TS3217 Back up and restore not working

My iphone 5 had been playing up and took it to my nearest store where they replaced the handset. Restored to back up and now I can't use one of the applications - 'My folder' by Yummy Apps Inc as passcode is denied and my music hasn't been restored, any advice?
I have rang Apple on this at length on the day I got the new handset - last sunday and got no where, I even went back into the store where they could not help.

On the device go to your address book. Hit the menu key and go to Options. Click on the the the contacts list in question. You should see an entry for the number of entries and another menu item for "Wireless Syncronization." Set Wireless Syncronization to 'No." Then try your restore again.
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Backup and restore not working.

Hello, I hope someone can help!
I backed-up my phone on 21-May as I had to send it for repairs.
I just got it back updated the Android software and now I am trying to restore my contacts.
Unfortunately, when I try to do so, using the PC Companion, it is switching to Xperia Transfer and then telling me...
"New Xperia back-up required
Your Sony Xperia Z (C6603) backup was made with an old Android version which is not compatible with this application.
Please update your old Xperia phone/tablet to the latest available Android version, then make a new backup of your old Xperia phone/tablet using the Backup & Restore application. [I tried this, it only restores photos and videos, won't restore contacts]
Once done, start this guide again and select your new backup."
As the phone was wiped when I sent it for repair, I cannot back it up!
How can I retrieve the contacts I backed-up last month? I am sure they are on the computer, but I can't get them back onto the phone...
Thanks,
Cormac

Check this out
http://talk.sonymobile.com/t5/Xperia-S-SL-acro-S/How-can-I-extract-contacts-from-dbk-file-on-my-comp...
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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TS3217 Back up and restore not working

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