TS3274 How to get past frozen Update Details screen in AppStore
I want to move my iPad from account email1 (previous employer) to new account email2 but each time I try to use email2 on AppStore the process forces me to first update details such as secret question but when completed the last screen freezes and I can't proceed.
What I mean by "freeze" is that the active panel goes black and I can't access the screen behind it. This happened in December a few times too. Apple Support sent me lots of links but this is obviously a bug in either Ipad or their servers.
Help!
R
Apple support won't help me by investigating, even though this looks like is a bug in apple software. This forum won't help, so I'm a tad peeved that I've wasted my time looking for help from apple. Never happened with my 25 years using Microsoft. End of relationship with apple.
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Upon opening Server after the update has installed, it simply hangs for hours on end (more than 5 hours) on the above screen, with the progress bar showing about 1/3 complete. Please help!
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Did not yet completely reset the server. (It's not mine… it's from a customer so completely resetting the server is really the last thing he wants to be done…)
but I've digged deeper into the problem and the logs.
Test: renaming the .plist files mentioned in the arcticle about resetting the server
/Library/Preferences/com.apple.serverd.plist > /Library/Preferences/com.apple.serverd-old.plist
/Library/Preferences/com.apple.servermgrd.plist > /Library/Preferences/com.apple.servermgrd-old.plist
This triggers also a 'new setup' from the server instead of 'updating services'.
And even now the configuration of the server halted on the same place in the logs!
It's always in the part with 70_calendarcommonextra.py
path: /Applications/Server.app/Contents/ServerRoot/System/Library/ServerSetup/CommonE xtras/70_calendarcommonextra.py
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2014-04-16 11:36:42+0100 received postgres stdout '2014-04-16 11:36:42 XPG.32230: Executing pg_ctl [\'/Applications/Server.app/Contents/ServerRoot/usr/bin/pg_ctl\', \'-p\', \'/Applications/Server.app/Contents/ServerRoot/usr/bin/xpostgres\', \'start\', \'-l\', \'/var/log/caldavd/xpg_ctl.log\', \'-w\', \'-o\', "-c listen_addresses=\'\' -k \'/var/run/caldavd/PostgresSocket\' -c shared_buffers=105 -c max_connections=70 -c standard_conforming_strings=on -c unix_socket_permissions=0770 -c log_lock_waits=TRUE -c deadlock_timeout=10 -c log_line_prefix=\'%m [%p] \' -c logging_collector=on -c log_truncate_on_rotation=on -c log_directory=/var/log/caldavd/postgresql -c log_filename=postgresql_%w.log -c log_rotation_age=1440"]\n2014-04-16 11:36:42 XPG.32230: Spawning... [\'/Applications/Server.app/Contents/ServerRoot/usr/bin/pg_ctl\', \'-p\', \'/Applications/Server.app/Contents/ServerRoot/usr/bin/xpostgres\', \'start\', \'-l\', \'/var/log/caldavd/xpg_ctl.log\', \'-w\', \'-o\', "-c listen_addresses=\'\' -k \'/var/run/caldavd/PostgresSocket\' -c shared_buffers=105 -c max_connections=70 -c standard_conforming_strings=on -c unix_socket_permissions=0770 -c log_lock_waits=TRUE -c deadlock_timeout=10 -c log_line_prefix=\'%m [%p] \' -c logging_collector=on -c log_truncate_on_rotation=on -c log_directory=/var/log/caldavd/postgresql -c log_filename=postgresql_%w.log -c log_rotation_age=1440"]\n'
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2014-04-16 11:36:43+0100 received postgres stdout '.'
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and then some lines below
calendarcommonextra: Apr 16 11:36:48 Service was not previous enabled
and the it stops, and keeps waiting forever…
Then I've tried to expermiment a little bit in the /Library/Server folder with renaming some folder to see if thsi could solve the problem. (Because the folders are getting recreated with default settings and data). So I've renamed "Calendar and Contacts" and tested: No success. I've renamed "PostgreSQL" and tested: No success. …
When I read some articles about these problems most of the time the problem seems to be related to some 3th party from specific software is installed, like when someone installed another version of Python instead of using Apple's. The upgrade process does not seem to like this and freezes.
A quick look in the Downloads folder of this specific server showed an installer of pgAdmin, used to configre/control PostGreSQL databases… so -in this case- this was installed by another external company to do somehting on that server which I don't know what it does .
But for now, I've pinpointed the problem. The original PostGreS of OS X Server on this server is tampered/overwritten by another PostGreSQL and this will be the reason why the update does not work.
I have to phone that other company next week to see if they are aware of this issue, and hopefully they know how to fix this.
bottom line
reading the ServerSetup.log is the first thing to do! -
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Regard
Helios -
My newly updated iPad 2 wants an email for the apple ID. My apple ID is not an email address. How can I get past the set-up screen?
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How to get past License Acceptance Screen? (PSE8) - Part 2
Well, I thought I had solved this problem by re-installing PSE 8, since it worked again for a while. However, now inexplicably it has started having the same problem again (i.e., refusing to get past the license agreement screen even though I click "accept") - see this thread for the first part of this problem/discussion:
http://forums.adobe.com/message/4823143#4823143
This time, after trying all the suggested solutions without success, I again tried to just go ahead and re-install PSE8 to solve the problem. HOWEVER, this time I keep getting an error message during the attempted installation (actually, during the beginning part where it makes you uninstall PSE8 before it will install it again) that prevents the installation from completing. The error is shown below:
http://i3.photobucket.com/albums/y96/Cladean/PSE8installerror_zps4fc701de.jpg
So, I'm stuck and unable to use my copy of PSE8.
Anybody know how I get past this mess and get it working again?OK - thanks for trying to help, but I'm outta here. After telling me last night that the Adobe Chat service won't support or help me with my PSE 8 problem because it's too old, I D/L'ed and installed the trial version of PSE 11 last night. It fired up OK last night, but today it said it had some updates to do, so I let it install them. Now, PSE 11 fails to open. I tried to chat with Adobe support, explained the problem and gave them a copy of the error message details.
They then said that the Adobe Chat service will not support or help me solve the problem with their latest version of PSE, because it's the trial version and they only help with the very first launch, and they only support the full version. I guess they expect me to buy the full version when I can't get the trial version to start and they won't help. Gotta say, that won't be happening.
Just for grins, the relevant portion of the chat log is set forth below.
======================
General Info
Chat start time
Jan 17, 2013 2:29:49 PM EST
Chat end time
Jan 17, 2013 2:49:58 PM EST
Duration (actual chatting time)
00:20:09
Operator
Basavakumar
Chat Transcript
Thank you for your patience.
info: You are now chatting with 'Basavakumar '
Basavakumar : Hello. Welcome to Adobe Technical Support.
Basavakumar : I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Panthercules: Hello again - I think we chatted last night
Basavakumar : As I understand that you are unable to work with Photoshop Elements 11.0, am I correct?
Panthercules: That's correct now - since you couldn't help with my PSE8 problem last night, I decided to try the PSE 11 trial version again to see if I could get that working
Basavakumar : Thank you for confirming.
Basavakumar : I will be glad to check and help you with this issue.
Panthercules: Thanks - here is the error details on the message I'm getting when it stopped working today (after working OK last night):
Panthercules: Problem signature: Problem Event Name: APPCRASH Application Name: Photoshop Elements 11.0.exe Application Version: 11.0.0.0 Application Timestamp: 505e85c3 Fault Module Name: StackHash_0a9e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 00000000 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
Basavakumar : May I know what is the exact error message you are getting when you try to launch Photoshop Elements 11.0 application?
Panthercules: see above
Panthercules: It starts with the popup saying "Adobe Photoshop Elements 11 has stopped working"
Panthercules: and then gives the above info as "problem details"
Basavakumar : Just to confirm before you were able to launch Photoshop Elements 11 application?
Panthercules: Yes - it installed last night (without choking on the failed PSE8 uninstall as I thought it might), and it launched and imported the PSE8 catalog just fine. I launched it a couple of times last night, just to see if it was working. But when I tried to launch it today to do some scanning, it popped up a message about updates being available. It installed those, but now fails to launch
Basavakumar : Thank you for confirming.
Basavakumar : In this case you need to refer the Adobe forums.
Basavakumar : Please click here Adobe Forums.
Basavakumar : Please click on the above link to visit Adobe Forums
Basavakumar :
Basavakumar :
Basavakumar : Is there anything else I can help you with?
Panthercules: So, again you're saying that the Adobe Chat support doesn't support even the latest version of PSE 11 and you can't help me with this?
Basavakumar : Yes chat support is available for Adobe Photoshop Elements 11 fullversion.
Panthercules: So, somehow you expect me to buy the full version when the trial version stops working and you can't help me get it working?
Basavakumar : For trial version support is available only for first launch.
Basavakumar : So please visit the forums for further assistance.
Basavakumar : Is there anything else I can help you with?
Panthercules: No - no point - looks like I won't be needing any support from Adobe as I never plan to buy anything from an outfit with this lousy support - thanks anyway.
Basavakumar : Thank you for contacting Adobe. Good Bye.
=======================
For those of you stuck with troublesome Adobe software, I'm glad you have a helpful Forum here, but I can't see it making any sense to buy any more software from a company that has such crummy official support, so unless my copy of PhotoShop goes belly-up sometime I guess I'm gone.
Thanks for trying to help folks - too bad Adobe doesn't have the same attitude. -
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If the iTunes purchases are not in your iTunes library you can redownload them by:
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Claudius,either you didn't read my post, or you jumped to conclusions. I had a skype account that was created using a microsoft account (NOT THE ACCOUNT I AM USING NOW). PURE MICROSOFT ACCOUNT NO OTHER ACCOUNT LINKING.I had to change the primary mail of that account.I was told "no can do" by skype support.I found that if I went to account settings and clicked on the link on the line below the one that said "MICROSOFT etc" (labeled something along the lines of "TV or Device") I got the opportunity to set the password of the "live:username" account (WHICH YOU COINCIDENTALLY HAVE TO DO IF YOU WANT TO USE SMART TVs ETC).Once that was done, I COULD SUCCESSFULLY DO WHAT SKYPE SUPPORT SAID WAS IMPOSSIBLE- I could change the primary mail address. once that was done, and NOT BEFORE, I linked the account to a facebook account as well, just to be sure I have more than one way to access the skype account. What caused you to get the impression that I was writing something else? furthermore this sentence - "The solution you described in your initial message isn't actually once since all the time you were operating on different account that weren't actually linked" does not make sense, I think you mis-edited it.and I need to point out that you are incorrect. I WAS NOT OPERATING ON DIFFERENT ACCOUNTS I WAS OPERATING ON ONE SKYPE ACCOUNT, THAT WAS CREATED USING A MICROSOFT ACCOUNT just like you say you recommend. I still don't know how you can misread my initial entry like that. If you have a better solution to my initial problem - changing the primary mail of a skype account created throuth either a microsoft account or a facebook account, Please write a sticky to explain how to do it, and please inform skype support that Yes it can be done, and this is the way it is done. So far my "lucky shot" seems to be the only way to do it.
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How can i get past the low ink screen?
ok i know there is a way to make your printer "get past" where it tells you that you need to replace the ink cartridge, and it just might not show the right ink levels. i know this because i have gotten past it before, I just do not remember how. to all of you out there reading this that know...PLEASE help!! look, i am a single mom working 2 jobs and hardley have enough money to feed my kids and put gas in my car with what i make no i dont need sympathy i just need to know how to get past this issue. I refilled my ink cartridge because i can not afford to spend $125.00 on new ink cartridges. the last time i did, they leaked out of my printer and almost ruined the printer AND the table i had it on! And YES THEY WERE HP CARTRIDGES!!! if anyone knows how to get past this issue PLEASE let me know!!! I am trying to print out my resume and it wont let me past this screen. the issue of it being under warranty does not matter because that is long past and yes i will take the chance of it being ruined because if i dont get past this the printer is going out the window and yes then it be solved.PLEASE HELP!!!!!!!!!!!!
Hello , Welcome to the HP Support Forums!
I understand that you're getting a 'Low Ink' message on the front panel of your HP Officejet Pro 8500 Wireless All-in-One Printer and would like to bypass this message. The ink system in your specific model of printer requires ink to be in the cartridges for the printer to function. Ink is required for printing, but also for regular maintenance on your printer. The Semi-Permanent Printheads within your product control ink for going on the page. If your printer is not able to perform regular maintenance because it has empty ink cartridges installed, damage may be caused to the Printheads. Should the Printheads become clogged or defective they will also need to be replaced. For additional ink usage information please click here. When printing from your computer, colour ink may be used to print black, depending on the program that you're printing from. If you prefer to print in only black ink and save your colour cartridges you can set your print driver to 'Black Ink Only'. However, your printer cannot be in an error state for these changes to take affect. Therefore, if you would like to adjust your print driver setting to use only Black ink when printing black only documents, you will need to replace your depleted cartridges first. I am happy to provide additional assistance with adjusting your print driver setting once you have replaced the depleted cartridges. I look forward to hearing from you! -
How to get past gray screen on MacBook?
How to get past gray screen on MacBook?
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You need to force the phone into recovery mode, as described here, & restore it:
http://support.apple.com/kb/ht1808
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Hey Dpcupcake,
If you can not get past the sign in screen on your iPad, you will need to use the steps in this article to recover use of your iPad -
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Thanks for using Apple Support Communities.
Happy computing,
Brett L
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