TS3048 scroll button does not scroll "down" only up

Im having trouble with the scrolling button on the mouse. It will not scroll "down" only up and side to side. I tried cleaning it by turning it upside down and rolling it on a lint-free surface as suggested but still no working. Any other suggestions?

Hello:
The "upside down" thing is the standard fix.  Try rolling the ball (vigorously) on a microfiber cloth.
Barry

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