TS3274 My iPad randomly shuts off
My iPad randomly shuts off. No reason. In middle of games, Facebook, uploading pictures....
Try this:
Make sure IOS is updated to latest version
(How to update your iOS device
http://support.apple.com/kb/HT4623)
Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings (or for network connection issues 'reset network settings').
(no media or data will be deleted from the device, this will only take a minute).
If that doesn't work then backup and then restore the device as new first (to isolate cause of the issue). Then from backup if necessary.
How to back up and restore (iCloud and iTunes)
http://support.apple.com/kb/HT1766
Similar Messages
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my ipad randomly shut off and when i go to turn it on it shows a cord connecting to the itunes symbol, my ipad is not disabled by the way. has anyone else had this problem? if so does anyone know how to fix it?
Glitchs like that sometimes happen
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If sit still reocurrs a lot, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My ipad randomly shuts the app I am in...ny suggestions?
all apps... no one in particular... just goes back to icons
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The sound on my ipad shuts of
I'm a new user of these apple forums so I don't really know how stuff works, bur here's my question
Recently, the sound on my iPad Air randomly shuts down, (os 7.1 downloaded) then it randomly pops up again. Sounds in the videos of photo gallery still works, as well as the videos on the internet (browser: chrome), and videis on Facebook too, but sounds like key board clicks, lock sounds, and games from the App Store store stop working... Please help, and I would also like to know if there are any other owners out there who face the same problem...Rev_JC:
Welcome to Apple Discussions.
There are a number of possible approaches to your issue. At first I thought it may be that your logic board was going out. The it sounded as if you needed to Reset the PMU. Finally, who talked about slapping it around and getting results, it sounds like it may be a loose display cable or something of that sort. Since you are completely new to Macs your best bet would be to go online and make an appointment at the Genius Bar in your local Apple Store. It costs nothing. They will look over your computer and give you an idea of what is wrong and what it will cost to rectify it.
Meanwhile, to help to identify your computer more closely, while the computer is booted go to Apple Menu > About this Mac. That will tell you the OS you have installed, the Processor speed and the computer you have. Please report this info back with you response.
Please do post back with further questions or comments.
cornelius -
Ipad frequently shuts off while I'm working
We got the new Ipad 4 for Christmas and it randomly shuts off when we are using it. Is there a sensor along the rim of the ipad that I'm unaware of? I have applecare on it so I can call, but I just wanted to check to see if anyone is having these issues? Thanks, Jami
iOS: Device unexpectedly restarts, displays Apple logo, or powers off
http://support.apple.com/kb/TS5356
Not normal. Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
Cheers, Tom -
My iPad randomly shuts down apps and Safari...any fixes for this?
Basic troubleshooting steps might help. If you are using the iPad 1, low memory issues may be causing the app and Safari to crash.
Quit all apps completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Definitely do this - Go to Settings>Safari>Clear History, Cookies and Data. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. -
Iphone 6 randomly shut off and will not turn back on - help!
I bought my IPhone 6 last fall from T-Mobile. My iPhone 6 was working just fine about an hour ago. Went to hit the home button to check the time and it would not turn on. It appears to have randomly shut off and now it will not turn back on. Tried holding the power button - nothing... same with the home button. Assuming I need to take it in for service, but I'm not sure if there is some easy fix for this.
Good Afternoon, robmarshall6,
If your iPhone will not turn on, try the steps in the article below to address the issue:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412
Take care,
- Judy -
My ipad will shut off all the way...
I have this problem, where my ipad will shut off (Like when you hold the lock button and slide the arrow thing) this happens randomly, but mostly when using internet applications, like YouTube or multiplayer games. Does anybody know what is happening, or what. I can do to fix this? I already tried going to settings and doing reset all, and it did not work. I also tried shutting off, and starting up again.
I have this problem, where my ipad will shut off (Like when you hold the lock button and slide the arrow thing) this happens randomly, but mostly when using internet applications, like YouTube or multiplayer games. Does anybody know what is happening, or what. I can do to fix this? I already tried going to settings and doing reset all, and it did not work. I also tried shutting off, and starting up again.
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My iphone 3gs randomly shut off and will not turn back on
randomly shut off while in use and will not turn back on when you hold the menu and on/off button
Good Afternoon, robmarshall6,
If your iPhone will not turn on, try the steps in the article below to address the issue:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412
Take care,
- Judy -
Ipad 3 shuts off, freezes and reboots
My ipad has begun randomly shutting off, and when it comes back on it tries to reboot the whole system. Then it freezes at other times. I can't depend on it since I never know when this will happen. I've tried everything apple says to do and wiped it clean and rebooted the thing myself and still it does the same thing. Anyone know what I can do besides sell it for parts?
You tried recovery mode and that didn't help?
iPad: Unable to update or restore - Support - Apple
If you restored using recovery mode, there really isn't anything else that you can do on your own. If you make an appointment at an Apple Store, they might be able to restore the device and getting it working properly again. From what I've read a couple of times here in the forum, they possess more sophisticated means of restoring than we have. -
My iPhone 3Gs randomly shutting off at any given moment. I could be in the middle of a text, a call, or doing some games and it'll just shut off.
Now here's the unique part. When I go to turn it back on, the apple loading screen pops up but it takes somewhere from 3-5 minutes for it to boot up. Then the lock screen with the time and whatnot shows up. From this point on, my iPhone has a chance to shut itself back down and I have to repeat the process over and over again. Most of the time the lock screen flashes and then goes straight to black (shut down) but sometimes I can make it a few menus before it shuts itself down.
The only way to keep the iPhone on is to plug it into a charger of any sort. I'm fairly certain it isn't a battery charge issue because this happens at any % of power and sometimes my iPhone can use up all of its charge and not have this happen while other times I can be at 90-100% and it could randomly shut itself down. What can I do in this situation if some has some solution to this problem please let me know on [email protected] Thanks!Not sure if this Term is Relevant towards an iPhone but, my iPhone won't Post unless if it's plugged into a Charger.
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I got macbook pro about a year and a half ago and up until now it has been running fine.
However, in the last few days, it has been started to run tediously slowly!
It wont allow me to open applications and i have to force quit out of any applications I finally manage to have because they freeze or stop responding.
On Google Chrome, pages become unresponsive every few minutes.
Even writing this post took more than 20 minutes as the laptop kept freezing and the webpage became unresponsive.
It also randomly shuts off and when it restarts, a message comes up saying my Macbook was restarted because of an error.
I haven't downloaded or updated anything that I know of recently that would have caused this.
Ive been reading through some of the fourms on this and I thought it'd be helpfull to post some of the information you may need to help me solve this problem!
Id be very gratefull if any of you could help! Thanks!
In the Activity Monitor, my CPU is currently:
System: 3.40%
User: 4.20%
Idle: 92.40%
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 6:22:39
Disk Information:
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (357.93 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/hosts - Count: 44 - Corrupt!
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] org.eyebeam.SelfControl.plist 3rd-Party support link
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link
[System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.divx.agent.postinstall.plist 3rd-Party support link
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
iTunesHelper
Dropbox
Android File Transfer Agent
Internet Plug-ins:
OVSHelper: Version: 1.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
DivXBrowserPlugin: Version: 2.2 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 Cannot contact Adobe
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
SharePointBrowserPlugin: Version: 14.1.0 3rd-Party support link
AdobePDFViewer: Version: 10.1.9 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Safari Extensions:
DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145
AdBlock: Version: 2.5.45
AdBlock: Version: 2.6.18
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
DivX 3rd-Party support link
Flash Player 3rd-Party support link
Growl 3rd-Party support link
Old Applications:
None
Time Machine:
Time Machine not configured!
Top Processes by CPU:
12% WindowServer
4% mds
3% opendirectoryd
3% Google Chrome
2% coreaudiod
Top Processes by Memory:
205 MB com.apple.IconServicesAgent
147 MB Finder
131 MB Google Chrome
123 MB VLC
106 MB softwareupdated
Virtual Memory Information:
516 MB Free RAM
1.43 GB Active RAM
1.40 GB Inactive RAM
676 MB Wired RAM
1.83 GB Page-ins
0 B Page-outsPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
My 13inch MacBook Pro randomly shut off and won't turn on
My 13 inch MacBook Pro will not turn on at all. It randomly shut off while I was using it and now it won't come back on. The light on the charger is faintly blinking... But it is no longer charging. I tried a different outlet, and a different MacBook charger... Nothing. The screen is completely black and none of buttons or keys are responsive. I'm not sure if this has anything to do with it, but it seems that it shut off not even one second after I connected my iPhone to it via USB. I guess I should include that this was the first time my iPhone was connected to my MacBook since upgrading to ios 6.0. Any help or suggestions would be greatly appreciated. Thank you..
jc1122,
by “boot” I mean “use as the disk from which OS X will be run”. At the moment, all that is known is that your computer won’t start from its internal hard disk; my suggestion is to see whether it is able to start from your grey Mac OS X Install DVD, which is bootable (i.e. able to be used a disk from which OS X can be run). -
My phone randomly shuts off. I will be in the middle of using it and it will completely turn off. I can also not have used it all night and I will pick it up and click the home button and then it will flash the apple restart screen. I'm not sure what is causing this as I have only had the phone for about two weeks. It's a little concerning and just wanted to see if anyone knew what it could be without me having to go into the Apple store.
Thanks!Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If the issue persists...
Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download -
Machine randomly shuts off and then comes back on.
Hello! Basically whats happening is my computer randomly shuts off (No blue screen just powers off) and then immediately comes back on.
I am running three monitors and a single GPU. This has happened in two different cities (I moved) I have the same surge protector - however, other things on the protector do not reset / go off (alarm clock no battery).
Here are the crash dumps that microsoft said happened. (I uploaded three different ones)
http://www.mediafire.com/download/juwuzck8wpq6j0r/issues.rar
I'm a pretty avid builder but I'm a bit stumped with this issue. The machine will, at random, shut off completely (including lights) and then come back on, during normal activities and gameplay.
The temps do not appear to be reaching astronomic levels, maxing out at around 60-65c (cpu) and 45c for the GPU.
Parts:
cpu - i7 3960x (turbo enabled normal at 3.3, w/ turbo at 3.9ghz)
mobo - MSI X79A-GD45 /// Intel DX79SI (have tried both, it still happens with either, MSI is a new board.
psu - 750 Antec Gold High Current Pro
gpu - MSI Lightning 680 (no OC)
sdd - samsung 840 pro
hdd - Black 1TB
case - HAF 942-x
cooler - x40 kraken
ram - G.SKILL Ripjaws Z Series 32GB (DDR1600)
Here's what I tried
1. Bought a new motherboard (MSI $260) to see if the issue would go away. - Failed.
2. Was able to reproduce the issue VERY quickly when using the OC Genie2 on the MSI board, with teh button pressed, I could boot up OCCT and have it reproduce the issue with the power-off in around 2 minutes of the test. - Failed
3. Attempted PSU and GPU stress test with stock BIOS, tests ran 1 hr+ each with no issues. Shut down my machine and restarted it this morning and the issue came back within 5 minutes of use just sitting at the Windows Desktop. - Failed.
4. Turned the 32 GB of ram to 1600 and enabled XMP, crashed after 3-5 days.
5. Attempting to test each DIMM individually.
6. Issue happened again after about two weeks of not happening.
I've run OCCT for an hour with the "stock" bios and it didn't crash for an entire hour. I've also attempted to use the "OC genie2" overclock function and that triggered a crash within 2 minutes of the run.
Can anyone give me some more things to try? I'm thinking its possible it could be the PSU, but after running OCCT PSU test for 30+ minutes it had no issues.* Bugcheck Analysis *
BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa802224f9e0, The pool entry we were looking for within the page.
Arg3: fffffa802224fa50, The next pool entry.
Arg4: 0000000004070006, (reserved)
Debugging Details:
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
BUGCHECK_STR: 0x19_20
POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff800036ca100
GetUlongFromAddress: unable to read from fffff800036ca1c0
fffffa802224f9e0 Nonpaged pool
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: chrome.exe
++++++++++++++++++===============================++++++++++++++++++++++==========4
* Bugcheck Analysis *
VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa80262bc4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fa2be20, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.
Debugging Details:
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
FAULTING_IP:
nvlddmkm+153e20
fffff880`0fa2be20 ?? ???
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