12 months old, do you think I return this as it is still under warranty? She got a dock for Christmas and is VERY disappointed that her iPod does not work on it, even though her old CHinese copy of an ipod (1st) will work on the dock. HELP!

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Inspect the dock connector for bend or missing contacts, corroded contacts, broken, missing or cracked plastic.

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    Maybe:
    "Waiting for changes to be applied": Apple Support Communities
    Also I requested that your email address be deleted. Personal responses are not given in this forum

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