TS3212 iTunes can't connect with iPhone because the pairing record is missing
I have been having a lot of trouble with iTunes on Windows XP. I have had to completely uninstall iTunes, QuickTime, iPod, Apple Mobile Support, Apple Application Support, etc. and reinstall iTunes several times just to get to this point: now when I connect my iPhone using USB, I get the error message:
'iTunes could not connect to the iPhone "John L. Mohammed" because the pairing record is missing.'
What is this about? What can I do about it?
It should be noted that the latest attempt to install iTunes does not seem to have installed QuickTime, though it does not complain about missing software.
Try disconnecting your phone from your computer, quit iTunes, connect you phone to your computer again, the re-launch iTunes.
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#1
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On your iPad and iPod touch tap Settings > Store
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Hi Drazse,
Thanks for visiting Apple Support Communities.
If your iPhone is not recognized by iTunes for Windows, the troubleshooting steps in this article may help:
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http://support.apple.com/kb/TS1538
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