TS3198 i do not unlock iphone 4

Question

Please you help me ,i want to unlock iphone 4

Answer 1

Thank you for contacting AT&T Customer Care about unlocking your iPhone IMEI ending in 8782. We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
  3. Backup and restore your iPhone using iTunes.
For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
4. After restoring, your iPhone will be unlocked.
  Additional information on unlocking can be found at http://support.apple.com/kb/TS3198.
For questions regarding AT&T’s wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service.Should you have additional concerns or questions about this issue please reply to this e-mail. If you need to contact us again regarding a new issue please send us a new e-mail via the contact link through your online account. We greatly appreciate the opportunity to serve you. Please let us know if we can assist in any other way, and thank you for choosing AT&T.
Sincerely,
Beverley Jones
AT&T
Online Customer Care Professional
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    Original Message Follows: ------------------------
Dear Sir/Madam,
I got an Iphone 4, gift from my friend, that an lock iphone.
Now i heard that "AT&T to begin unlocking off-contract". So, would you please help me check my iphone can unlock? my IMEI: ***********8782 .
I can't call AT&T service bacause I'm living in Vietnam.
I look forwards to hearing from you.
Please let me know if you could help me out. Thanks again.
Regards.