TS3274 My iPad is "frozen" ...graphic of charger cord with an arrow pointing to the iTunes logo. I was updating the latest iOS update and this happened. Please help.
My iPad is. "Frozen"... Graphic of charger cord connector with an arrow pointing to the iTunes logo. This happened when I was updating iOS software.
FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
Similar Messages
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I attempted to update to latest version of IOS. Now all I get on the display is a graphic of the power cord with an arrow pointing to an iTunes icon. Ipad does not seem to power down or power up correctly. Home button is not responding.
I am new to this, could you provide me with a little more detail on how to do this? Thanks so much!
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I've plugged it into the computer and nothing happens...nothing changes....the screen still has a pic of the computer charging cord with an arrow pointing to a music symbol at the top of the screen. I can't seem to get it to do anything.
For how to restore see:
iTunes: Restoring iOS software
Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
i went to plug in into iTunes and it would not allow me to fix it by putting into recovery mode.I tried everything called apple care that did not help
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Why will my ipad not update?
You need to restore the iPad now. When you restore the iPad, the newest iOS should download and install to the device.
Read this for more information.
http://support.apple.com/kb/ht1414 -
I bought a new ipad2 yesterday and charged the battery and then expected to get going with it but the screen only displays an image of a ubs connection with an arrow pointing to a itunes symbol. I downloaded itunes on a PC and plugged in the ipad to it but nothing changed on the PC or ipad. very frustrating. anyone else experience this or have know how or ideas to help me?
Here is my standard reply, some of which may have no relevance to your situation. Start with trying different USB ports, even a numbe of times.
1. Make sure that your device is not hidden (left hand pane). If it just reads device then toggle between SHOW and HIDE.
2. Try all the other ports on your computer, even a number of times.
3. Make sure your lead /connections are not faulty.
4. If you have another computer try plugging your device into it without taking any action, give it a moment, remove it and try it back in your other computer again.
5. Make sure you have the latest version of iTunes installed.
6. If using Widows, make sure all Windows Updates are installed.
7. Failing all that, see here - http://support.apple.com/kb/TS1538 for Windows and http://support.apple.com/kb/TS1591 for Macs
8. And failing all that put the device into Recovery mode. See here and note the paragraph 'If you restore from a different computer.... ' down near the bottom of the page -
http://support.apple.com/kb/HT1808 -
Hi, I bought an iPod 2 and I jailbreaked it before. I tried to download the iOS 5.0.1 from the Settings icon on my iPad 2 but then my iPad wouldn't turn on anymore and it kept on showing a screen with an arrow pointing to an iTunes symbol. I later learned that this was the recovery screen so I tried to put it out of the recovery mode by pressing the home button and power button simultaneously, but the screen kept on returning back to the recovery screen. I could not restore the iPad 2 on iTunes either, so I downloaded Tiny Umbrella 5.10.01 and tried to save the shsh. However, under the recovering devices section on the left side, my iPad did not appear and I only got a device titled ?18092..... I tried to save the shsh of this ?18902... anyways but this did not work. So, I clicked on the device and pressed the exit recovery but then my iPad2 screen went black with a white apple logo in the middle. This logo keeps on dimming and disappearing and even when I plug my iPad 2 to the computer, neither my iTunes nor the Tiny Umbrella notice it. I need urgent help!
eddiekero wrote:
Hi, I bought an iPod 2 and I jailbreaked it before. I tried to download the iOS 5.0.1 from the Settings icon on my iPad 2 but then my iPad wouldn't turn on anymore and it kept on showing a screen with an arrow pointing to an iTunes symbol. I later learned that this was the recovery screen so I tried to put it out of the recovery mode by pressing the home button and power button simultaneously, but the screen kept on returning back to the recovery screen. I could not restore the iPad 2 on iTunes either, so I downloaded Tiny Umbrella 5.10.01 and tried to save the shsh. However, under the recovering devices section on the left side, my iPad did not appear and I only got a device titled ?18092..... I tried to save the shsh of this ?18902... anyways but this did not work. So, I clicked on the device and pressed the exit recovery but then my iPad2 screen went black with a white apple logo in the middle. This logo keeps on dimming and disappearing and even when I plug my iPad 2 to the computer, neither my iTunes nor the Tiny Umbrella notice it. I need urgent help!
At this point only a restore will fix your issue. -
Hi .. my iPad 4 with iso 7.0.3 he is restarting himself ... How can i solve this problem please help me
Standard troubleshooting...
1. Try a Restart by pressing the sleep/lock button until you see the slider. Slide to power off. Restart by pressing the sleep/lock button until you see the Apple logo.
2. Try a Reset by pressing the home and sleep buttons until you see the Apple logo. Takes about 5-15 secs of button holding and you won't lose any data or settings.
3. Remove apps from Recently Used list...
- From any Home Screen, double tap the home button to bring up the Recents List
- Swipe up on the app preview card to remove it from the list
- Press the home button when done.
4. If still a problem restore with your backup.
5. If still a problem restore as new, i.e. without your backup. See how it runs with nothing synced to it.
6. If still a problem, it's likely a hardware issue. -
ipad continues to go to home screen I slide arrow to unlock, it asks if I want to unlock. Hit cancel and process happens again b4 allowing system to unlock. Not sure if hardward or ios problem. Ant ony else seen this problem?
Cant afford a new device at this time.You can try resetting your iPad by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
Try again to see if the problem persists. -
I recently did an update and now my iPad is stuck showing the cord with an arrow pointing to the iTunes icon. It won't let me clear this screen. What do I do to fix it?
Well, that illustration is suggesting you plug your iPad into iTunes (current version: 11.0.2).
Have you tried that? -
Please help with my iPhone 4s. I updated to OS 8 using iTunes. It had an error and no my phone is frozen. It shows the pic of the charger with an arrow pointing to the iTunes logo. I have tried a hard boot. I plug it into iTunes. My computer won't even acknowledge it is plugged in. Any tips???
Sounds like it is time to call Apple and make an appointment to take it in for them to examine it and find out what is wrong with it.
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My new ipod touch has become stuck. The screen has an image of the itunes logo near the top an arrow pointing up just below that, and an image of the charger at the bottom. I don't know what this means. I've tried charging it, and turning it off and on, but it comes back to this screen every time. Anyone else experience this and know how to fix it? Thanks!
plug your ipod into itunes...it may not do anything plugging it into your own itunes so you may want to try plugging it into someone elses to save the trouble. I had this same problem last week plugged it into my dads ipod and it worked (:
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iPad has not worked right since it updated to latest software. Tried to question Apple about it but it costs 20 bucks just to lodge a complaint. Is this normal Apple behavior or am I missing something. Also anyone else having issues with upgrade to iOS7. It was working great until that point and now goes into reboot mode often and sometimes will continuously reboot several times. I have tried to restore but that didn't clear the problem. Any thoughts or help would be appreciated.
Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M. -
my i pad wont turn on its not dead or cracked i tried holding the lock and home button while it was charging like i saw online and nothing
Try to hold the sleep and home keys for about 20-30 seconds. See if you can force it to reboot.
My iPad did something similar, as did my iPod. I charged it and it turned black, the screen wouldn't turn on but the insides were still working. A reset brought it back. -
After updating my Iphone 4s to os 7.1.1 from 7.1 over the air, my phone went into recovery mode. Yet when I try to restore it with Itunes on my windows 7 laptop it says the network connection has been reset. Make sure your network settings are correct and your network is active, or try again later. My phone has the itunes logo and charger symbol on it, as well as an arrow pointing at the Itunes logo. After holding the sleep button down or even doing the hard reset the same screen comes up on my phone regardless of whether it is plugged in or not to my computer. I have turned my computer off and on again. It is plugged in and charging as it's battery life is very short. I also reset my modem and the same error message pops up. The only option on my computer when my phone is plugged in is to restore it. My firewall also allows Itunes through it. I have literally tried everything I know being someone who knows very little about technology. I also do not want to hear about how the update worked for other people. My phone has been in recovery mode for 5 hours at least now so it will just make me more frustrated if a bunch of people post about how the update worked for them.
Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
kevinpowell1 wrote:
how can i get it out of recovery mode?
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...
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