TS2776 Every time I go to play a video on itunes, the itunes site shuts down. I can play music all day, but it will not play a video anymore. This has happened in the last two weeks.
Can anyone help me with this problem. Every time I click a video to play it itunes tells me it is shutting down. I bought a new monitor last week and thought it might be a resolution problem so I hooked up the old monitor and it still told me the same thing. Not sure what the problem is, can anyone help me PLEASE.
Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows
Similar Messages
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Everytime I open iTunes to play music, NOT to access the iTunes Store, I get the password sign in box for the iTunes Store. If I click cansel the box pops up a second time.
When I try to sign in to the iTunes Store it does not except the password and pops up the sign in box afain,and again endlessly.
This started happening about two weeks ago.if itunes will not run, you probably have mangled windows badly
one feature of windows 8 is the refresh that saves libraries,
because you are using windows 7, you will need to backup all files to another storage device -
I get a little way into the film (just 4 minutes this time!) and it stops playing or downloading. The remaining download time changes continually and will say anything from 6 minutes to 11 hours! My laptop shouldn't be the problem as it is under a year old and I haven't experierienced any other running problems with it... I hope I will not be charged for the film !!
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
<Edited By Host>
Try deleting the entries from the Movies part of your library (i.e. where you are trying to play them) and see if you get the cloud symbol next to them for re-downloading in the Purchased link
As your screenshot shows your account id I've asked the hosts to remove it -
itunes locks up my computer every time I try to start it. This has happened with the last few updates so I have not used it.
Hello oldsurfer250,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning iTunes for Windows issues:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717http://support.apple.com/kb/ts1717
If iTunes for Windows Vista or Windows 7 won't open, stops responding, or unexpectedly quits, try using the steps below. You may want to print this document before following these steps.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
I bought two audio books on iTunes but they will not play. My old books play without issue but the new ones do not.
Did you copy your actual iTunes content from your computer before reinstalling iTunes, or did you just copy your iTunes library which only contains the pointers to your songs / books locations ?
You might, depending upon your country and if they are still in your country's store, be able to redownload your music purchases and your ibooks via the Purchased link under Quick Links on the right-hand side of the iTunes store homepage - you will need to delete the entries from your library (where you are getting the 'unable to locate' messages) before they will potentially show with the cloud icon against them in Purchased for redownloading.
Or copy them from your backup of your downloads/library and add them to your iTunes library via File > Add To Library -
Iam new to iTunes. I have donwloaded the player onto my PC. Ihave bought a documentary from the iTunes store, but it will not play. The timer runs, but the screen is black and there is no sound. Any suggestions as to how I can get it to work?
Hi there Graham!
I have a couple of articles that can help you troubleshoot this issue. First, if you are downloading HD content, you will need to know the system requirements for HD playback, which can be found here:
iTunes: Purchasing and viewing HD videos
http://support.apple.com/kb/ht3209
Next, you will want to check your video playback settings on your Windows machine. The steps for that can be found right here:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718
Hope that helps. Thanks for using the Apple Support Communities!
Cheers,
Braden -
I can see the itunes library on apple tv but songs will not play
I can see the itunes library on apple tv but songs will not play, this happens after 2 songs play
Finally achieved my fix by changing channels on my Billlion router to 11, and not letting the ATV sleep. Give it a try, I spent a good four frustrating weeks until I did this.
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Can I get Quick time video on iPad 2? Specifically, when I receive an email with quicktime on it, it will not play on the iPad.
Hello. I have AV player hd. When I touch and hold the Quicktime icon that is in a received mail message, a prompt comes up "Open in AVPlayerHD". I click on that and a black screen opens up with the following on it:
1--A red line at the top with a short white slider button on the right hand side. There is a time listed at each end of the red line that says 00:00
2--On the left hand side of the screen, near the middle, there are 4 icons, a colored 'x', a dialogue icon, a circular arrow and an 'i' in a circle.
3--On the right hand side there is a + and a - sign with '1.00x' in the middle of the two.
4--At the bottom of the black screen is a play icon plus forward and fast forward icons.
When I press the play icon it changes to a stop icon.
So, even though I have AV player I cannot play this Quicktime slideshow.
Any help would be appreciated. Thanks. -
Purchased and downloaded a movie. To watch the movie you must "authorize" the pc. I enter apple id /passwd. I receive a message stating "this pc is alreay authorized", but it will not play the movie. black screen. I hit play nothing happens. Help ?
I'm having the same stupid problem!
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I just completed a keynote presentation but it will not "Play". I can see the slides are in place, but all that comes to the screen when I hit the play arrow is the last, blank, slide. HELP!
At the risk of stating the obvious, is your first slide highlighted before you hit play? You mentioned the last blank slide shows up which could mean you have that last slide highlighted. If the last slide is highlighted and you hit play then that is the slide that will show up and if it's your last slide that is all you will see.
Make sense? -
I downloaded an album from i tunes, but it will not play back correctly,
it starts a track and then stops randomly and jumps to the next track
and then does the same thing ad ainfinitum! What to do??Other people have been having similar problems with songs over the last few days, I assume that there has been a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link. -
I have a song that shows in the playlist but suddenly will not play. Itunes thinks that last time it was played was the time it "shorted" out and did not play. How do I get it back? Thanks.
Try deleting the entries from the Movies part of your library (i.e. where you are trying to play them) and see if you get the cloud symbol next to them for re-downloading in the Purchased link
As your screenshot shows your account id I've asked the hosts to remove it -
I purchased a movie on iTunes, but it will not play on my Apple TV1. It says the Apple TV is not authorized to play this content.
Annoying isn't it.
This seems to have started at the end of October and may be some kind of 'authorisation expiry' on the original unit that needs updating.
Solution include:
Purchase something on the AppleTV1 itself with DRM (a free TV Show episode might be an idea if yiou can find one).
Remove the connection to itunes by removing the iTunes library from AppleTV's Computers>Settings menu, then add it back again.
Remember this will wipe synced content from the AppleTV if AppleTV1 is syncing (My Movies/TV Shows etc) as opposed to streaming (My Shared Movies etc) from that itunes library. In theory direct purchases on AppleTV that have never transferred to itunes might survive the 'wipe for a clean slate for a new sync' process that happens when you remove a sync library but don't risk it and right click on the AppleTV Device in itunes, choose Transfer Purchases if there are any prior to resetting the AppleTV Computers entry and readding the library. If AppleTV is streaming only it's very quick to remove the libarry and re-add it as there's nothing to sync when you re-establish the connection - it works I've done it. Purchasing a protected music video on my other AppleTV1 which was synced also worked.
Good luck
AC -
I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??
Assuming you bought the song at the iTunes Store, you can go here
http://www.apple.com/support/itunes/
and follow one of the "paths" to get what you need or to an Apple customer support employee. One path is to click Contact Support at the bottom of the list of choices, and use the Express Lane.
The iTunes app also has a way to report a problem with a purchase. Select iTunes Store in the sidebar (of the iTunes window). Toward the upper right corner, click on your Apple ID. This gets you to your Account Information screen. Find Purchase History and click See All. On that screen, you can select a specific purchase with that problem, and Report a Problem.
If you want to try to figure out WHY that song does not play on your iPod shuffle, please post back...
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