TS2972 my macbook pro wont turn off

After I have been using my macbook I find it wont turn off, any suggestions?

TreeClover,
exactly what is happening when you try to quit from Safari?

Similar Messages

  • Frozen macbook pro, wont turn off

    The screen is frozen blue, with the white and black spinning loading icon. I've tried shortcuts and the power button. But it won't turn off. I've disconnected the power and let it die, but when I plug it back in, it resumes the blue screen. HELP

    If pressing and holding the power button (for 5-10 seconds) does not work, then that means your system management controller (SMC) is in a hang of sorts. If your computer has a removable battery then unplug it from the wall and remove the battery to cut power to the system. Then perform a SMC reset on your system: http://support.apple.com/kb/ht3964

  • My one day old MacBook pro just turned off and it won't come back on either through mains or battery power

    My one day old MacBook pro just turned off and it won't come back on either through mains or battery power it's as if the unit is completely dead. Even with the mains plugged in there is no green or orange light to say its charging or full charged. The battery was fully charged anyway seconds before the screen went off.

    When you say no green or orange light are you refering to the little led on the magsafe connector?  That could mean either the charger/cable are bad or the circuitry in the MBP is faulty.  Since this is a brand new MBP best bet is to take it back to an Apple Retail store and have the genius bar staff take a look.  They can determine if it needs to be reparired or replaced.

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    MonicaDCC wrote:
    Hi i'm sorry but what is  SMC?
    System Management Controller
    The System Management Controller (SMC) is responsible for many  low-level functions on Intel-based Macs.  These functions include:
    Responding to presses of the power button
    Responding to display lid opening and closing on portable Macs
    Battery management
    Thermal management
    The SMS (Sudden Motion Sensor)
    Ambient light sensing
    Keyboard backlighting
    Status Indicator Light (SIL) management
    Battery status indicator lights
    Selecting an external (instead of internal) video source for  some iMac displays
    You didn't click the link to Apple's instructions and explanation, why?
    Here it is again, click, read, follow the links for your machine and the instructions how to perform or take your machine in for service.
    https://support.apple.com/kb/HT3964

  • I have a CC subscription and had it loaded on my Mac and my old MacBook pro.  I bought a new macbook pro and turned off CC on my old laptop but when I try to load it on the new one it keeps saying I already have it activated on two devices. Help!

    I have a CC subscription and had it loaded on my Mac and my old MacBook pro. I bought a new macbook pro and turned off CC on my old laptop but when I try to load it on the new one it keeps saying I already have it activated on two devices. Help!

    Contact support by web chat or phone to reset activations.
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  • Macbook Pro  suddenly turns off by itself while on the internet or Skype

    While on Skype or internet my MacBook Pro suddently turns off and has to be rebooted. This is while the computer is plugged in to external power source. Any suggestions?

    Any suggestions?
    To get the audience of MacBook Pro users, try posting in the appropriate MacBook Pro discussion area.

  • My macbook pro wont turn on and is making a bleeping noise

    my macbook pro wont turn on and is making a bleeping noise

    the following article addresses startup tones and beeps for the mac:
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    also try doing SMC reset:
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    Removing the:
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    your screen may be broken connect an external monitor. 

  • Macbook pro 17 turns off when switching to high performance mode

    Hi guys!
    My 2009 Macbook pro 17 turns off and goes dead when switching to "high performance" graphics in the energy saver controll panel.
    This happens also when the battery is 100% charged. i must reconnect powersupply to reboot.
    The battery is new, from june this year.

    Aardal87 wrote:
    I have just re installed the system. and the problem continues.
    I guess ur solution isnt worth trying on a fresh system install?
    It will not do any harm trying it but you are probably correct in these circumstances. 
    If the symptoms are consistent, then a savvy technician at an Apple store genius bar should be able to define the problem.
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  • Help!!! My Macbook Pro suddenly turns off

    Towards the end of my work day, my Macbook Pro suddenly shut off. I thought I had accidently pressed the power button or something, and so I turned it back on. However, 10 minutes later it randomly shut off again. The power was at about 80%. I connected the laptop to charge, and I was able to use it perfectly with no problem. After about an hour, I unplugged it and it continued to turn off again.
    I am currenly running Mac OS X Version 10.6.8. I have included the power status, to see if this might be of any help.
    CAN SOMEBODY PLEASE HELP ME?
    Thanks!
    Battery Information:
      Model Information:
      Serial Number:          9G94517T08VNC
      Manufacturer:          DP
      Device name:          bq20z451
      Pack Lot Code:          0000
      PCB Lot Code:          0000
      Firmware Version:          0003
      Hardware Revision:          0002
      Cell Revision:          0100
      Charge Information:
      Charge remaining (mAh):          3066
      Fully charged:          No
      Charging:          Yes
      Full charge capacity (mAh):          3490
      Health Information:
      Cycle count:          1321
      Condition:          Replace Soon
      Battery Installed:          Yes
      Amperage (mA):          659
      Voltage (mV):          12250
    System Power Settings:
      AC Power:
      System Sleep Timer (Minutes):          5
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          5
      Wake On AC Change:          No
      Wake On Clamshell Open:          Yes
      Wake On LAN:          Yes
      Current Power Source:          Yes
      Display Sleep Uses Dim:          Yes
      Battery Power:
      System Sleep Timer (Minutes):          5
      Disk Sleep Timer (Minutes):          10
      Display Sleep Timer (Minutes):          5
      Wake On AC Change:          No
      Wake On Clamshell Open:          Yes
      Display Sleep Uses Dim:          Yes
      Reduce Brightness:          Yes
    Hardware Configuration:
      UPS Installed:          No
    AC Charger Information:
      Connected:          Yes
      ID:          0x0100
      Wattage (W):          60
      Revision:          0x0000
      Family:          0x00ba
      Serial Number:          0x00ebec2e
      Charging:          Yes

    $129 pre taxes
    Battery Replacement > How much does battery replacement costs?
    http://www.apple.com/support/macbookpro/service/battery/

  • HT5781 My macbook Pro just turned off randomly when I tried putting in the charger for my phone and wont turn on. what do I do?

    So I was downloading albums for my phone on the macbook pro and I tried putting in the charger for my phone but i had it in reverse and when i tried putting it in it just completely turned off. When i connected it to the charger the light on the charger for the laptop would just flickr green and red lightly.

  • Macbook Pro - WiFi turns OFF and won't turn back ON

    Hello,
    this is my first time posting something on this forum; I will be as detailed as possible. I bought a Macbook Pro back in 2011 and It came with Lion OS. Last year I upgraded it to Mavericks and so far it has been a nice experience. However, in the past week I have experienced a very strange and irrating problem with my macbook. While doing work all of the sudden the WiFi would turn off and lose all connection to the web. I attempted to turn it back ON by clicking on the wifi signal icon but something weird occured, it was still 'ON' according to my mac and the only option available was to actually turn it OFF, so i clicked on it and the icon would go empty with no curvy lines (i attached a picture). Then i clicked again on the icon to turn it back on, however, as was doomed to remain in this state cause no matter what I tried.. the wifi will remain off even after clicking on the 'turn wifi on' option multiple times. I tried going to the assist me option under network preferences and I obtained multiple results with no fix. I tried sending my mac to sleep though at first seemed to fix the problem.. the wifi inmediately went back to being off and wont catch a signal. The only thing that fixes this is a fresh restart which is annoying and unacceptable...this is really annoying and I need a solution asap because this problem is become very frequent (once every 2 hours)... any help will be appreciated it.
    I attached 2 pictures and the console log when this happened.
    1. A picture of my assist me window before i sent it to sleep, shows the WiFi on the left with the 'Failed' (which confuses me). it also shows the wifi icon empty ( like it was off) but the computer shows as if it was on and would ask you to turn it off... weird?
    A second picture after I sent my mac to sleep. Though it seems like there was no wifi signal available, the router was on and literally next to my mac...but my machine wont catch up the signal. (other devices were connected to the wifi and have no problem with it).
    Here is the console log right before and after my this problem occured:
    3/11/14 1:07:04.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=10415[GoogleSoftwareUp] final status 0x0, allowing (remove VALID) page
    3/11/14 1:09:53.500 AM Dock[1091]: CGSSetWindowTransformAtPlacement: Singular matrix [inf 0.000 0.000 inf]
    3/11/14 1:11:19.322 AM WindowServer[83]: disable_update_timeout: UI updates were forcibly disabled by application "BitTorrent" for over 1.00 seconds. Server has re-enabled them.
    3/11/14 1:11:23.445 AM BitTorrent[10434]: *** WARNING: -[NSImage compositeToPoint:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    3/11/14 1:11:23.445 AM BitTorrent[10434]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    3/11/14 1:11:26.820 AM WindowServer[83]: common_reenable_update: UI updates were finally reenabled by application "BitTorrent" after 8.50 seconds (server forcibly re-enabled them after 1.00 seconds)
    3/11/14 1:13:19.619 AM WindowServer[83]: disable_update_timeout: UI updates were forcibly disabled by application "System Preferences" for over 1.00 seconds. Server has re-enabled them.
    3/11/14 1:13:20.899 AM WindowServer[83]: common_reenable_update: UI updates were finally reenabled by application "System Preferences" after 2.28 seconds (server forcibly re-enabled them after 1.00 seconds)
    3/11/14 1:13:27.833 AM System Preferences[10444]: AVF error: Perf capability check failed: 0xe00002bc
    3/11/14 1:13:27.834 AM System Preferences[10444]: AVF error: Branch_QT0::pushBits, Context Creation Failed.
    3/11/14 1:14:47.736 AM WindowServer[83]: _CGXHWCaptureWindowList: No capable active display found.
    3/11/14 1:19:37.821 AM WindowServer[83]: _CGXHWCaptureWindowList: No capable active display found.
    3/11/14 1:22:31.000 AM kernel[0]: MacAuthEvent en1   Auth result for: 60:c3:97:04:d5:b8  MAC AUTH succeeded
    3/11/14 1:22:31.000 AM kernel[0]: wlEvent: en1 en1 Link UP virtIf = 0
    3/11/14 1:22:31.000 AM kernel[0]: wl0: Roamed or switched channel, reason #8, bssid 60:c3:97:04:d5:b8
    3/11/14 1:22:31.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
    3/11/14 1:22:31.000 AM kernel[0]: AirPort: RSN handshake complete on en1
    3/11/14 1:25:29.779 AM loginwindow[44]: magsafeStateChanged state changed old 2 new 1
    3/11/14 1:25:32.778 AM parentalcontrolsd[10493]: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream
    3/11/14 1:25:34.241 AM xpcproxy[10494]: assertion failed: 13C64: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
    3/11/14 1:28:50.334 AM WindowServer[83]: disable_update_timeout: UI updates were forcibly disabled by application "System Preferences" for over 1.00 seconds. Server has re-enabled them.
    3/11/14 1:28:50.425 AM com.apple.preference.network.remoteservice[10511]: assertion failed: 13C64: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25
    3/11/14 1:28:50.442 AM com.apple.preference.network.remoteservice[10511]: assertion failed: 13C64: liblaunch.dylib + 25164 [38D1AB2C-A476-385F-8EA8-7AB604CA1F89]: 0x25
    3/11/14 1:28:51.249 AM com.apple.preference.network.remoteservice[10511]: Bogus event received by listener connection:
    <error: 0x7fff7e218b50> { count = 1, contents =
    "XPCErrorDescription" => <string: 0x7fff7e218e60> { length = 18, contents = "Connection invalid" }
    3/11/14 1:28:52.237 AM WindowServer[83]: common_reenable_update: UI updates were finally reenabled by application "System Preferences" after 2.90 seconds (server forcibly re-enabled them after 1.00 seconds)
    3/11/14 1:28:52.401 AM com.apple.preference.network.remoteservice[10511]: Could not find image named 'InvalidDataIcon'.
    3/11/14 1:28:52.526 AM com.apple.preference.network.remoteservice[10511]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    3/11/14 1:28:52.526 AM com.apple.preference.network.remoteservice[10511]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
    3/11/14 1:29:02.894 AM WindowServer[83]: window ac1 is already attached to window abe
    3/11/14 1:29:07.775 AM WindowServer[83]: _CGXGetWindowOrderingGroup: Operation on a window 0xac1 requiring rights 0x5 by caller System Preferences
    3/11/14 1:29:11.433 AM WindowServer[83]: window ac5 is already attached to window abe
    3/11/14 1:29:12.861 AM WindowServer[83]: _CGXGetWindowOrderingGroup: Invalid window 0xac5
    3/11/14 1:29:13.000 AM kernel[0]: flow_divert_kctl_disconnect (0): disconnecting group 1
    3/11/14 1:29:13.113 AM configd[19]: SCNC: stop, triggered by (19) configd, type PPPSerial, reason Service Disposed
    3/11/14 1:29:13.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
    3/11/14 1:29:13.200 AM configd[19]: network changed: v4(en1-:192.168.2.15) v6(en1-:2002:32ac:2b50:1234:62c5:47ff:fe93:4f3a) DNS- Proxy-
    3/11/14 1:29:13.464 AM UserEventAgent[11]: Captive: CNPluginHandler en1: Inactive
    3/11/14 1:29:14.000 AM kernel[0]: flow_divert_kctl_disconnect (0): disconnecting group 1
    3/11/14 1:29:14.274 AM netbiosd[10316]: network_reachability_changed : network is not reachable, netbiosd is shutting down
    3/11/14 1:29:17.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
    3/11/14 1:29:19.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
    3/11/14 1:29:19.000 AM kernel[0]: en1: BSSID changed to 60:c3:97:04:d5:b8
    3/11/14 1:29:21.488 AM WindowServer[83]: window ac8 is already attached to window abe
    3/11/14 1:29:30.829 AM configd[19]: subnet_route: write routing socket failed, Network is unreachable
    3/11/14 1:29:32.747 AM configd[19]: network changed: Proxy
    3/11/14 1:29:37.338 AM CalendarAgent[188]: [com.apple.calendar.store.log.caldav.queue] [Adding [<CalDAVAccountRefreshQueueableOperation: 0x7faef96a4140; Sequence: 0>] to failed operations.]
    3/11/14 1:29:37.356 AM CalendarAgent[188]: [com.apple.calendar.store.log.caldav.queue] [Account refresh failed with error: Error Domain=NSURLErrorDomain Code=-1009 "The Internet connection appears to be offline." UserInfo=0x7faefb829e00 {NSUnderlyingError=0x7faef9575860 "The Internet connection appears to be offline.", NSErrorFailingURLStringKey=https://hyddro%[email protected]/1362164150/principal///hyddro%[email protected]/1362164150/principal/, NSErrorFailingURLKey=https://hyddro%[email protected]/1362164150/principal///hyddro%[email protected]/1362164150/principal/, AccountName=iCloud, CalDAVErrFromRefresh=YES, NSLocalizedDescription=The Internet connection appears to be offline.}]
    3/11/14 1:30:10.259 AM WindowServer[83]: _CGXGetWindowOrderingGroup: Operation on a window 0xac8 requiring rights 0x5 by caller System Preferences
    3/11/14 1:30:12.162 AM WindowServer[83]: window acc is already attached to window abe
    3/11/14 1:30:18.054 AM WindowServer[83]: _CGXGetWindowOrderingGroup: Invalid window 0xacc

    Thank you for your detailed troubleshooting attempts.  Very helpful.  Sorry, I cannot read "logs."  My eyes just glass over on those things.  Hopefully, a knowledgeable user will come along shortly to decipher for you.
    I noticed from the pics that your location setting is "untitled."  Have you tried the "Automatic" setting?  Run the diagnostic test?  Results?
    Try the basics first:
       Change your router channel number.  Most times this works & is all you have to do.
    Disconnect & reconnect your modem.  unplug it for about 10 seconds.  Plug it back in.  Do the same for Apple’s routers.  Wait for everything to reboot.
    System Preferences>Network
    Click the Assist Me button.
    In the next window that pops up, click the Diagnostic button & do the necessary.
    Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer.   See these basic networking KB Articles:  http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
    http://support.apple.com/kb/HT4628  Wi-Fi: How to troubleshoot Wi-Fi connectivity
    http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
    Manually provided DNS server addresses are higher priority than DHCP's
    http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
    ============================
    What to do when you can't connect to the Internet
    Also, run the Airport Utility app which is located inside the Utilities folder.
    =====================
    If using a  Linksys router, contact LinkSys Customer Support and/or post in their forums.
    If using Apple's Airport, please re-post over in one of the AirPort Forums.

  • Macbook Pro wont turn on - sometimes

    I have mid-2009, 13 inch Macbook Pro. Recently I am noticing trouble. Once in a while when I put it to sleep by closing the lid, the light stays lit (which is suppose to go on and off indicating sleep). And when I open the lid, there is nothing on the screen and the light goes away. I close the lid, again the light lits up and stays up. So the macbook wont turn on.
    Does anyone have any idea why is this? I sometimes keep the power button pressed for 5-6 seconds and force shutdown and boot again and then it works. Is it a good idea? is there any other way in these situation?
    Is there something wrong in the hardware?
    Please help ...

    Sachadon,
    Welcome to Apple Discussions.
    When you try to wake your computer when opening the lid have you tried tapping one of the keys on the keyboard to wake it?
    If that does not work then try doing a SMC reset follow these instructions.
    SMC RESET
    It is possible you are having hardware problems with the lid sensor but let try some other steps first.
    Regards,
    Roger

  • Macbook pro freeze+turned off

    Hi, I'm using macbook pro 15" 2.4GHz with Lion OSX 10.7.4 (i've just updated it for a couple weeks)
    I've just experienced that my mac suddenly freeze (i was using iTunes, adobe illustrator, and my adium+skype was on) and turned off.
    It goes on again (showing the same screen as before it turned off) in a minute but i still can't move the cursor.
    So the only thing that i can do is just press & hold  the power button until it turns off.
    Does anybody know why is this happen?
    When it happened, my battery was 60% and i didn't plug in the charger.

    Intel-Based Apple Portables: Troubleshooting a computer that will not power on

  • My MacBook Pro screen turns off when I open the lid!

    This has been driving me nuts, and also apparently Apple as well.
    When my MacBook Pro is connected to a power adapter, if I close the lid it sleeps like a good little Mac. When I open the lid, the display comes on instantly. Then after about a second, it goes black. The LED backlight turns off. I can get it to come on using either of two ways: 1) touch either of the brightness buttons, or 2) remove and replace the power connector.
    Now, here is the weird part: it only seems to do it when I am logged in as me. If I login as guest, it doesn't happen. That would seem to imply it is something about my profile that causes it to happen. So I whacked ~/Library/Preferences and it still happened. So where is this particular bit of nastiness hiding?

    OK, so I think I solved my issue.  It was caused by the system not going to sleep (The screensaver thing was a dead end).
    When I ran the console app pmset, I got something like this:
    ➜  ~  pmset -g assertions
    12-06-29 9:11:06 AM EDT 
    Assertion status system-wide:
       PreventUserIdleDisplaySleep             0
       CPUBoundAssertion                       0
       DisableInflow                           0
       ChargeInhibit                           0
       PreventSystemSleep                      1
       PreventUserIdleSystemSleep              0
       ExternalMedia                           0
       DisableLowPowerBatteryWarnings          0
       EnableIdleSleep                         1
       NoRealPowerSources_debug                0
       UserIsActive                            0
       ApplePushServiceTask                    0
    The process that was causing PreventSystemSleep to be 1 was "org.cups.cupsd" which is the print service.  So I checked all my printers, one of them was "In Use".  When I opened it, there weren't any jobs listed.  I went through the options and selected Jobs > Show Everyone's Jobs and sure enough there was a job there.  I deleted it and everything seems to work now.
    The odd thing is that print job was probably from my other account which didn't seem to have this screen problem.  Anyway, I hope this helps anyone out there....

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