TS3274 What to do after being dropped? Now screen is black and gray.
What do I do if I dropped an Ipad and now it has a black/gray screen and won't do anything?
Sorry, but dropping is accidental damage, and it's not covered by your warranty. You can take it to the apple store and see wha they can do or see about an 'out of warranty replacement', read pay a reduced fee to swap out your broken one for a refurbished replacement.
Similar Messages
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I updated my ipad today. right after it updated, the screen went black. Since then I have not been able to turn on my ipad. I am recharging it. It has been recharging for 55 minutes. I have tried to reboot, nothing. I have tried everything i know to do. Nothing What else can I do?
You may need to try recovery mode now. Read this.
iOS: Unable to Update or Restore -
Turned phone off and now its black and gray screen
I turned my phone off and now the screen is black and gray and wont do anything. I just had a screen replacement done on my phone. I need my phone to work. HELP!
Hold the home button and the on/off switch simultaneously for at least 30 seconds or until you see the apple logo, indicating your phone's being rebooted.
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My iphone 5 was given to me by my sister in january, had a cracked screen, but has worked perfectly in the time i have owned it, recently it begain to have blue lines appear on the screen, but was still working, now screen is black and cant see anything, i know its on as i can hear all notifactions (messages, calls, emails etc) help please, whats wrong! can i still claim apple support, as i dont have warrenty papers?
There are no warranty papers, never have been for iPhones.
Take the device to Apple, an Out of Warranty replacement is $229.
Warranty does not and has never covered damage. The device has suffered damage (cracked screen). -
The background on my ipad is pink and constantly moving after being dropped
the background on my ipad is pink and constantly moving after being dropped. Any suggestions?
Hello mickd1505c,
Thanks for using Apple Support Communities.
It's appears as though you need to seek hardware service for your iPad since this occurred after you dropped it.
iPad Repair
http://www.apple.com/support/ipad/repair/other/
Take care,
Alex H. -
My ipad air2 screen is black and won't come on. I can hear siri but she says she cant work right now. What do I do?
If it has NEVER been jailbroke, here are some standard repair procedures:
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this. -
I installed ios7 on my iPad 2 yesterday, this morning it wouldn't open the weather channel app. I thought maybe I should power it down. When I held down on the power button the screen went black and now it won't do anything. What do I do now?
Try a reset: Press and hold both Sleep/Wake and Home buttons until the Apple logo appears.
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my iphone 5's screen blacks out every now and then. the phone is turned on but the screen is black and i can receive calls. what is wrong with my phone?
I have to believe this has something to do with iOS 7 issues. I have taken my screen blacked out 5s twice to the Genius Bar and the found a bunch of system apps had crashed. So if this is the case, is iOS7 the problem?
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My Ipod nano touch is not charging, not showing in my PC or laptop. Last I saw an apple icon and low battery signal. There after the screen is black and no power not taking AC or PC charge. What Can I do?
If the Reset didn't work, you'll need to do a Restore.
From iTunes, select the iPad and then select the Summary tab. Follow directions for Restore. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finished, you will be asked if you wish the contents of iTunes to be copied to the iPad. -
I have the original iPad was working completely fine earlier today tried to use it now screen is blacked out... What do I do?..
not sure if you are referring to a hardware failure...but here are the initial things you should try
http://support.apple.com/kb/TS3281 -
I changed my 4 digit password to lock the screen and forgot what I changed it to. Now phone is disabled and says connect to itunes. Has this ever happened to anybody? How can I fix this? I share my phone bill with my mom and my itunes account with my husband? I have all the apple ID's if needed
http://support.apple.com/kb/HT1808
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my iphone has stopped working it had 80% of charging but the screen got black and now i cant switch it on, what should i do?
help me ASAP pleaseHello sameen shah,
The following article would be a great place to start for information that can help get your iPhone working again.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen -
I dropped my iPod now it's black and blue in thE corner can I fix ite corny
I dropped my iPod and now it's black and blue in the corner
Turn it upside down on your knee, hold it securely and give it a few good thumps on the back cover!
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After unplugging my phone from being charged all night, the screen went black and will not let me do anything including turning it off. please Advise. Thanks
press and hold the home and power buttons until the Apple icon is displayed, then let go.
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My phone started vibrating mutiple times last night and the screen went black, and then it stopped and now I dont have a clue what to do. How should I fix this problem because I cant turn it back on? I have only had my phone for 2 months.
I also live an hr away from the Apple store, so its not the best thing to go there just to ask a question and find out what to do
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