TS2972 itunes will not allow me to download a homeshare library - has connected and states it is downloading but then doesn't show the library?

Question

Have connected to homeshare, but Itunes will not let me see the homeshare library from another PC.  It is connected and when I click on ******homeshare library it says it is downloading it - but then doesn't????  Help!

Answer 1

Hello ariani,
Thank you for the details of the issue you are experiencing with Home Sharing in iTunes.  I recommend the following steps for the issue you described:
4. Check your network connection
Home Sharing requires a home network with an active Internet connection. All the devices you want to use with Home Sharing need to be connected to your home network.
In addition, verify that:
All your devices are connected to the same router, if you have multiple routers. Using multiple routers may prevent discovery between these devices.
Your devices are not using a Virtual Private Network (VPN), or that they are all on the same VPN. A VPN may isolate the device and cause connectivity disruptions.
If you have a router set up with a guest network, make sure all devices are either connected to the guest network and devices on the guest network are allowed to communicate with each other, or switch all devices to the primary network on your router.
If your computer is asleep or shutdown, or iTunes is closed, there's no access to the shared iTunes library. Wake up or start the computer and open iTunes to regain access to that library.
Your router needs to be up-to-date. If you are using an AirPort or Time Capsule, read this article to find out more about firmware updates. If you are using a router from another manufacturer, contact the manufacturer to inquire about available updates.
5. Check Firewall Settings
If you have a firewall enabled in your router or computer, make sure that the firewall is not blocking communication between your computers. Home Sharing uses TCP port 3689 and UDP port 5353 to communicate with shared iTunes libraries.In addition, Apple TV and Mac computers will use port 123 to set the time automatically. Incorrect date and time on either the computer or Apple TV can cause errors for Home Sharing and connections in general.If you are unsure whether your router has a firewall or the required ports open, test additional devices or another network to help isolate the issue. If the devices tested work on another home network, it is your router or network configuration.For Mac OS X, you don't have to edit the port addresses, but make sure the firewall in Apple () menu >System Preferences > Security > Firewall are not set to:
Block all incoming connections
Allow only essential services
If you use another security/firewall software on your computer or router, follow this article or contact the manufacturer or check the documentation on how to open TCP ports 123 and 3689 as well as UDP ports 123 and 5353.
6. Quit and reopen apps and iTunes
If connectivity issues persist, quit and reopen iTunes on your computer. Then, quit and reopen the apps on your iOS device.
7. Restart your network router
Restart your home network router using the method recommended in documentation from the manufacturer. This may include disconnecting the power cord for thirty seconds or more.
Note: During this period, Internet services such as a VoIP-based phone will not work, and any additional routers may need to be reset in sequence.
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Thank you for using Apple Support Communities.
Best,
Sheila M.