TS3276 Help!! I'm a fairly new MAC user. My Email has frozen on the computer. I cannot close Email to do a reboot. what have I done wrong and how do I correct the problem. My server is obviously working. thanks, Sharon

My Email has frozen. I'm unable to close Email so I'm unable to reboot the computer. I'm a fairly new Mac user. What have I done wrong? And how do I resolve the issue? thanks, Sharon

Force quit. cmd-option-esc key combo. Then choose Mail and force quit in the window that presents itself.

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I downloaded adobe flashplayer as i couldnt see any video content on facebook. now all the videos i watch are jerky. ive tried to delete it off my harddrive and emptyied trash but still its no good. what have i done wrong/ and how can i fix it?

I downloaded adobe flashplayer as i coulnt access video content on Facebook. now all the videos i watch jerk around. what have i done wrong and how can i fix it? I tried deleted the program to trash then emptyied trash but its still happening

Try emptying your browser cache more often. If you are using Safari, from the menu bar top of your screen click Safari > Empty Cache
Try a video on FB. If can't stream Flash content, back to the menu bar click Safari > Reset Safari. Select the top 5 boxes, click Reset.
If that doesn't help, try deleing Flash cookies > Flush.app – Flash Cookie Removal Tool For OS X | MacHacks.TV

HT1386 I have a new computer. I have copied Itunes library from an external hard drive. Itunes now tells me I cannot sync with my Ipod as it thinks the 20gb on the computer are different to the 20gb on my Ipod touch! What have I done wrong? How can I fix

I have a new computer. I have copied Itunes library from an external hard drive. Itunes now tells me I cannot sync with my Ipod as it thinks the 20gb on the computer are different to the 20gb on my Ipod touch! What have I done wrong? How can I fix it? Alan

See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
Sync Your iOS Device with a New Computer Without Losing Data - How-To Geek

When creating a multi page document, some of my thumbnails become linked and can't be separated for editing. What am I doing wrong and how do I correct this?

When creating a multi page document, some of my thumbnails become linked and therefore impossible to rearrange. What am I doing wrong and how do I correct this?

The pages in sections stick together because the text flows between the pages.
Insert a section break to isolate pages between sections.
Now this all works in Pages '09, unfortunately Pages 5 doesn't let you.
Peter

HT2497 have new Mac Pro 15 inch. every time I turn computer on it is no longer connected to internet.I have to go in and tell it which network and put password in. I have asked it to remember password but it is not

Have a new Mac Pro for 3 days. When I turn it on it is offline. I have to go in and pick the network and put password in. I have asked it to remember the password, not doing it

Have a new Mac Pro for 3 days. When I turn it on it is offline. I have to go in and pick the network and put password in. I have asked it to remember the password, not doing it

TS2529 I backed up my phone to my computer, then when I tried to restore the backed up version it hadn't backed up all of my content. What have I dont wrong and how do i find it?

I had a software problem with my Iphone 5 and so was told by someone in the apple shop that I should restore my phone to factory setting. So, i plugged into my computer and itunes, then backed up my phone to my computer. I wiped it and then clicked restore back up version. I did this the same way around 6 weeks ago when I was switching from my old Iphone 4s to my new 5, and didn't have a problem with it then. So, when I go onto my phone after it had finished restoring the backed up version I realised that the backed up version did not contain all of the data from my phone. For example, no text messages at all, no settings restored, and worst of all not a single photo. Not sure how this has happened, I cant seem to find the backed up version I did earlier today before wiping my phone. The only versions of my phone listed in the back up bit are the new crap version with all my stuff missing, or my old version from when I transferred from the 4s to the 5. I have managed to restore that version to my phone so at least I have everything I had up to 6 weeks ago. But i would really like the version from earlier today before it was wiped as I'm missing some important information and contact numbers. If anyone can help with this I would appreciate it. Thanks.

You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Synced media like apps and music are not included in the backup that iTunes makes.

II downloaded the OS X version 10.9 and my iPhoto version 9.2.3 will n.ot open. I get a message that I can't use this version of the application I photo with this version of OSX. What do I do now and how do I get the photos out of the old version?

I downloaded the OS X version 10.9 and my Iphoto version 9.2.3 will not open. I get a message that I can't use this version of the application I photo with this version of OS X. How do I upgrade to a i photo that will run on 10.9. Do I purchase a new program or can I do just an download?

Check the "Purchases" page in the Mac App Store and see if there is a more recent version there already waiting for you.

I am trying to add the Youtube widget, but I get a black box saying blocked plugin. I have even tried to embed it from Youtube as well and it does the same thing. But when I drag the Vimeo widget over, it connects like it should. What am I doing wrong and

I am trying to add the Youtube widget, but I get a black box saying blocked plugin. I have even tried to embed it from Youtube as well and it does the same thing. But when I drag the Vimeo widget over, it connects like it should. What am I doing wrong and how can I fix this problem?

Make sure that both the web browser you're using and its Flash plug-in are up to date. Google Chrome has its own Flash plug-in it updates on its own. Firefox, IE and other have separate plug-ins.

I need a picture from an event that I only have video of. Is there a way to get a jpeg/still shot exported from imovie clip? I'm a fairly new mac user.

I need a picture from an event that I only have video of. Is there a way to get a jpeg/still shot exported from imovie clip? I'm a fairly new mac user.

John Codgell has some tips on how to use MPEG Streamclip to do this on this Discussion Thread:
Helpful AnswerRe: can you make a still photo from clip

Can someone please tell me the cause of the msg-The song could not be used because the original file could not be found- and how I might correct that problem?

Can anyone please tell me the cause of the msg-The song" " could no be used
because the original file could not be found-and how I might correct that problem? Lou

I stupidly tried to copy my music files to an external drive so I could transfer them to my new iMac (old Macbook Pro is being retired). I now know I should've tried home sharing or something to transfer the music.
Anyway, the situation I am in is that I have not managed to transfer anything and I now cannot access the music on my old Macbook Pro either! I have the message "the song 'xyz' could not be used because the original file could not be found. Would you like to locate it?". I understand that this is because iTunes cannot locate the files. When I try to locate the files I find nothing.
I have tried searching my whole Macbook Pro for mp3 files and m4a files and Spotlight cant find any! The tracks are all still listed in iTunes. I also searched the external hard drive. I definitely haven't deleted anything. So where could they have gone and is there anything else I can do to search for them? I have a feeling I am just not searching for them in the right way because I have not deleted anything.
Old computer is Macbook Pro OS X 10.6.8 with iTunes 10.4.1
New computer is iMac OS X 10.7.2 with iTunes 10.5
All I want to do is to set everything back to how it was so I can try the transfer a better way.
Please help. Thanks, Dashford.

May be slightly simple question from a new Mac user: Why can't I quit safari? I cannot quit it from top menu bar neither to do it from dock? All other apps are working normally.

May be slightly simple question from a new Mac user: Why can't I quit safari? I cannot quit it from top menu bar neither to do it from dock? All other apps are working normally.

Or you can actived the right button on your magic mouse and click on they icon in the dock. then you select "stop" and it's out of your dock.
Greetings
*update: Sorry, my mistake! I didn't read your message correct! Sorry for the inconvience!

HT5361 When inserting pictures in a new mail message using the " photo browser" button I can view and select photos but the " choose " button is gone. What have I done wrong?

When inserting pictures in a new mail message using the " photo browser" button I can view and select photos but the " choose " button is gone. What have I done wrong?

Hi Liz,
Sorry to hear you are having a similar problem. Last night I went to the tool bar at the top of iphoto, clicked on "File", then clicked "Browse Backups" in the drop down menu.    I have an external hard drive that is set up to Time Machine.   The Browse Backups opened the iphoto pages in the Time Machine. I selected a date one day ahead of the day I performed the now infamous update, and it showed my iphoto library as it had existed that day.   I then clicked "Restore Library" at the bottom right corner of the Time Machine screen.   Roughly 2 hours later my iphoto was back to normal.   When I opened iphoto there was a message saying I need to upgrade my program to be compatible with the new version of iphoto(version 9.2.1). I clicked "Upgrade" and within seconds it had done whatever upgrading it needed to do.
The only glitch in the restoration was that it restored the library as it appeared last week, so I no longer had photos I had imported this past weekend.   I simply went back to the Browse Backups in the drop down menu, when Time Machine opened I selected the page showing my pictures from this weekend and again said to Restore Library.   Roughly 45 minutes later the library was restored including the most recent photos.
I am now a happy camper.
I don't know if any of this will be of help to you because your email says you are having trouble with photos imported after the upgrade was performed.   Have you had any pop up notices when you first open iphoto, that tell you you need an upgrade to be compatible with the new iphoto?     If so have you clicked "upgrade"?
Good luck Liz, if you have Time Machine running as a back up to your library, maybe you wil be able to get help there, by following my instructions above.   Otherwise,   good luck with your investigations.   I'd be interested in hearing how you make out.
Karen

I found how to delete a series from my ipad, but it still won't download the last episode of the new series I am trying to have. What have I done wrong?

I found how to delete a series from my ipad, but it still won't download the last episode of the new series I am trying to have. What have I done wrong?

What is the GarageBand version that your friend is using?
If it is GarageBand '11, version 6.0.5, you can buy GarageBand '11 as a boxed retail version with the iLIfe '11 bundle, e.g. from Amazon.
Then you can upgrade GarageBand '11 to 6.0.5, using this upgrader from the Support page:
GarageBand 6.0.5
GarageBand 6.0.5 will work well with your system. But if your friend is using the newest GarageBand 10, this will not help. Then ask your friend to send you audio files for each track, so you can recreate the project from the audio. Or your friend could also use GarageBand '11 for the projects you want to share, that will run well in all newer MacOS X versions, even with GarageBand 10.0 installed on the same system.
-- Leonie

HT1751 On an old Mac I got this message while trying to burn a CD for the car: "The attempt to burn a disc failed. The burn failed because of a medium write error." What does this mean? And how do I work around it?

On an older Mac I got this message while trying to burn a CD for the car: "The attempt to burn a disc failed. The burn failed because of a medium write error." What does this mean? And how do I work around it?

I had been getting this all morning and checked other messages from the community. THe one which worked was trying a different brand of disc.
I had been using Verbatim which had copied the music fine off the Real Player on my PC at school, but wouldn't work with I Tunes. Tried a Staples and an Office Depot CD-R , both of which did the job.

Why do I get and how do I correct the message _ This video is only available in the US - when I am in the US - I am trying to view Downton Abbey on my Ipad using the PBS app.?

why do I get and how do I correct the message _ This video is only available in the US - when I am in the US - I am trying to view Downton Abbey on my Ipad using the PBS ipad app.? Thanks for your help

Privacy is an Option in the Settings App, its not in Safari as that applies only to Safaris browsing. Its called Privacy in IOS 6 In previous versions the same thing can be found under Location Services.

TS3276 Help!! I'm a fairly new MAC user. My Email has frozen on the computer. I cannot close Email to do a reboot. what have I done wrong and how do I correct the problem. My server is obviously working. thanks, Sharon

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