TS3274 My sound On/Off button does not work. I have to turn volume all the way down to silence it. Is the switch faulty, or am I missing sometging

The volume On/Off switch does not work.  It does not mute sound. I have to turn volume all the way down to silence the sound.
Is the switch faulty or am I missing something here?

well first remove the case.  check the headphone jack for debris.  do a hard reset by holding sleep/wake and home button down together for 10 seconds untill apple appears.  backup and restore via itunes.  if issue persists the device needs repair

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