TS3243 My Desktop Mac won't startup, it turns on to the grey screen flashing question file. I have been able to startup from the snow leopard install cd but once I try to repair within DU the disk never appears in the side panel. The only thing there is "
My Desktop Mac won't startup, it turns on to the grey screen flashing question file. I have been able to startup from the snow leopard install cd but once I try to repair within DU the disk never appears in the side panel. The only thing there is "Media"... What can I do? Help!
If Disk Utility cannot see your drive it doesn't look good.
You could try DiskWarrior. It is expensive but can often fix directory structures where DU cannot.
Replacing the drive is also a strong likelihood. If you don't have a fairly recent backup, then it might be worth buying DiskWarrior
additonal notes;
Gray screen appears during startup
Similar Messages
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How do I erase my hard drive? My initial operating system was Snow Leopard but I have upgraded to Mavericks OS. My Snow Leopard install disk ejects when I try and use it.
Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart or hold down the option/alt key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair and Repair Permissions until you get no errors. Reformat the drive using Disk Utility/Erase Mac OS Extended (Journaled), then click the Option button and select GUID. Then re-install the OS.
OS X Recovery
OS X Recovery (2)
When you reboot, use Setup Assistant to restore your data. -
i have been trying to upload more music to my iphone 3gs but whenever i try to even click on the artist or name buttons in itunes they dont get highlighted or anything all i can do is play music from my phone through itunes ... if you know of anything i have done wrong plz tell me how to fix (besides restore)
Success!! There truly is a light at the end of the tunnel. Apple support really did come through and I am successfully back into my account. Ready to purchase more music. I followed the instructions, with patience I thought I lost, submitted my problem, someone emailed me back within two days and all is now perfect. Thanks again Apple.
To all the frustrated users out there, don't lose hope!!! -
Hello. I am trying to change the colors on my ical. I have been able to select a calendar group, click "get info" and then "other" in the color options and which point a a lot of color options are available. HOWEVER, I can't seem to select the color. I click on a new color and press enter and nothing happens...not sure what I am doing wrong.
What do you currently see?
Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Do you have the menu bar?
*Press the F10 key or tap the Alt key to bring up the hidden Menu bar.
Do you have any toolbars visible at all?
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F).
*https://support.mozilla.org/kb/how-to-use-full-screen
You can check for problems caused by a corrupted localstore.rdf file.
*http://kb.mozillazine.org/Corrupt_localstore.rdf -
How do I connect to Time Capsule from a Windows 8.1 machine which is on a Windows domain. I have been able to connect from a Windows 7 machine on a Windows domain to a Time Capsule. Airport utility is not displaying the Time Capsule Win8.1 machine.
I have checked that the firmware has been updated to 7.6.4 . Similalrly the Win8.1 machine has been loaded with the update specified in another discussion.Firstly how are you connecting to the TC.. wireless or ethernet?
Please open a command window and ping it.. ping by name and by IP address.
If ping succeeds at least by IP it should work.
In windows explorer type
\\10.0.1.1 (or whatever the TC ip is.. that is the default).
Having the airport utility for windows loaded can help the process. As it loads bonjour for windows.
7.6.4 firmware on the TC is useless. It works better on 7.6.1
If the ping does not succeed by either name or IP address yet you have internet through the TC, then your network is setup wrongly. You are have firewalls blocking local IP. Take down all the firewalls. -
My MacBook will only turn on to a grey screen with a file and a question mark flashing on the screen
When I turn my MacBook on a grey screen with a file and question mark in the center of the screen flashing. What can I try to
get out of this screen?That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
Put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead. -
Windows drivers from retail Snow Leopard install DVD older than the computer
I'm trying to install Windows 7 64-bit on my mid-2010 Core i7 MBP (running 10.6.8) via Boot Camp. Since I am experiencing the "Windows support software is not available" bug when I try to download the drivers etc., it looks like I will have to install the drivers from an OS X install DVD, but I don't have access to the OEM disc that came with the computer.
I do have a retail Snow Leopard DVD that I got to upgrade my old Macbook right when Snow Leopard came out; will this disc (which predates the computer by about one year) have the drivers I need to get the hardware to work with Windows? My concern is that since the disc is older than the computer, the disc may not have the drivers needed for the newer hardware.
Another issue/possible solution: I had planned to upgrade to Lion as soon as this Boot Camp situation is straightened out; would there be a way to get around this issue by upgrading OS X first and then setting up Boot Camp?Any OS X DVD from 10.6 or later is fine, as we never tire of saying....
Yes, sortof to upgrade OS X first, or leave as is and install Lion on an external drive (you can clone 10.6 only first with CCC to do that). Then clone back is one idea. -
Hi there,
We have a late 2008 Model MacBook (Serial No: 45920ccp9gu) It has suddenly stopped working and is stuck on the grey start up screen, I have tried to press the Command and R Keys after chime and also the hold of Option key, but both don't work, I can't tell what version of software is installed, (we bought it second hand) but I thin it is Snow Leopard. Any ideas how to fix this? Many thanks. The 10.6 Snow Leopard DVD is in the Apple online store. You can get it for $19.99. http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Command + R is only for 10.7 Lion or 10.8 or Mountain Lion. For 10.6 Snow Leopard or lower you need a DVD install disk.
Put your install DVD into the optical drive (CD/DVD drive) and reboot. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead. -
Boot Loop Grey Screen - Flashed Image File on Startup Disk
My computer is a boot loop thanks to my really stupid error using Terminal. I was trying to flash an OpenElec image on a USB drive but I accidentally flashed it on to my startup disk, disk1, which caused some major issues. here is the link to what I was trying to do: http://wiki.openelec.tv/index.php/HOW-TO:Installing_OpenELEC/Writing_The_Disk_Im age#tab=Mac_OSX
Instead of writing it to disk3, I wrote it to disk1 using this command : sudo dd if=OpenELEC-Generic.x86_64-5.0.0-efi.img of=/dev/rdisk1 bs=4m
Repair Disk does not work, I don't have a backup so I can't just reinstall the OS X without losing all my data? I tried using Target Mode, I able to view the HD on another Mac but all my photos are in a iPhoto library (120GB) which cannot be opened or copied due to Error -36. I tried importing the file into iPhoto on the Target Mac but get an error that iPhoto disk is full. We cleaned the Target Mac iPhoto library completely. The photos are the last 10 years of our life so we cannot lose them.
Is there a way to remove the image that I installed on the HD via Terminal so it will start up again? Can I somehow Target Mode transfer the photos onto to another Mac?
Please help me!
line 1: /dev/disk0: Permission denied
/Volumes/Cruzer/Terminal Saved Output: line 3: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 4: 1:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 5: 2:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 6: 3:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 7: /dev/disk1: Permission denied
/Volumes/Cruzer/Terminal Saved Output: line 9: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 10: 1:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 11: 2:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 12: /dev/disk2: Permission denied
/Volumes/Cruzer/Terminal Saved Output: line 14: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 15: Logical: command not found
/Volumes/Cruzer/Terminal Saved Output: line 16: 5843C88A-1AEE-455B-AA12-1B9017FBE610: command not found
/Volumes/Cruzer/Terminal Saved Output: line 17: Unencrypted: command not found
/Volumes/Cruzer/Terminal Saved Output: line 18: /dev/disk3: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 20: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 21: /dev/disk4: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 23: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 24: /dev/disk5: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 26: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 27: /dev/disk6: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 29: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 30: /dev/disk7: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 32: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 33: /dev/disk8: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 35: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 36: /dev/disk9: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 38: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 39: /dev/disk10: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 41: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 42: /dev/disk11: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 44: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 45: /dev/disk12: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 47: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 48: /dev/disk13: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 50: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 51: /dev/disk14: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 53: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 54: /dev/disk15: No such file or directory
/Volumes/Cruzer/Terminal Saved Output: line 56: 0:: command not found
/Volumes/Cruzer/Terminal Saved Output: line 57: -bash-3.2#: command not found
logout
[Process completed]Install OS X Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer. -
I have been trying to update my software in my macbook pro, but every time I go through the motions of updating/restarting my computer nothing happens and it still shows I need a software update. Anyone know why this is happening?
How large is your HD and how much space do you have left?
Check out the following & do the necessary:
Disconnect all devices from the computer then do the following:
Boot up from your Snow Leopard Install DVD while holding down the "c" key.
Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
Once this process has been completed restart your computer and repair permissions directly from Disk Utility.
Try SU again.
If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius. -
I have been able to trick my ipod into letting me in but I still can't get the touchscreen to work this is extremely annoying and I was wondering if i should just get a new ipod or what?
You need a computer with iTunes and an internet connection
Try:
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Lightroom suddenly stopped while I was working in it. I got the Windows message "Adobe Photoshop Lightroom 64 bit has stopped working. A problem caused the program to stop working. I have tried re-booting as well as reinstalling Lightroom 5.7 but whenever I try to start the program I get the same message.
Is that really the exact message you are receiving?
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Can I wipe my hardrive before upgrading my Macbook to OS X 10.6 by using the Snow Leopard install CD? Or do I need I need to wipe my computer from the OS X 10.5 CD that came with the laptop?
In other words. If I purchase the Snow Leopard Software for $29, can I wipe my hard drive first before installing it? Or do I need to wipe my hard drive, reinstall OS X 10.5, and then continue to upgrade to Snow Leopard?If you want to wipe the drive in Leopard, do it from the install disk. Otherwise do it from you Snow Leopard install disc.
-
Mac Pro gets stuck on the grey screen and won't finish booting
I have a Mac Pro 1, 1 recently (successfully) upgraded to snow leopard that gets stuck on the grey screen with the spinning rainbow cursor (after the apple logo and brief blue screen) and won't finish booting up. This happened after my computer froze up and I had to force quit. I checked out the forums and I tried all the all the suggestions (like disconnecting peripherals) and appropriate disk utilities, saw no errors with the HD reported, and had no trouble doing a safe boot (everything works o.k. there) or starting up from the software disk to perform the repairs. I did notice that during the repair permissions command, it gets stuck in the last few minutes, the CD starts to chug along, and everything freezes and I have to force quit. This happens every time I try it. I eventually backed everything up, erased the HD and reinstalled the OS, reset PRAM and NVRAM, but I'm still getting the grey screen on restart. Tech tool deluxe reports a "fail" on the video RAM, but everything else seems to check out. Could it be a graphics card issue? I did notice some funky visual glitches occurring prior to the breakdown. Any other ideas?
I wouldn't trust Apple Disk Utility to do a hard drive repair, but I would go with TechTool Pro 5/6 if you have that instead of Disk Warrior from Alsoft.
Clone the drive, though you should have some bootable backup clones already; repair the clone; then boot and work from that drive. Always have a working copy of the system.
And off load all your data to other drives. -
I've recently update to Yosemite, ever since my Mac won't boot up from the grey screen
ive recently update to Yosemite, ever since my Mac won't boot up from the grey screen, I've checked on the utilities and disk can not be repaired. I'm gutted is it dead?.........how can I solve this......help please
<Re-Titled By Host>Did you mean Command + Option + R for internet recovery?
The only key commands I know that involve P is a PRAM reset:
https://support.apple.com/kb/PH11243?viewlocale=en_US&locale=en_US
Or maybe I am missing or misunderstanding something?
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