TS2986 New MacBook Pro will not download Mountain Lion. The App store simply has a dead download button. Any help?

New MacBook Pro will not download Mountain Lion. The App store simply has a dead download button. Any help?

If it's new, read. http://www.apple.com/osx/uptodate

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    Says it works with 10.7, problems with 10.8 though.
    Reinstall the program and trash the Dock icon, then make a new one and see if that works.
    Then Trash it's preference file and relaunch the program to create a new one
    Deleting the System Preference or other .plist file
    If not then run through this, could be a sign of something bigger
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  • My mac pro will not accept mountain lion how do i access older os

    my mac pro will not accept mountain lion how do i access older os

    Choose About this Mac from the Apple menu and check the processor.
    If it's a Core Duo, it can only be upgraded to 10.6.8; Mac OS X 10.6 DVDs are available in the online Apple Store.
    If it's a Core 2 Duo, follow the instructions for the Core Duo, phone the online Apple Store, and order a download code for Lion 10.7.
    (76584)

  • I bought a Mac Book Pro retina display, Serial Number  C02J2****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. t

    I bought a Mac Book Pro retina display, Serial Number  C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
    Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
    Sincerely
    Asrat Kahsay
    N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
    <Edited by Host>

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    The OS X Mt Lion up-to-date program;
    http://www.apple.com/osx/uptodate/

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    My mom has a brand new Macbook Pro which was set up at the Apple Store and now she cannot get it to accept her log in info.  What should she do next?

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  • Problem downloading Mountain Lion from App Store

    I am unable to download Mountain Lion onto my iMac from the App Store. I have no problem downloading other software - including updates to Final Cut Pro X and several other programs. However, if I try to download Mountain Lion, it starts and then hangs at 142mb. Since yesterday.
    The iMac is 3.4 ghz Intel Core i7, with 8GB of ram, with a SSD system drive. It is currently running 0S X 10.7.5. I have restarted several times, and trashed the preferences and cache for the App Store. I also tried creating an alternate user account on the computer and downloading from the new user - it still hangs at 142mb.
    I have already purchased Mountain Lion for my MacBook Pro, and that worked great. The App store recognizes that it is a purchased app - but i am unable to download past 142mb. My internet connection is solid, and I have restarted my modem - not sure what else i can do.

    I would first try this:
    Repair the Hard Drive and Permissions - Lion/Mountain Lion
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
    If you continue to have a problem it may just be any issue with Apple's servers or those of your ISP.

  • Is anybody else still not able to use the App Store? I can't download nor update any apps. I have an IPhone 5 device not currently updated to iOS 7 as my partner also has an iPhone 5 running iOS 7 and it seems to have some issues at the moment.

    Is anybody else still not able to use the App Store? I can't download nor update any apps. I have an IPhone 5 device not currently updated to iOS 7 as my partner also has an iPhone 5 running iOS 7 and it seems to have some issues at the moment.

    Hi Tech5Apple,
    Thanks for visiting Apple Support Communities.
    If you continue to see unexpected behavior when accessing the iTunes Store, the troubleshooting steps in this article can help:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    All the best,
    Jeremy

  • Can't download mountain lion from app store, shows error message: retry/cancel and starts from begining

    can't download mountain lion from app store, shows error message: retry/cancel and starts from begining,
    I alreasy paid for it
    Can I get a direct download link other than from app store

    Try opening the Terminal utility in your system and running the following command to open the system's caches folder:
    open $TMPDIR../C
    Then locate and remove the folder called "com.apple.appstore" and then try relaunching the App Store and downloading the installer again.

  • FCPX crashed and I reported it here. Tom Wolsky suggested I trash prefs, perform an fsck, reboot and redownload FCPX from the App store. The reboot was okay but Safari will not let me access the App Store to redownload FCP. I'm running 10.6.8 but the App

    FCPX crashed and I reported it here. Tom Wolsky suggested I trash prefs, perform an fsck, reboot and redownload FCPX from the App store. The reboot was okay but Safari will not let me access the App Store to redownload FCP. I'm running 10.6.8 but the App Store icon is grayed out. I get a "Safari doesn't recognize addresses starting with macappstore."
    How do I get to the App Store to get FCPX back? I'm using the Trial version now.

    How are you linking to the App Store from Safari? From this page?
    http://www.apple.com/finalcutpro/trial/

  • HT4628 My macbook pro will not automatically reconnect to the wifi after a sleep. This has started after having upgraded to mountain Lion (10.8).

    Hi
    After I have installed Mountain Lion (10.8) - my macbook pro will not connect automatically to my preferred wifi network. It used to do that on the previous versions. It seems that the mac does not recognize the preferred network, as it asks me to choose a network after evey sleep/restart. I have modified the network preference to have my preferred netwrok at the top of the list. I have tried with/without checking the "ask me before joining a new network". It still behaved the same.
    Thanks
    Eitan

    Try making a new network connection and renewing the DCHP lease as detailed here:
    fix-os-x-mountain-lion-wireless-connection-problems

  • HT3964 My MacBook Pro will not boot up. The screen remains dark although the the comput makes the characteristic start up sound. The sleep light is showing.

    MY MacBook Pro will not boot upThe screen is dark, but the sleep light is on and it makes the characteristic start up sound.What is wrong?

    There is always the forum for MBP
    MacBook Pro
    https://discussions.apple.com/community/notebooks/macbook_pro
    https://discussions.apple.com/community/mac_os?view=discussions 
    http://www.apple.com/support/macbookpro

  • My macbook pro will not turn on and the charger is not lighting up

    please help!! my macbook pro will not turn on at all, when i plug in the charger it will not light up at all, it suddenly shut down when i was using it.

    Is there any charge left in the battery?
    Press the button on the left side, near the front edge. If no green lights appear, battery is flat. And if the power brick ain't workin' (by virtue of its pilot light not glowing), then it will remain flat and the computer will not power up. If this is the case, maybe try with another power brick of similar size and see if it charges.
    Else the logic board is toast and pitbull's on the money.
    Either case, my gypsy crystal ball forsees a trip to an Apple Store or a Service Provider in your future...

  • Old Mac running Mountain Lion 'sees' Canon IP5000, new MacBook pro will not. No driver available from canon. Is there a way of transfering whatever is working from old mac to new?

    I have two older macs running Mountain Lion that have been upgraded over the years from Leopard. They have continued to be able to print to a Canon IP5000 and use a driver that is fully functional. On the new MacBook Pro, the printer is found, but no driver is available for Mountain Lion from apple or Canon. Is there a way of getting the driver info from the old mac so that it will work on the new one?

    Sorry, it says "New Event," not "New Entry." My bad.

  • My new macbook pro will not download Mavericks, says it does not meet system requirements. Help!

    Mavericks will not download on new macbook pro. says it does not meet system requirements. What?
    Thank you! Sales associate said it needed to be downloaded. I am new to Macbook. Thanks again!

    It already has Mavericks installed on it. There's nothing to download.

  • New Macbook Pro will not shut down.

    Hi,
    So I just got a new Macbook Pro four days ago from the Apple store and I'm already running into a little bit of trouble, that being my macbook will not shut down. Once I open the shut down window, the normal countdown that comes with it usually will not appear and I am incapable of clicking the shut down button. I have not downloaded anything onto my mac besides Microsoft Silverlight, Adobe Flashplayer, and a pdf document of my receipt from the apple store. I have burned some of my music CDs into itunes and browsed the web (nothing fishy; just some shopping, movie streaming from netflix and youtube, and reading articles online published by universities). Should I take the computer to the Apple store or is this something I can fix on my own?
    Thanks so much

    If I were you I'd take it back to the Apple store and let someone at the Genius Bar take a look at it. The worst case is you made an extra trip, but at least this way you can exchange it immediately if there's a problem. You only have a 14 day window for this, might as well take advantage of it.
    The only other thing I can suggest is to open the Force Quit option from the Apple icon in the upper left corner. See if there are any apps that show Not Responding. If there are any like that, force quit them then try to shut down.

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