TS2990 after software update gray screen appears and no start
I have just done a software update but after that the mac is not starting up, its just showing the start up gray screen and then shuts down, please advice how to start it and bring to normal.
Mac OS X: Gray screen appears during startup
Similar Messages
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Hi I replaced my hard drive on macbook and I want to install mac osx10.5 with the CD that came with the macbook. When I run the CD after a while I get the page showing language options for 2 second then a gray screen appears and nothing happens. I partitioned my hard drive and I tried installing Microsoft windows and that worked just fine. But I do not understand why it wont install mac os x 10.5????? PLEASE HELP ME. Thanks Hamid
Try a new post in the 10.5 Installation forum.
DALE -
I installed Yosemite and now my computer is slow when logging in. Also when I type my password, a bar appears measuring the process and then all of a sudden the screen images are distorted. After that my home screen appears and everything seems normal. What can I do to fix this?
Here is what the etrecheck results are:
Problem description:
slow at start up, screen is distorted while logging in, it is fine after
EtreCheck version: 2.1.8 (121)
Report generated April 5, 2015 at 9:42:01 AM PDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 297
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:7:0
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 318.84 GB (174.85 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.1.0) [Click for support]
[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.1.0) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.1.0) [Click for support]
Startup Items: ℹ️
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
[failed] com.apple.ucupdate.plist
[failed] com.apple.watchdogd.plist [Click for details]
Launch Agents: ℹ️
[not loaded] com.google.keystone.agent.plist [Click for support]
[not loaded] com.hp.help.tocgenerator.plist [Click for support]
[not loaded] com.logmein.LMILaunchAgentFixer.plist [Click for support]
[not loaded] com.logmein.logmeingui.plist [Click for support]
[not loaded] com.logmein.logmeinguiagent.plist [Click for support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
Launch Daemons: ℹ️
[not loaded] com.adobe.fpsaud.plist [Click for support]
[not loaded] com.google.keystone.daemon.plist [Click for support]
[not loaded] com.logmein.logmeinblanker.plist [Click for support]
[not loaded] com.logmein.logmeinserver.plist [Click for support]
[not loaded] com.logmein.raupdate.plist [Click for support]
[not loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[not loaded] com.adobe.ARM.[...].plist [Click for support]
[not loaded] com.facebook.videochat.[redacted].plist [Click for support]
[not loaded] com.google.GoogleContactSyncAgent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN Hidden (missing value)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
HPEventHandler Application (/Library/Printers/hp/hpio/HPEventHandler.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
LogMeInSafari64: Version: 1.0.660 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
LogMeIn: Version: 1.0.660 [Click for support]
Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
LogMeInSafari32: Version: 1.0.660 [Click for support]
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
AdobePDFViewer: Version: 10.0.1 [Click for support]
SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
7% ocspd
4% WindowServer
1% kextd
0% ps
0% securityd
Top Processes by Memory: ℹ️
137 MB Microsoft Word
120 MB Safari
86 MB ocspd
82 MB CalendarAgent
77 MB WindowServer
Virtual Memory Information: ℹ️
310 MB Free RAM
1.89 GB Active RAM
1.55 GB Inactive RAM
544 MB Wired RAM
1.13 GB Page-ins
8 KB Page-outs
Diagnostics Information: ℹ️
Apr 5, 2015, 09:32:47 AM Self test - passed
Apr 5, 2015, 09:30:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-05-093005_[redacted].crash
Apr 4, 2015, 01:12:41 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-131241_[redacted].crash
Apr 4, 2015, 08:13:57 AM /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-081357_[redacted].crashReinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
After Software Update, USB Power Issues and Cursor Freezing
I have a 1.8 dual g5. After the latest software update I experienced some seriously quirky usb power fluctuations, a card reader frying and sudden, but temporary, mouse cursor freezing. I did some research and went for a clean install from original Leopard disc and downloaded the combo update 10.5.2 from apple support. I then restarted in "safe mode" and ran the 10.5.2 update, restarted, zapped the pram, restarted to disc warrior to repair permissions and clean the drive... then restarted again. Same deal: Spinning lines on gray 1-2 minute. black (sometimes white) screen 3-5 minutes. blue screen 1-2 minutes. log in.
Tried cocktail, disc utility permission repair and removing log-in applications/drivers. Same deal... ****** computing. I feel like it's 1999 all over again.
Cost me three full days work so far under a very tight deadline and a lot of stress..... Apple is 100% responsible for this messy release and needs to address it quickly.My problem is similar to the others already posted, but quite different too. Perhaps someone else has had this strange issue occur. I attach my nike+ receiver and set my workout as usual, and then I come to selecting playlists. I select my playlist (which is titled running) and my work out starts. HOWEVER, the playlist that I selected plays music from another playlist such as sarah mclachlan (which is not in my running playlist). I have tried everything that you guys already posted short of doing a restore. Any thoughts? I posted this same question on the nikeplus.com web forum but no one has replied. I can find no sequence to the playlist malfunction. For example say I choose to play my sarah mclachlan playlist it will play my irish playlist instead and so forth. Make sense? HELP!!!!!
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10.5.2 update - "welcome" screen appears and stuck in loop
Just ran 10.5.2 update, when computer prompted to restart, it did not resart. I ended up pushing power button to reset. Now, on booting, I am sent to a 'welcome to OSX' screen, so I provided user information. Hit 'Done', screen goes blue for few seconds, and I am sent back to 'welcome to OSX' screen. I searched here for similar problem, but I did not see any so far. Any help will be greatly appreciated.
Mac Pro, 2.8GHZ, early 2008
lukaHi,
My friend had the same problem on her iMac G5, and I followed the instructions to boot to safe mode which gave me the login screen after 4-5 minutes (it takes long, and the fans goes to full for a while).
The problem was that after I logged in the same welcome screen occurred again, and I was back in the loop.
I was able to find info on another forum, that when the login screen appears, then you should NOT login, instead go "back" and then use the "restart" icon to restart the machine.
After following this, the machine started to do the upgrade and everything went OK and everything was back to normal.
regards,
Sebastian -
A pop-up window advising of software update for Firefox appears and does not connect with server
The window suggests strongly that I update software but when I attempt to update it does nothing but try to connect with server and never does
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.<br />
XP:
C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
If you have problems with updating then best is to download the full version and uninstall the currently installed version.
You may need to remove the Firefox program folder to do a clean install of the new version.
Do a clean (re-)install:
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox. -
Problems after software updates - iTunes, Sound, Clock and General
After applying the update to iTunes (7.6.2), it has almost exclusively crashed straight after start up, or after a few seconds of playback. Twice it's worked for a short period, but then crashed when I plugged my iPod in.
I get this in the Problem Report:
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000008
Ire-installed it to no avail.
A couple of days later I carried out most of the other updates, and ever since things are running slow. Everything down to the trackpad movement is sluggish, even choosing a user and entering my password falters and stalls. Sound seems to skip and struggles to be played if at all, and absurdly my clock is losing time, at a rate of about 50 minutes every hour.
Taking the battery out and holding down the power button temporarily(about 10 minutes) resolved the sluggishness, after which point it slowed back down.
These are all the software updates carried out over the last week:
+iTunes 7.6.2+
+Macbook EFI Firmware 1.1+
+iMovie 7.1.+
+Keynote 4.0.2+
+Number 1.0.2+
+iWeb 2.0.3+
+iPhoto 7.1.2+
+Keyboard Firmware 1.0+
+AirPort Utility 5.3.1+
+Front Row 2.1.3+
+Digital Camera RAW Compatibility+
+iPhoto 7.1.3+
+Leopard Graphics 1.0+
+Time Machine and AirPort 1.0+
+Keynote 4.0.3+
+Security 2008-002 1.1+
+Safari 3.1+
I'd be very grateful for any help or pointers as to what may have cause the problems, and how I might go about rectifying them.
Message was edited by: statusfrustrationi have the same problem. my battery drains after an NSU update of my nokia 5800 to v50. do i need to reupdate?
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After allowing my iMac updating about 80 apps, the process did stop whilst installing new ver. Xcode jan. 2013 - the iMac did reset and a gray screen appears, with white letters: 0 space on Harddrive! It wasn't any sign the harddisk had not space enough, to complete the update - until the reset occours. For us and our little company a catastrophic event.
After inserting the original Snow Lepard Install Disk, the Diskmanager shows no error. No test shows any sign of error in Software. Freeing some of the empty space shows 12,5 Gb.
Perhaps this is a new kind of error happen with this combinations of the new versions of Apps and Xcode...?
Perhaps it's a know problem. I will be truely happy when finding a solution in this community.
Kindest Regards from ScandinaviaIf it's slow on startup it would be extensions loading or LaunchDaemons starting up.
You should have a look in:
/Library/LaunchDaemons
/Library/Extensions
You can count out anything in your home folder and it shouldn't put anything in /System as that's reserved for Apple. -
Hi,This morning I had software updated my iPhone 4s and then I couldn't open again.One the iphone screen,it appears me to ask plug in iTunes and which i did but can't restart my phone.Please help me
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps... -
Hello!
I have a MacBook Air. I have got a software update notification couple of days ago. I've clicked on it today, and it started installing updates.
But, I have got a notification telling that not all updates were installed successfully, then I have clicked on "Restart" from the notification box. Then my Mac restarted and the white screen with Apple logo and the update progress appeared (like what always happens during updates).
The problem that while the update progress reached around half the way, my Mac shutdown. I tried many times to turn it on, it turns and the same white screen appears and the update starts again and shuts down.
Please Help me!
MacBook Air (11-inch Mid 2009)Welcome to Apple Discussions
You did not state whether you installed the update while on battery (not mains) power. You are warned not to apply certain updates without being connected to a charger & mains power.
Also remove any attached peripherals.
Reboot in Repair mode (command-R at start) and use Disk Tools-Disk Utility-Disk First AId to repair your disk, and as long as you're there repair permissions. Next quit Disk Tools and reinstall the OS. After completing that successfully reboot, log in and do a combo update.
You must have more than enough (not just enough) empty (free) disk space for the update. -
Hi
My 3rd Gen Ipod Touch was undergoing a software update when it stopped and itunes threw up a message saying "Update cannot be completed due to an unknown error". I disconnected and reconnected the ipod, and itunes suggested I restore the ipod. I started the restore and it froze midway and again said "Cannot be completed due to unknown error". The ipod is now frozen with the apple logo and an empty progress bar. It is not responding to anything. Windows is recognising it by opening Itunes but Itunes is not showing the divice in the pane. I dont know what to do! Please help!See Here for Device Frozen
http://support.apple.com/kb/ts1445
Device Not Recognised
For Mac
http://support.apple.com/kb/ts1591
For PC
http://support.apple.com/kb/TS1538
And Here for further help:
DFU Mode
Open iTunes and Connect the iPhone to your Mac
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time
After 10 Seconds release the Sleep/Wake Button until iTunes tells you it has Detected an iPhone in Recovery Mode...
The Phone Screen will remain Black... Now Restore.
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414 -
iPhone went bad after software update - iPhone 5 is now stuck on Itunes connect and has vertical lines.
I found a video on youtube with similar issues - http://youtu.be/Xuuqxx18-bA
EVERYTHING HAS BEEN TRIED: Restore, Reboot, Recycle, Replacing Cables, etc....
I don't have Apple Care, what to do? Spend more money and buy a new phone?Here is another person who has a problem with the iPhone 5 screen https://www.youtube.com/watch?v=sc1ZPWSA8dc and they have just received them NEW!!!!!
I myself, two days ago purchased a 2nd hand iPhone 5 that was advertised as having a line of squares at the bottom of the screen. I Googled it and found people saying it was a screen issue and to replace the screen, so I did this and it is still happening with a new screen.
I am starting to dislike Apple intensely after reading forum posts and watching videos where people are asking for help and telling us about issues that they are having with their phones.
Why is Apple getting it so wrong with their updates and manufacturing that they are completely destroying iPhones that cost a lot of money and then expecting the owner to purchase another phone unless they are still in warranty.
Apple you should be going out of your way to put things right for people but instead there is a wall of silence over so many of the issues destroying peoples phones.
SHAME ON YOU! -
After Software update yesterday, ibook cannot reboot & stay in blue screen.
After yesterday software update, My ibook restart and got stuck in the blue screen with the spinning spiral icon in the middle of the screen.
I try to reset the pram and PMU but in vain.
I also use CRTL-V while rebooting and found the repeating last few lines which the command prompt shown was as follow:
localhost/system/library/coreservices/loginwindow.app/contents/MacOs/loginwindow s:Login Window Application Started
Anyone can assist, thanks in advance.I only use Software Update to see what is needed, then get them for real via...
http://www.apple.com/support/downloads/
That way I can wait a week or so, check the forums for potential problems, and get Permissions & such in order before installing.
The combo update for PowerPC-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html
The combo update for Intel-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html -
notes in the iPads fly, I cannot open them immediately after pressing the notes a black screen appears and disappears
Quick update, the duplicate of the comic-con episode downloaded succesfully, and so has the first episode of Supernatural season 8. Blue dots appear to their left in the library.
All the Vampire Diaries episodes (except the bonus comic-con double) have vanished, but I paid for them !
They're not anywhere on my harddrive either.
Which is new by the way, this is a new MacbookPro, literally set it up today.
So it would seem this is a case of purchased and pseudo-downloaded episodes that ended up beinge gobbled up by some iTunes black hole, leaving me with no money, and no episodes.
Need help, confirmed. -
Crash during software update = black screen and no way to Restart
Had to rebuild my hard drive and system from original Leopard install CD.
Subsequently, initiated internet Software Update which transferred OK.
After Software Update restarted to finish installation the process locked up at "54% complete". Restarting to break out of frozen state, (what else might I have done?!) machine begins to come up but screen goes black then text/code at top of screen scrolling down to a message that I need to Restart but such is repeatedly unsuccessful + no way to open CD drive to perhaps begin again from scratch.
Machine is in a partially updated and therefor scrambled state. Suggestions anyone??You can open the drive by restarting while holding down your mouse button, wired mouse only.
Perhaps you had the following?
You may be experiencing a Kernel Panic as seen and described in Apple doc. HT1392. If not, disregard.
Here's the most used site for Resolving Kernel Panics. Please do all the steps in order, even if you don't think you need to do a certain step.
Here is a great MacFixIt article.
Luck! DALE
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