TS3230 When scrolling down a web page, Safari resets to the top of the page and will not stay where I stopped the scroll..

When two finger scrolling in Safari, it resets itself to the top of the web page - not where I stopped.

From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
If you wish, you may be able to salvage the errant extension by uninstalling and reinstalling it. Its settings will revert to their defaults. If the extension still causes a problem, remove it permanently or refer to its developer for support.

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I am unable to start up my iMac running on 10.4.11 - the startup disk is installed and will not start up eben when I hold down the "C" Key. I do get the apple, but then it disappears.

I am unable to start up my iMac running on 10.4.11 - the startup disk is installed and will not start up eben when I hold down the "C" Key. I do get the apple, but then it disappears.

Query by serial number
Apple's warrenty database will identify the type of Mac you have. Your serial number is securely sent, but you get only the name of your machine.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
This site provides more information, but lacks security.
"A serial number is a unique, identifying number or group of numbers and letters assigned to an individual piece of hardware or software. It's used for various things depending on the product / brand but what is your Mac's serial number for and more importantly... what is it hiding and what can it do for you ?"
http://www.appleserialnumberinfo.com/Desktop/index.php
or
This site provides more information, but lacks security too.
"A serial number is a unique, identifying number or group of numbers and letters assigned to an individual piece of hardware or software. It's used for various things depending on the product / brand but what is your Mac's serial number for and more importantly... what is it hiding and what can it do for you ?"
http://www.appleserialnumberinfo.com/Desktop/index.php
http://www.chipmunk.nl/klantenservice/applemodel.html
( hint by K Shaffer )

HT4528 I have an iPhone 5, and when i try to set a picture as my background it super enlarges it and will not let me shrink it down to the size it needs to be. help.

I have an iPhone 5, and when i try to set a picture as my background it super enlarges it and will not let me shrink it down to the size it needs to be. help

Hello Tholc
The reason for that is the screen motion that is enabled. With certain photos and how they were taken, they will be zoomed in so that there is no black space on the photo.
iOS 7: How to reduce screen motion
http://support.apple.com/kb/HT5595
Regards,
-Norm G.

In Safari, my iMac sometimes zooms way too much and will not zoom back. I have a wireless mouse set to zoom in and out on double tap, but the excessive zooms happen with no taps.

In Safari, my iMac sometimes zooms way too much and will not zoom back. I have a wireless mouse set to zoom in and out on double tap, but the excessive zooms happen with no taps. A page zooms in so less than 1/4 of the page is visible and nothing I do will zoom back out, command minus doesn't do it, double tap on mouse does not zoom out, and the window will not scroll to show any of the rest of the page. reloading the page does not help. Loading a different page gives me a normal view again.

If it were a tweaked setting, it should happen less randomly. And there should be no settings that could override the zoom setting in unversal Access and the Mouse zoom preferences.
In addition, this only happens in Safari 6, and seems to happen more fredquently on some websites and not on others. That suggests some sort of conflict in the site code with Safari and Apple wireless mouse code. It does not happen in Mail, Word, Excel, Photoshop, Illustrator, or other software as far as I can tell.

I've signed up for a subscription to acrobat pro and successfully download 2 days ago. Now when I try to open pdf it asks if I want to sign up again and will not allow me to open the document.

I've signed up for a subscription to acrobat pro and successfully download 2 days ago. Now when I try to open pdf it asks if I want to sign up again and will not allow me to open the document. Can anyone give me assistance?

Hi Mbs@adobe,
It sounds to me like you're trying to open a PDF via one of the Acrobat online services, not via Acrobat. Did you install the file that you downloaded after you signed up? Once you do, Acrobat will be installed on your computer, and you can run it locally (you don't access an Acrobat Pro subscription via the web--it works just like a version of Acrobat that you might purchase from the Adobe Store, or a large retailer).
Then, you'll open the Acrobat application from your desktop and choose File > Open to open your PDF file.
Please let us know how it goes.
Best,
Sara

HT1567 I have the volume control symbol in the center of my iPad all of the time. My music will not play and the volume remains off. When I try to increase the volume manually it statics and will not maintain a volume level. Thanks

I have the volume control symbol in the enter of my iPad all of the time. My music will not play and when I try to increase the volume manually, it statics and will not maintain a volume level. Thanks

Try resetting the iPad by holding down on the sleep and home buttons until the Apple Logo appears on the screen. Ignore the red slider if it shows up. You will lose no data.

I am trying to use photomerge compose. I open one standard jpeg image and one image that is my business logo in a png format. When I select the png image, to extract the logo from it, it appears as all white and will not allow me to select the logo from

I am trying to use photomerge compose. I open one standard jpeg image and one image that is my business logo in a png format. When I select the png image, to extract the logo from it, it appears as all white and will not allow me to select the logo from it. It has worked in the past but I downloaded the update today and photomerge will not work correctly. Any ideas?

hedger,
How do you expect anyone to help when we don't know a darned thing about the file, abut your setup, exact version of Photoshop and your OS, machine specs, etc.?
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

HT6162 My phone will not let me download the most recent update for iOS 7.1. It says I need a wifi connection and will not allow me to push the 'Download & Install' button, even when I am at home and my wifi is on. How do I fix this?

My phone will not let me download the most recent update for iOS 7.1. It says I need a wifi connection and will not allow me to push the 'Download & Install' button, even when I am at home and my wifi is on. How do I fix this?

Unfortunately yes, though technology would never move on if it kept to older standards and did not strive to do more.
The app store always gives you the option to use a previous version of the app IF it is available for your device.
Sorry but you are stuck without new hardware.
PJRS

My iPhone 5 screen is black and will not come back on. The phone still works when paired with my vehicles Bluetooth what's wrong with it, and can I fix it?

My iPhone 5 screen is black and will not come back on. The phone still works when paired with my vehicles Bluetooth what's wrong with it, and can I fix it?

I have a similar problem. I restored my iPhone 5 to the latest available OS. After completing the process the phone never restarted. The phone was fully charged when I restored it but now refuses to charge past the red battery icon. I have been able to get the phone in UFD mode several times and have been able to load the new OS on the phone. The Apple logo does come on and the software fully loads. iTunes tells me the phone will restart but never does. I left it to charge all night but it never appeared to load the battery. This morning I went to the Grand Central Terminal apple store for help. A woman at the store plugged the phone in but it never charged. She absolutely refused to believe that I got my phone in UFD mode and loaded any software on. I don't think it is a battery issue. The only solution I was given was to buy a new phone. Repairing it was out of the question. At this point the phone is completely useless. Thanks in advance for the help.

I have photoshop elements 13 and want to remove photoshop elements 10 first. When I try to remove 10 I get error 1316 , specified account already exests and will not remove. I have windows 7

I have photoshop elements 13 and want to remove photoshop elements 10 first. When I try to remove 10 I get error 1316 , specified account already exests and will not remove. I have windows 7

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

When I close firefox it warns me that I am closing multiple tabs. and will not let me save them. the only option is cancel or OK.

This just started. When I close firefox it warns me that I am closing multiple tabs. and will not let me save them. the only option is cancel or OK. When I say OK and restart Firefox all my tabs are going:-( This happens every time now. I know how to get my old tabs back but every time I close Firefox it always warns me that I am closing multiple tabs.
Tanks for helping me get me Firefox working correctly again
Jim

Do not use "Clear history when Firefox closes" to clear the "Browsing History".
*Tools > Options > Privacy: History: [X] Clear history when Firefox closes > Settings
*https://support.mozilla.org/kb/Clear+Recent+History
Using the "Show my windows and tabs from last time" setting is a more reliable way to restore session data.
* Tools > Options > General > Startup: "When Firefox Starts": "Show my windows and tabs from last time"

The WiFi button is gray and will not turn on WiFi. When I push the Bluetooth on button, all I get is the spinning gear. It does not go on. What is the problem? Is there a fix?

The WiFi button is gray and will not turn on WiFi. When I push the Bluetooth on button, all I get is the spinning gear. It does not go on. What is the problem? Is there a fix?

After trying resets and a full restore, I went to Apple Store. Genius kept me waiting 1/2 hour beyond app'tment time, then had to go through all sorts of tests before concluding the problem was what you said. They replaced the phone. Thanks.

My iPod nano screen is frozen and will not respond. It shows the song which was playing is paused, but will not resume playing. I have held down all controls, and changed the slide switch, but nothing happens

my iPod nano screen is frozen and will not respond. It shows the song which was playing is paused, but will not resume playing. I have held down all controls, and changed the slide switch, but nothing happens

Hi Goofy Goat,
Welcome to the Apple Support Communities!
It sounds like you have done some great troubleshooting for your iPod nano that is not responding. In this situation, if resetting it did not resolve, I would suggest restoring the iPod back to its factory settings and then sync your content back onto it from iTunes. Please use the following article as a resource for restoring.
Restoring iPod to factory settings
http://support.apple.com/kb/HT1339
Have a great day,
Joe

I just changed my user name to my e-mail address on my iMac. It works fine there but when I try to use my iPhone it still shows my old user name and will not let me enter??

I just changed my user name to my e-mail address on my iMac. It works fine there but when I try to use my iPhone it still shows my old user name and will not let me enter??

There is no user name needed to "enter" or use iPhones...
Assuming you mean your iTunes Store account ID:
Settings > Store > tap ID > sign out > sign in with new ID

TS3991 When I open iCloud from system preferences, it is recognizing an old email address and will not let me in with new apple ID. Advice?

When I open iCloud from System Preferences it is recognizing and old email address I longer use and will not let me log in with my new apple ID. I've tried to change my apple ID and password, but it automatically brings up the old one. How do I change that?

Sign Out of iCloud (in System Preferences) then Sign In with the new ID and password.

TS3230 When scrolling down a web page, Safari resets to the top of the page and will not stay where I stopped the scroll..

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