TS3018 my new iphone 5 will not play selected tunes.  It skips around at random for songs.  I tried turning the shuffle feature on and off but no luck.  It also doesn't do it on every song selected.  When it does it, it seems to play the same set of songs

I have a new iphone 5 that won't play selected music.  When you try and pick a particular song is skips around randomly to another song.  I've tried turning the shuffle on and off with no luck.

Plug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off.

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