TS2972 Home Sharing Issue

When using Home Sharing for the first time, we enabled Home Sharing, signed in with my appleID on 3 laptops on our home network. Computer 1 could see Computer 2 and 3 which both download in a few seconds and no problem sharing music. Computer # 2 and #3 could also see both other computers and share between each other (between 2 and 3). However, even though # 2 and #3 could see computer #1, it would not load computer # 1's library, it just keeps saying "downloading "X's" libary" but it never get there, just keeps chugging along. Library # 1 is not significantly larger then the other two. Anythoughts on what might be causing this? Computer #1 and #2 are both Windows 7 machines and #3 is Windows XP.
Right after I posted this, I figured it out. Under preferences and home sharing, the box wasn't checked to share my entire library. Works fine now. SInce it was acting like it was downloading I hadn't checked that.

Hi there,
You may want to review the process for importing media using Home Sharing in iTunes 11.
iTunes 11 for Mac: Use Home Sharing to import items from another iTunes library
http://support.apple.com/kb/PH12286
Hope that helps,
Griff W.

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TS2972 Home Sharing Issue - Help!

I can view the library in the left hand pane; however, when I select it will not load the music. It states "Loading "XXXXX Library" and then defaults to the music library. Can you please help!

Hi there,
You may want to review the process for importing media using Home Sharing in iTunes 11.
iTunes 11 for Mac: Use Home Sharing to import items from another iTunes library
http://support.apple.com/kb/PH12286
Hope that helps,
Griff W.

Apple TV Home Sharing Issue (SOLVED for me)

I had been having problems with Home Sharing while other functions (Netflix etc) worked fine. My setup is wireless using Time Capsule. My network was "open" (password not needed). I had tried everything from recycling my DSL modem and Time Capsule and turning Home Sharing off and on (on my computer and the Apple TV) without success.
My Time Capsule has the ability to connect at 5GHz or 2.4GHz. Additionally, my networks may or may not be password protected. I finally changed to a network that required a password and my Home Shareing issue ended. Since that network change everything works fine.

I was going crazy trying to play music from my Itunes library and watch slideshows of my photos as, once started, the application would quit within a minute of starting. I called Apple Support and tried everything they sughgested - restart, restore etc. Finally, I turned my router off and let it reset. When I turned it back on. everything worked. I could have saved a lot of aggravation had I been instructed to do so originally.

Potential Solution: Home Sharing issues with iTunes 10.6

TL;DR: On a hunch, I changed the power settings of the ATV to never sleep. Since then, I have not had any issues. Granted, it's only been a couple of days, but it seems to have done the trick.
Folks,
Wanted to share my experience with Home Sharing issues after upgrading to iTunes 10.6. These forums a rampant with reports of the issue, so I'll defer to the search field above if you don't know what I am talking about. In short: iTunes 10.6 seems to have busted Home Sharing.
For those who do, here's what I found:
For some reason, is saw a very large number of established sessions from my Apple TV (ATV) into port 3689 on my Mac. This is the port that ATV uses to query iTunes to see what's available via Home Sharing (e.g.: what movies, songs, pictures, etc are available for display on the ATV).
A sniffer cap and some observation of the power indicator on the ATV indicated that while it was sleeping, the ATV was querying iTunes. It would power on for a sec (wake on LAN, maybe?), issue some queries, then sleep.
When this happened, the TCP sessions created were never town down. As such, I would eventually see 200+ established sessions on port 3689. I don't know exactly how many it took to make this happen, but when I saw this, iTunes stopped accepting new connections.
Of course, bouncing iTunes would remedy the issue for a while, but it would return.
On a hunch, I changed the power settings of the ATV to never sleep. Since then, I have not had any issues. Granted, it's only been a couple of days, but it seems to have done the trick.
I would be interested to hear if it works for others.
Happy viewing,
Chris

Thanks for posting this.
I've been searching for an option of how to approach this problem.
I picked up the new AppleTV when it was released, but it has made iTunes fairly useless from a Home Sharing standpoint.
I also observed the massive number of TCP connections being opened against iTunes, but never closed.
As expected, I could manually kill a few of these connections, and then could connect again, even without closing iTunes.
I performed most of my testing with Windows 7, but while troubleshooting I had the same issue with iTunes on an old Mac Mini I had sitting around.
I will try your solution, which makes a lot of sense, but it would be nice if Apple fixed the real problem.
Thanks again.

Partial home sharing issue between 3 devices...

i have an old mac computer, an iPad and new macbook pro. I activated home sharing but only the music from my old computer is on the new one, so everything i bought on my iPad recently is not shared. How can I update a central library and access my ipad and old computer music so I can share all on each device?

Hi luneymoo,
If you are having issues setting up Home Sharing across all devices, you may find the following article helpful:
Apple Support: Troubleshooting Home Sharing
http://support.apple.com/kb/ts2972
In particular, you may want to verify that all of the content was purchased under the same Apple ID:
Apple Support: Recovering a forgotten iTunes Store account name
http://support.apple.com/kb/ht1920
Regards,
- Brenden

TS2972 Home Sharing with ATV stopped working after upgrade to iTunes 11

After upgrading to iTunes 11, my two PCs are no longer visible to Apple TV or the iOS Remote App. I went through all the steps in "Troubleshooting Home Sharing" http://support.apple.com/kb/TS2972 without success. In additions, I tried:
Turning Home Sharing off, then on again on both PCs
Re-created Firewall rules for iTunes
Ran a factory reset on Apple TV
Disabled iPV6 on the network adapter, based on a blogger's fix for an iTunes 10 problem
Some other observations:
Home Sharing was working with Apple TV an hour before I ran the updates for iTunes 11 and Apple TV.
The Apple TV and iOS Remote App are working together, so the network settings must be correct.
The PCs in question are running Window 8 Pro 64-bit and Windows 7 Pro 64-bit
The two PCs can see eachother's iTunes.
It seems likely this is an iTunes 11 issue, but upgrading ATV2 at the same time clouds the diagnostics.
I was just about to order two more Apple TVs, but now have second thoughts now that my ATV2 is just a doorstop.
Any suggestions?

You are not alone with issues related to the e1000e (but all they concluded was that reloading the module makes it work again):
https://bbs.archlinux.org/viewtopic.php?id=145564
It seems like this is more your issue:
http://permalink.gmane.org/gmane.linux. … devel/8932
But if none of those boot flags work for you, then there's not much you can do, and you'll have to write a script to reload the module each time after initial boot finishes I guess until the module gets fixed.
Also, power management of the PCIe interface causes the e1000e to shut off after a while as well (lots of people on CentOS noticing this):
http://serverfault.com/questions/226319 … ie-aspm-do
So you can use that boot parameter to stop that from happening, if that becomes an issue for you as well.

Home Sharing issues since iTunes 11.0.5, unable to play movie/tv content it just hangs on the spinning sprocket

Every since my upgrade to iTunes 11.0.5, I have had problems with my AppleTV homesharing with iTunes. The media, (Movies, TV Shows, etc) hangs on that spinning sprocket/gear wheel or show's the first frame of the movie and never loads or plays. I have to continually restart the AppleTV or iTunes, sometimes even restarting my iMac or the Network Router.
Does anyone have a work around or solution to this issues, it is making me mental having to restart after each screening.
Thanks....

Hey Phyxius38,
Great troubleshooting so far! While you may have attempted some of these steps already, I wished to provide you with this article just in case:
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Thanks,
Matt M.

Apple TV/Home Sharing issue

I was having some remote and keyboard issues so I reset my AppleTV to it's original settings and updated it. Good news is my remote and keyboard are now working fine. Bad news is, none of my Home Sharing is working. My Apple TV and iTunes have Home Sharing turned on with the proper AppleID. When I select "Computers" from the main menu of AppleTV I should be able to see my iTunes library. Instead I get "To access your iTunes library on AppleTV, turn on Home Sharing in iTunes..."
My AppleTV has the latest software update, my AirPort is working fine, and I'm running the latest version of iTunes on Mac OS X. I've gone through all of the trouble shooting tips and I'm stumped.
Help!

Hi JimmyNorth,
If you are having issues Home Sharing to your Apple TV, you may find the troubleshooting steps outlined in the following article helpful (apologies if you have already seen it):
Apple Support: Troubleshooting Home Sharing
http://support.apple.com/kb/ts2972
Regards,
- Brenden

TS2972 Home sharing is enabled but can not see shared libraries on any devices

I don't see my shared libraries on authorized computers, iphone, nor Apple TV.
Ran netstat -an
and see the listener for TCP tcp port 3689
Also see an entry for udp port 5353.
I can open a connection to the tcp port 3689 via a java api program and telnet.
I also used TS2972 to help with thiss
the only thing I did not do is reset the router but since I can open the ports I don't beleieve it is a router issue
All devices ere connected to the same router
All devices are using the same apple id
Need this to work to get the most out of the iphone and apple tv
any ideas are appreciated

I have set the apple ID in the Home sharing setting on windows. Also set it on the iPhone and Apple TV and also shared another library on another windows iTunes application. I don't see any shared libraries on any device. Both the pcs only show the local libray.

TS2972 Home Sharing will not work on my new iPad Mini

I have an iPad mini set up with home sharing on my iMac. When I try to search my home sharing library on the iPad mini, the music app immediately crashes. Also, it will not sort the music by artist or album, only by song or playlist. I have rebooted both of the devices multiple times and have verified that OS X, iTunes, and iOS are all up to date. Anyone else having this kind of problem with the new minis?

Figured out my problem sharing my music library on a new iPad Mini (I think). Two issues: (1) I have two Apple IDs, the result of doing one years ago and forgetting about it when I set up another; Apple doesn't seem to be able to ever merge or otherwise fix this problem, despite the best efforts of smart folks at the Genius Bar plus of course I'm forced to have 3rd ID as my iCloud username, but never mind....). I was logged in as one Apple ID and my music library is under the other. Went to "Music" under settings, signed out under "Home Sharing" on that page, signed in again as the other Apple ID. (2) Realized then that it was trying to share music from something called my iPad library instead of the library under my name, which is where my music is. When I fixed these two things, it all shared nicely. Whew!

I am having major Home Sharing issues (disrupting WiFi)

Have done a lot of research on the particular issues Im having and can only find discussions on problems slightly tangential to mine.
Beginning about a week ago whenever I would use home sharing on my iPad or iPhone (streaming through my Mac Pro desktop an an Airport Extreme) the file I would be playing would pause erratically and then start up again. It would get really bad if I listened to one of the larger files (I download radio show podcasts) and try to jump to the middle of the program - every time the file would just pause and not play and then jump to the next file on the playlist and just hang.
Furthermore, it totally screws up my WiFi....I would have to reset my extreme to get the signal to stop behaving erratically. I read through tons of posts and tried earlier versions of airport software, resetting my wifi settings, reste my router etc...but all to no avail.
Im a little surprised that Im the only one having this issue since it seems so basic....I turn on home sharing, start using it and bam -- all these wifi issues just start happening.
Anyone able to point me in the right direction for a solution? Because it is driving me crazy....

The3rdMan wrote:
Anyone able to point me in the right direction for a solution?
you could be suffering from wireless interference.
perhaps one of your neighbor's wireless networks is interfering with yours. download iStumbler and note the channels other networks in the vicinity are broadcasting on.
change the channel your network is using as far away as possible from those.

Home Sharing Issues iOS6

I'm having an issue it seems with Home Sharing on my iPhone 5 after recently upgrading to iOS6 v6.1.2. My network setup is as follows: I have a 1TB TimeCapsule which is my WiFi access point in addition to storing my iTunes library. My iMac is connected to the TC via Ethernet. Wirelessly I have two Windows-based laptops, ATV (2nd gen), an iPad2, a BlackBerry Torch, iPhone 4S and iPhone5. Until recently, all of my Apple devices were able to access my iTunes library over the WiFi using Home Sharing. As of now, only my ATV and iPad2 are able to. When I try to connect with the iPhones, I get an error stating "Cannot Connect to Media Library" about halfway through the connection attempt (little progress circle fills in halfway then stops). My version of iTunes is 11.0.2.
I have tried resetting everything on the entire network including my cable modem, the TimeCapsule (upgraded to latest firmware), even going so far as to do a restore on the iPhone 5 in an effort to get Home Sharing working again. Nothing I have tried has worked. I've siged out of Home Sharing on the iMac and all devices...rebooted...no change. The option to select my shared library is seen in the iPhone 5 but it just won't connect. This is extremely frustrating as I often have my iPhone streaming from my iTunes library while I'm in other areas of the house. For now I've resorted to using Pandora but would really like to have access to my music library.
Is anyone else having this or very similar issues? I see several posts about Home Sharing but most are older and don't seem specific to the iPhone 5 or iOS 6...regardless, the suggestions in any of those posts didn't solve the problem either.

I am having the same issue. Same hardware, same OS, same circle stopping halfway through. When I do get it to connect it doesn't last forever. I ran an experiment and found that the connection drops when I try to use my bluetooth speaker. If I am streaming from Pandora the connection is fine, no drop. But apparently it doesn't play nice with the shared library connection? Does bluetooth interfere with wifi?
<Edited by Host>

Home Sharing issues with iPhone 6 Plus

Hi guys,
I'm having problems with streaming music and video on my iPhone 6 plus from my Macbook Pro (mid 2010 model) using iTunes' Home Sharing . I am able to stream without any issues using my iPhone 4S and my Apple TV, however.
I am using iTunes version 12.0.1.26, iOS 8.1.2, and OSX 10.9.5.
Using my 6 plus, I am able to connect to my iTunes library, both music and video. Album art shows up for music but no cover art for the videos. So, all in all, I am able to see the contents of my library.
However, when I try to play songs, a couple things may happen. First, nothing plays for about 10 seconds; then a second or two of the song plays followed by silence again, appearing as if it's buffering. Second thing that may happen is that a second or two plays immediately followed by silence. If I press next to play the next song, what usually happens is that nothing plays, although the song title does appear.
As seen in this video, I don't have any issues with my WIFI connection or internet speed, as demonstrated using the iPhone 4S and Apple TV.
I have no clue as to why this is happening.
Hopefully someone could shed some light with this issue. Please feel free to comment. I'm open to and appreciate any suggestions while Apple tries to find a solution. Thanks.

UPDATE
So, after working with the guys at Apple, they we were to provide a solution. Now I have no problems using Home Sharing with my iPhone 6 Plus!!!
(I should add that I have the Linksys Advanced Dual-Band N Router (E2500))
The issue was fixed by giving one of the wi-fi channels a different name, thus splitting the channels into 2.4 GHz and 5 GHz. Then, I connected my iPhone to one channel (2.4 GHz) and my MacBook Pro to the other channel (5GHz). In this configuration, I have had no issues streaming my music and video.
It seems that the problem is some kind of interference between both devices when using the same channel (i.e., when both the 2.4 GHz and 5 GHz channel share the same name).

Itunes 12.0.1 home sharing issues

Hi,
Just wondering if anyone else was having problems with home sharing and iTunes 12.0.1?
My whole house pivots around home sharing, so this was a bit annoying when I couldn't get it to work after installing Yosemite and itunes 12.0.1. I have apple TV, iPhone 5 (iOS 8.1), iPhone 6 (iOS 8.2) and MacBook Air (OS X). First noticed this on my iphone 6 trying to play a song from the Mac and I couldn't see the library. I tried the iPhone 5, couldn't see it as well. But the apple TV I could see 2 libraries on my Mac (both the same name). Eventually after turning off and back on home sharing on the iPhones, nothing happened, I could use the remote app to change the TV. I could even see the Mac library on the phones but, it kept saying I couldn't get access to it.
I quit itunes. At this point I then lost the ability for Apple TV to gain access to my Mac's home sharing. Again 2 were being shown, and neither worked. iPhones still not working.
Then I did an AirPlay from the Mac to the TV and it sprung into life. TV works and both iPhones, I can see the shared folder in the More section in Music App, wasn't there before. Also can see the Shared folder in movies, which wasn't there before.
If there is a better way of getting this to work, it would be nice to know.
M

Hello, SeaArrowEnterprise.
Thank you for visiting Apple Support Communities.
I understand that iTunes does not recognized your iPod nano. Here is a troubleshooting article that I would go through when experiencing this issue.
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
Cheers,
Jason H.

TS2972 Home Sharing on Apple TV (2) drops out after about 2 minutes

Home Sharing on Apple TV (2) drops out after playing iTunes music and photos for about 3 minutes. iTunes says Home Sharing is on, but the only way to get it going again is to turn off Home Sharing and sign in again to Home Sharing when it will work for another 3 or 4 minutes maximum. This happens with both computers on the network. Have turned the firewall off but it makes no difference. Any suggestions please

Going to try a signal booster this all started with the TV upgrade. The only reason for the network booster is because iPhone 4 freezes in facebook once and a while. I am trying to solve this problem for my brother my system works with my airport and imac with no issues yet. All brand new.

TS2972 Home Sharing Issue

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