TS2776 Everything has disappeared from my iTunes account.

I just started iTunes again after it stopped updating my apps yesterday. Now, there is nothing in my library other than one app, one movie and one song. Everything else has disappeared. Any idea as to what happened and what I should do? I should mention that I did not recently make any changes to iTunes. I was on a very slow internet connection and I stopped it in the process of updating the apps because it was really slow.

Hi miller2x,
One possible cause of an empty library is this:
iTunes creates an empty library file in Windows
http://support.apple.com/kb/TS2715
Here's some information on finding the missing media:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Lastly, this article has information on recreating your library and playlists:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/ht1451
Take care,
- Ari

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£37 has disappeared from my iTunes account. But no apps or music or tv/movies have been bought. Has it been hacked and can you help please?

£37 has disappeared from my iTunes account. But no apps or music or tv/movies have been bought. Has it been hacked and can you help please?

Report it to Apple:
How to report an issue with your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
Change the password on your account.

My music, apps, movies everything has disappeared from my itunes library!

why have all my music, apps, movies, EVERYTHING but a few files all of a sudden disappeared from my itunes library, and how do I get it back?! I "checked for possible downloads" and it said all my material had been downloaded already.

Hi miller2x,
One possible cause of an empty library is this:
iTunes creates an empty library file in Windows
http://support.apple.com/kb/TS2715
Here's some information on finding the missing media:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Lastly, this article has information on recreating your library and playlists:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/ht1451
Take care,
- Ari

Everything has disappeared from my iTunes...

The problem listed above, is one of many
Been having, what looks to be, a common problem with my iPhone 4 - I suddenly keep getting a warning message telling me that I'm running out of storage on the phone and I should go to settings to change my storage options and whatnot. After the first time I got this message, I deleted all my text messages and photos, but CONTINUED to get this warning message about every ten minutes. I connected my phone to my PC to check the amount of free space, and sure enough I had bags of it, about 30-40% free space
After I had deleted all of my text messages, my phone would then not let me open my text message centre at all. I could not recieve any of the texts being sent to me, and I could not write any. I would get a notification and a glimps of the first line of a text, and then couldn't open my texts to actually read the messages.
After this, other things started playing up. All of my apps started crashing, most of the them wouldn't load at all. (Yes I was clearing all my background apps etc. I'm not an Apple n00b ) Then, in between apps crashing, the icons for random apps would go dark for a few minutes and would have "cleaning..." written underneath them instead of the app name. It did it this with all of them, and was doing it with at least one constantly, in no particular order. Even apps that I hadn't used for days, or that had been updated recently.
I had a bit of a tantrum last night, as I tried to call someone (as I couldn't send them a text, as I normally would have done in this instance) and ended up getting their answer machine - I COULDN'T HANG UP. I had to switch my phone off to end the call. I could open my calculator and my photos, but not my phone keypad or contacts?! My little brother now has a minute and a half of me swearing progressively louder and heartier at my iPhone to listen to whenever he checks his messages.
This was when I decided to restore my iPhone. I double checked when my last manual backup was to make sure all my Apps etc would be ok, it had been backed up a few days prior to the first sign of the problem - all systems go!
I restored my iPhone, everything looked good, I restored backup - it seemed to be working, it even remembered my wifi password! I checked my photos, back in my camera roll (even though I had deleted them the day before to try and free up some space, but whatever, that was a good sign) I checked my mail centre, all my email accounts were there with all my mail in them, I tried to open my text messages - HUZZAH IT WORKED! All my texts were there, except for the ones that people had been trying to send me while my phone was broken. Oh well.
Now... where are the rest of my apps?
I scolled through my 3 iPhone 'pages,' everything had gone Facebook, Instagram, the whole shebang. I took another look at iTunes on my pc while it was still connected - went to Apps... nothing there.
Oh crap, never mind, I'll just go to the app store and install them all again, most of them were free apps anyway...
But what about my music? Now my iTunes library (on my PC) only contains music, TV shows and films that I have bought directly from iTunes. It doesn't have any of the music from ripped CDs, or that were already on my PC prior to me getting an iTunes account.
That's no big deal, I can add them all manually - time consuming, but at least I can clear out old albums I don't want anymore.
But now my main concern is that everything that IS in my library, is stored in the iCloud, and not actually on my iTunes on my PC. So I can't play any of my music. There is a column I've never noticed before with the iCloud symbol, if I hover over the symbol after each track it tells me to 'download from the iCloud' BUT WHEN I CLICK IT NOTHING HAPPENS!!!
This is basically the final straw, I'm on the verge of smashing up some very expensive items and screaming myself hoarse. Please help?
I'm going to make an appointment with the Apple Store to go and get my little 'storage' problem looked at, as that's still going on (EVEN THOUGH MY IPHONE IS LITERALLY EMPTY BECAUSE I HAVE NO MUSIC IN MY ITUNES LIBRARY TO PUT ON THE **** THING.)
Bah!!
If you have experienced anything similar, I;d love to hear about it.
Sofi x

Hi miller2x,
One possible cause of an empty library is this:
iTunes creates an empty library file in Windows
http://support.apple.com/kb/TS2715
Here's some information on finding the missing media:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Lastly, this article has information on recreating your library and playlists:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/ht1451
Take care,
- Ari

Can I upload music from iPod to iTunes? My music has disappeared from my iTunes account, but still have it on iPod.

Music on my iTunes account has disappeared, but still have it on my older iPod; want to upload it to iTunes, but when I hook up to computer, iTunes wants to overwrite the iPod. I fear I'll lose it all. Any help?

Hey blite923,
Thanks for the question. If these are purchased songs, you can transfer purchases from your iPod to your computer without syncing:
Re-download or transfer your iTunes Store purchases from an iPhone, iPad or iPod to a computer - Apple Support
http://support.apple.com/en-us/HT1848
Transfer your purchases to your computer
Before you transfer your purchases, make sure that your computer is authorized with the same Apple ID account you used to make the purchases. Learn how to authorize your computer using iTunes.
If you bought the iTunes Store content on your device using multiple Apple ID accounts, you'll need to authorize the computer for each one.
To transfer purchases from your device to a computer:
Connect your device to the computer. Wait for its icon to appear in iTunes.
Go to File > Devices. If you're using iTunes for Windows and can't see the menu bar, learn how to turn on iTunes menus in Windows.
Choose Transfer Purchases from [device name].
This feature works only for content bought from the iTunes Store. Any items that you imported from audio CDs or received from other sources won't copy from your device to the iTunes library. However, all podcasts from your device's Podcasts app and copies of all PDFs and books from your device's iBooks app will transfer to the computer. Learn how to transfer media to your iTunes library.
Thanks,
Matt M.

Hi, my money has disapeared from my itunes account without me purchasing anything, would you be able to give me a breakdown please

Hi my money has disappeared from my itunes account would you be able to give me a breakdown please

Hi,
This is a User to User Forum...
See this Link for Contacting the iTunes Store:
http://www.apple.com/support/itunes/

Video purchase has disappeared from my iTunes library and from the store.

I have recently discovered that a video which I had purchased from the iTunes store about 2 years ago (Leonard Cohen's "Closing Time") has disappeared from my iTunes library. I did not delete it, and I have not had any computer issues which required backup. The purchase is still listed in my iTunes account, but other than that it is as if the whole download never happened. It appears that the store no longer sells the video, and when I "reported" the problem on the account page it was if I was talking to myself ! To keep things simple I took the position that I wanted to repurchase the video, but the Apple representative offered me a credit. When I refused that as a solution, saying I wanted him to tell me how I could repurchase the specific video, one which I owned, he backed off and ultimately said that he was going to submit the matter for investigation, and that I should get back in touch with Apple after a few weeks. (This has brought all my conspiracy thinking tendencies to the surface !) Has anyone else had a similiar experience with a purchased item disappearing for no apparent reason ?

Today i went to add a bunch of movies to my wife's iPad. I realized she had not seen The Book of Eli so i went to add it but it was missing. Same story as above. I have not moved the file, or deleted it. It is just missing from my USB HDD where all my movies are. iTunes store no longer sales the movie.
I can see them stop selling movies... but how did it just get removed from my USB HDD????

HT203167 All my music has disappeared from my iTunes, what do I do?

I don't know why but somehow all my music has disappeared from my iTunes. I store all my music files on external hard drives.
I don't know what to do to get it all back onto iTunes (other than individually adding each song)

If you are lucky you may be able to recreate your library using the method here:
http://docs.info.apple.com/article.html?artnum=93313
If that doesn't work you can just add your iTunes Music folder using "Add Folder to Library", that gets your music back in the library but loses playlists and ratings etc.
Becuase this is rather a common problem, it is a good idea to make backups of you Library file from time to time:
Backup the iTunes Library Files
The library files are in:
My Documents\My Music\iTunes
Close iTunes and wait about 30 seconds.
Copy iTunes Library.itl and iTunes Music Library.xml somewhere else e.g. into the Previous iTunes Libraries folder.
To restore, with iTunes closed drag the current itl and xml file from the iTunes folder to the desktop, then copy the backup iTunes Library.itl into the iTunes folder. The xml file isn’t necessary but can come in handy if the library needs to be recreated and the itl file is causing problems.

The buy icon has disappeared from my itunes store. How can I purchase songs??

The buy icon has disappeared from my itunes store...how can I purchase songs??

The Youtube app was removed by Apple in iOS6. You can use either the iPhone app from Youtube (free in the app store, but you've got to set it at 2x), or go to www.youtube.com in a Safari web browser. You can also add the web page to your Home Screen using the share feature. It will then operate just like an app.

My entire iTunes library has disappeared from my Itunes (except for 5 songs i purchased yesterday from iStore. Had about 300 songs!! Anyone know how this cd happen? Have Windows Vista. Computer did recent Windows update. Also recently renewed Trend.

My entire Library of songs (over 300) has suddenly disappeared from my iTunes. Only songs there are 5 I just purchased from iStore yesterday. Has never happened before. Windows recently installed some updates. I also recently renewed my Trend anti-virus. I have no idea where the Library went. Have done a Search of computer and checked Recycle bin....the songs are gone. WHAT happened????? Can I get them back from Apple somehow? Can I restore them from my Ipod? (I am afraid to plug in the iPod because if it Syncs, am afraid it will also dump all my songs. What can I do????

a) See: How to rename your iPod.
b & c) If you can still the view hidden files, see this Music from iPod to computer.
"I see LOTS of files - but they all have funky names like XYZAV.mp3"
That's normal. When those files are back in iTunes they'll have the correct names.
Once the files are back to your computer (and only then), you should restore your iPod. It would appear that the hard drive has become corrupt and unreadable.

All my mail has disappeared from my outlook account after a software update

I just downloaded iDisplay and updated my software and now all my emails and email account has disappeared from Outlook. I had been using it prior to undertaking these actions. Any ideas?

Your Outlook mail is stored in a folder inside your Documents folder - "Microsoft User Data." Make sure that this folder is intact.
The next time you start Outlook, hold down the option key to rebuild your identity. Your emails should remain intact.
Clinton

HT1451 all of my music has disappeared from my itunes library, where has it gone ?

All of my music has gone from my itunes library. Can anyone please tell me where it may have gone to ? Thanx

See this post.
tt2

All my music has disappeared from my itunes library!! HELP ME!!!!!

Ok, I was listening to music from itunes last night. I turn on itunes this morning and all the music that was there the night before has disappeared! I checked my "My Music" folder and all of my music placed after the "iTunes" folder has disappeared. This is extremely unusual and I dont understand it! Please HELP!!!
Packard Bell Windows XP

It could be anything. First scan with your antivirus program, and scan for malware using your adware/spyware program or Ewido http://www.ewido.net/en/download/
Also it could be your antivirus/security suite blocking iTUnes from writting to the folders it needs.

Need help determining why my podcast has disappeared from the iTunes store.

For a while, the last ten episodes or so were missing, but now the entire show is gone. The feed url is: www.warrenandbradley.com/feed/podcast
The feed seems to be perfectly valid and work just fine. I can't think of anything I've changed, and have been submitting new episodes very regularly. Is there any way to determine why it's disappeared from iTunes?
Any help would be greatly appreciated.

bradavic wrote:
If I am forced to submit it again, would this mean that I'd lose all my subscribers?
So far you haven't lost any subscribers because your feed is still there - they read it directly and the Store is not involved. It's just that without the Store you aren't likely to get any new ones.
If you can manage to resubmit it by changing the title but not the feed URL then it won't affect subscribers. However sometimes you need to change both (and it can help to change the contents of the 'link' tag) and of course if you change the URL your subscribers will lose contact with you.
You can get round this by adding the 'itunes:new-feed-url' tag to the existing feed, redirecting to the new feed - this will seamlessly move subscribers to the new feed (provided of course that you have access to the feed to edit it). The details are given here:
http://www.wilmut.webspace.virginmedia.com/notes/podcast.html#move
(It refers to moving the Store to the new feed; of course this isn't relevant here, but it applies equally to subscribers.)

Inexplicably, some of my music has disappeared from my itunes library.

The second half of a soundtrack is there, but the first half is missing. I haven't added anything new recently (other than updating itunes), just noticed when I went to play the soundtrack tonight. The whole album is still in my music file on the harddrive, but doesn't show up in itunes. Any ideas about what happened, and how I get the full album back into itunes (other than simply re-burning the CD?). Not sure if any other content is missing; I haven't gone looking, yet.

Hi, Junette.
Thank you for visiting Apple Support Communities.
I understand you are missing some media from your iTunes library upon upgrading. Here is an article that I would recommend going through for this issue. This article also includes the library file location.
If you don't see your content after updating iTunes
If the missing iTunes music was purchased via the iTunes Store, try downloading your past purchases via the steps in the article below.
Download past purchases from iTunes in the Cloud
-Jason H.

TS2776 Everything has disappeared from my iTunes account.

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