TS2972 Apple TV Streaming Troubles

Hi all,
If anyone can help me it would be much appreciated.
I have owned a first generation Apple TV for a few years and it mostly worked fine. It would have the odd drop out now and again but I always put it down to the internet casing problems. In the last year it has been completely rubbish, it never shows up in my itunes when it should, and it would regularly drop out during and in between shows. In the end it was a fight everytime I wanted to use and I figered it was getting old and I should upgrade. I got a new apple tv 3 weeks ago. I was really happy with it and it was streaming perfectly from my imac. After a few days it started not wanting to strean two things in a row. I watch one show from my itunes and it works just fine, when that show ends I try to watch either the next episode in a series or something completely different and it just comes up with the loading symbol but never plays the show. The only way I can fix this is to quit out of itunes and open it up again, then it works fine great (For one show!)
Thanks in advance

Looks like Apple has recognised there's a problem with the ATV3's WiFi and is replacing certain units - for details, see http://9to5mac.com/2013/04/15/apple-says-small-number-of-apple-tvs-have-wifi-iss ues-opens-replacement-program/. Contrary to what it says there, the key positions in the serial number are the 4 and 5 characters rather than the third and fourth.

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Apple TV Streaming Troubles

Thanks for the reply Winston. I've created a new thread here to the original question: my AVT only streams music from my iTunes. All other items (like movies, TV shows, pictures) can only be seen in the ATV if they are synced. I have a primary library with custom syncing.
Thank.s

So music will sync and stream, everything else will only sync.
Not sure then as there aren't really any settings that I know of that could cause this.
All content is appropriately checked I assume, See This
I assume you don't have the option to show only synced content checked.
Is your music stored in a different location to other content on your mac/pc.

AirPlay and 2 apple tvs (streaming only to one at a time) - possible?

Very brief question.
I am thinking of getting two Apple TVs - one for the liing room and one for the bedroom, with a view to streaming any films etc i have on my iMac to the device.
I've googled and can't find any reference to whether 2 apple tvs is possible - i.e. does the iMac show 2 devices and i can choose which to stream to?
I'm aware that i can't stream to both devices at the same time.
So in short, am i able to setup 2 apple tvs and decide which to stream my movies to?
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It's more or less been said already, but when you don't already have an Apple tv, streaming terminology can be a little difficult to grasp.
There are two ways to stream content to the Apple tv. You can initiate the stream from the iMac or from the Apple tv.
If you choose to initiate the stream from the iMac (Airplay) you can only stream one item at a time.
If you initiate from the Apple tv you can simultaneously stream different (or indeed the same content) at the same time to different Apple tvs.

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Hi there chefkaiser,
You may find the troubleshooting steps in the article below helpful.
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/ts5209
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Why can't Apple TV stream movies like the iTunes store can?

I'm in the UK with an Apple TV 2nd Gen. 9Mb/s broadband speed checked and have conclusively failed to rent one single movie since I bought this a year ago. Every time I log in, select the film, purchase it, hit play and all I get is "connection error please try later" Playing movie trailers and everything else is fine. Surely the point of renting a movie online is so you can watch it straight away. Lovefilm works just fine via my PS3.
The other day I tried again on Apple TV with the same error so figured I'd try and rent the movie direct from iTunes Store on my laptop, hey presto, 2 mins later I'm watching my film via my Macbook Pro hooked up to my TV.
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Welcome to the Apple Community.
Intermittent problems
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.
Consistent Problems
A frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is the service being blocked on the network. Make sure your network isn't hidden, has a unique name, that MAC address authentication is disabled, security is set to use WPA 2 Personal and that there is only one router/device acting as a DHCP server and providing NAT services.
Make sure your router/computer allows access over the following ports
Port
Type
Protocol
Used By
80
TCP
HTTP
AirPlay
443
TCP
HTTPS
AirPlay
554
TCP/UDP
RTSP
AirPlay
3689
TCP
DAAP
iTunes/AirPlay
5297
TCP
Bonjour
5289
TCP/UDP
Bonjour
5353
TCP/UDP
MDNS
Bonjour/AirPlay
49159
UDP
MDNS (Win)
Bonjour/AirPlay
49163
UDP
MDNS (Win)
Bonjour/AirPlay
Refer to your router manual/manufacturer for any settings that are specific to that model.
Another frequent cause of consistent failure to enable AirPlay or HomeSharing at all, is security software, in many cases configuring it correctly, disabling it or even uninstalling it can help, but in some cases the security software can cause problems that simply reconfiguring, disabling or uninstalling cannot reverse.
If you are consistently unable to activate AirPlay, have tried all the steps in this article and have security software installed on your system, you might benefit from contacting its provider or participating in any online forums they run to discuss the matter with them.

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Hi Pan_Kun,
Welcome to the Support Communities! The articles below will provide some basic troubleshooting steps for streaming or playback issues with the Apple TV. Click on the links for full details. I've included some highlights below for you:
Apple TV: Troubleshooting third-party content providers - Apple Support
If you have playback issues with a content provider's services
In most cases, you can isolate playback issues to your home network, your broadband connection, or a possible outage with a content provider. To see if your issue is affecting multiple services or a specific content provider, try another service. For example, play a movie trailer from the main menu.
If the issue is affecting multiple services on your Apple TV, see how to troubleshoot playback performance.
If the issue is affecting a single content provider on your Apple TV, restart your Apple TV by going to Settings > General > Restart.
Apple TV (2nd and 3rd generation): Troubleshooting playback performance - Apple Support
Update your Apple TV software
It's always a good idea to update your software. Software updates can include feature changes and fixes that might enhance your viewing experience.
If you still experience slow playback when you view movies and TV shows, connect your Apple TV to your local network via a wired (Ethernet) connection. If the performance improves noticeably, then consider updating or troubleshooting your Wi-Fi base station or router.
I hope this information helps ....
- Judy

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Greets René

I will copy and paste what I find out, hope it helps you.
I have an Airport Extreme, but it works with other routers as well. Find out what communication standard your router supports. DLNA or SMB.
The Airport Extreme I use does not support the DLNA standards which most external drives like LaCie Fule or DW My Cloud use. I found out it supports the SMB standard though. So a quick search on the App Store with SMB as the keyword showed up a few file managment apps and the first I tried worked!
It's called FileExplorer Free and can access files on your external drive attached to your Airport Extreme. There were more hits but since the first app I found worked I didn't bother to check out the other apps.
I tried FileExplorer with songs first and it worked. You can listen to your songs with your iPhone or iPad or Airplay them to your Airport Express and listen to them at your home audio system. I couldn't hear any loss of quality.
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FileExplorer works with other types of files like photos or documenst too. Oh and as a bonus: The FileExplorer app can also access your library from the DropBox or Google Drive. Works with NAS drives as well. Looks like you need the paid version though for those extras.
In case your router supports DLNA search for a DLNA app like 8player.
So finally I can move my big movie collection to my external drive and still watch it without the need for the Mac or iTunes to run. Hope this helps you too.

Apple tv streaming stutter

Just wondering if anyone has had a problem with there apple TV streaming performance after updating to Yosemite from Maverick. Now have a audio visual stutter problem when streaming to the apple tv from my iMac.
Cheers

Hi Pan_Kun,
Welcome to the Support Communities! The articles below will provide some basic troubleshooting steps for streaming or playback issues with the Apple TV. Click on the links for full details. I've included some highlights below for you:
Apple TV: Troubleshooting third-party content providers - Apple Support
If you have playback issues with a content provider's services
In most cases, you can isolate playback issues to your home network, your broadband connection, or a possible outage with a content provider. To see if your issue is affecting multiple services or a specific content provider, try another service. For example, play a movie trailer from the main menu.
If the issue is affecting multiple services on your Apple TV, see how to troubleshoot playback performance.
If the issue is affecting a single content provider on your Apple TV, restart your Apple TV by going to Settings > General > Restart.
Apple TV (2nd and 3rd generation): Troubleshooting playback performance - Apple Support
Update your Apple TV software
It's always a good idea to update your software. Software updates can include feature changes and fixes that might enhance your viewing experience.
If you still experience slow playback when you view movies and TV shows, connect your Apple TV to your local network via a wired (Ethernet) connection. If the performance improves noticeably, then consider updating or troubleshooting your Wi-Fi base station or router.
I hope this information helps ....
- Judy

Can apple tv stream movies from other websites ? besides hulu,netflix,

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Welcome to the Apple Community.
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TS2972 Apple TV video sharing

We have recently bought Apple TV. Both Macs in our house connect happily to the Apple TV over the WiFi/LAN, except that whereas the Apple TV streams all photos and videos from one Mac, it will not show videos from the other Mac, only photos. The videos are watchable on both Macs. Why? thanks.

We have only one Apple TV.. it streams from 2 Macs. Both Macs appear under the "computer" tab on the Apple TV, showing music, photos etc. But whereas when one Mac is selected, thumbnails for both stills and videos appear, and the videos will play, when the other Mac is selected, only thumbnails of still photos appear, no sign of the videos.

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Apple TV streaming problems. Since recent last update to AppleTV when I try to streams movie or tv show from iTunes sometimes it is fine sometimes it takes hours (Hd or Sd). No problem with netflix. Wifi is not super strong in location but this was not a problem at all before update. Any suggestions?
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ok.
this is not a solution to your problem, but you didn't need to do that just to remove it from appletv. you could have simply unticked the item in your library and that would have made it not available to appletv. you could also have amended your sync options. you don't need to delete something from your library just to remove it from appletv.
however back to your problem. it sounds like the appletv is not syncing the changes to your library. you should restart your appletv and see if that forces the change.

TS2972 Apple TV Streaming Troubles

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