TS3276 Can't open email attachments

Can't open email attachments

Read this link from Apple for more info:
http://support.apple.com/kb/PH11778?viewlocale=en_US&locale=en_US
The Apple Communities is a free information resource, but posting the eventual answer helps future users to learn solutions.

Similar Messages

I can't open email attachments on my ipad that have an arrow on them. Those with a W open just fine. Also can't open jpeg files-- they also have an arrow on them. Any ideas?

Hi, I can't open email attachments that have an arrow on them. Attachments with a W (windows) open just fine. I have an ipad 3. Thanks for any ideas.

Attachments that show as a bold downward pointing arrow in a gray rectangle in a dotted box have not yet been downloaded to your phone (usually because they are large). Tapping such an icon should download the attachment if you are connected to the internet and your mail server is reachable. Once downloaded, they should appear as normal (which would depend on the attachment type).
This is the "Using iPhone" forum, so I said phone, but the same applies on an iPad.

Can not open email attachments in yahoo mail

I can not open any attachments in my yahoo email account using firefox. However I can open them in IE. Please help!

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button ''or'' Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?

How can I open email attachments in Pages?

I am unable to open email attachments such as Word docs and PDFs in Pages. If I select them I get "open in mover lite." Until recently, when I selected them I could open in iBooks but that is no longer an option for me. I am not sure iBooks would help anyway!
How can I open attachments in Pages?
Thank you,
Prea

according to MS KB article:
http://support.microsoft.com/kb/278061
That file is made when someone is using Rich text format and attaches a file. Have them switch to either HTML or plain text and reatatch the file and you should see the proper attachments.
Jason

How can I open email attachments from an Exchange server?

When I am at home and accessing emails on my business email address I have to go through a Microsoft Exchange server. I can read the emails but whenever I try to open or download an attachment, I get the message: "To open this attachment, you must save it to your disk. Right-click the link, and then click Save. With a single-button mouse, hold the button down over the link, and then click Save."

according to MS KB article:
http://support.microsoft.com/kb/278061
That file is made when someone is using Rich text format and attaches a file. Have them switch to either HTML or plain text and reatatch the file and you should see the proper attachments.
Jason

I can't open email attachments

The apple store genius changed my email from hotmail to outlook because I couldn't send emails & it worked fine.
Then I updates to 7.03, now I can't open attachments.
Any suggestions?

Attachments that show as a bold downward pointing arrow in a gray rectangle in a dotted box have not yet been downloaded to your phone (usually because they are large). Tapping such an icon should download the attachment if you are connected to the internet and your mail server is reachable. Once downloaded, they should appear as normal (which would depend on the attachment type).
This is the "Using iPhone" forum, so I said phone, but the same applies on an iPad.

Can't open email attachments

Some email attachments that I get I can't open. Also is it safe to download adobe flash player so that I can view videos.

Some email attachments that I get I can't open.
Some file formats aren't usable on the iPhone or iPod touch.
Also is it safe to download adobe flash player so that I can view videos.
Flash content cannot be viewed on the iPhone or iPod touch at this time. The player is incompatible.
(30026)

Nokia C7 - can't open email attachments

I have just bought the Nokia C7. I am on Orange. 1. Fantastic phone except I can't open attachments, I get a "cannot connect, check your connection settings" message. I can open emails, I can go on the internet with no problem. I tried this with an 02 sim & still got the same message. 2. Also, how can I stop my emails disappearing from my inbox once I have opened them? Can anyone help?

Rajivindia - I am none the wiser about this & haven't read anywhere of anyone else other than you having this problem. I have spoken to Orange several times but can't seem to find someone that knows what they're talking about.
I have tried several different sims & am still getting the same message - it must be a settings issue but I have gone through everything I can find to no avail.
I honestly thought I was the only person on the planet with this issue!
It's getting to the point that this phone is going to go to the Nokia shop & be sent away to sort - its still under warranty & it'll be returned for a refund if it can't do what it's supposed to do!

HT204075 I can't open email attachments on my air laptop.

I can't seem to open any attachments sent from vendors.

What kind of attachments? Do you have the software necessary to view those particular types of files? What happens when you attempt to open them?

TS3899 Can't open email attachments on iPhone 4S

I can't open some email attachments

Seeing exactly same problem on IOS 5.1.1 ipad 2. This ipad belongs to my parents. I upgraded it for them and now they are pretty disappointed because of this problem.
What a shame, Apple has such basic bugs in IOS nowadays!!

After upgrading to ios7 I can't open email attachments when I turn on voice over in accessibility. How can I solve this problem??

With the new ios7 upgrade I have noticed that some accessibility features are not as strong. In emails I am now unable to open attachments as although I can see them at the bottom of the email when I touch on them voice over reads the paragraph above and does not allow me to open the attachment. Is this a glitch still to be sorted or can someone help me solve it??

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

Opening email attachments created by microsoft

first week with ibook going smooth but minor problem can't open email attachments created by microsoft word or excel, any suggestions would help

camryn,
Since your iBook is new you may have a trial version of Pages and Office 2004. It may have also come with AppleWorks.
Look in your Applications folder.
If you have any of these programs control click on the attachment and >open with, Navigate to said program.
Pages does agood job of opening Word files, AppleWorks is IMHO not so good. I'm not sure about the Excel files, maybe someone else can offer more on that.
You can go here to check other alterntives:
http://www.versiontracker.com/php/search.php?mode=basic&action=search&str=office &plt%5B%5D=macosx&x=0&y=0
Hope this helps.
20" iMac G5 rev.B, 250GbHD, 2GbRam Mac OS X (10.4.3)
20" iMac G5 rev.B, 250GbHD, 2GbRam Mac OS X (10.4.3)

After my OS update I can no longer open email attachments. What could be the issue??

After my latest OS update I can no longer open email attachments. What might be in the issue??

Quit Mail and restart.
Select each of your mailboxes and select Rebuild under the Mailboxes menu.
If those don't help, then reinstall Yosemite:
Reinstall Lion, Mountain Lion, Mavericks or Yosemite without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, Mavericks, or Yosemite
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

After update I am no longer able to open email attachments by just clicking on the attachment. I now have to click control and then click open linked file. How can I open attachments by simply clicking on them?

After update I am no longer able to open email attachments by just clicking on the attachment. I now have to click control and then click open linked file. How can I open attachments by simply clicking on them?

Unless you believe middle-click is yours and don't like it being usurped, mine is set globally to "Enter".

Can't see, quickview or open email attachments...

iPad 2-I can receive emails fine, but cannot see, quickview or open email attachments. I've been sent PDFs and can see a paper clip icon in email list view, but no PDF icon in the email.
Why?
Thanks.

How about something really crazy and unheard of?
I have two email accounts with Google Mail. Both are the only ones set up in the Mail app inside my iPad2. One would load everything: .jpeg, .docx, .pdf, and everything. The other would not.
I tried hard reset multiple times, deleting both email accounts and hard resetting. I cut all processes using SBSettings and killed all processes related to mail. So I have nothing running now, and I deleted all of the readers, Doc to Go, Quick Office, and other apps I had added.
Now I have nothing running and no apps installed.
Then I set up mail again from the bottom, as if the iPad came in the mail today. One gmail account still automatically opens and previews .jpg attachments, and show .doc, .pdf attachments with their respective icons. THE OTHER GMAIL ACCOUNT IN THE SAME iPAD MAIL APP DOES NOT OPEN THE SAME MESSAGES I HAVE FORWARDED TO BOTH. I would see an arrow pointed down in the icon inside that "faulty" mail account, and the name of the attachment below the icon. I have pressed my finger a gadzillion times on those icons, only to see the spinning wheel briefly and nothing. Holding them down would do nothing, and i can't open in other apps.
The wackiest thing is... when I hit forward (by tapping the curved arrow at the top), I get a drop-down choice list: "INCLUDE" and "DON'T INCLUDE" attachments. When I tap on INCLUDE, .jpg files immediately load and show in the reply message, only two of four .pdfs load and open, but no .docx attachments would.
How would we be supposed to troubleshoot or fix something like this?

TS3276 Can't open email attachments

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