TS3276 incoming mail server problem

From time to time, often when I'm on a trip or just back from one I have a problem with my incoming mail server password.

Select the account and check the box marked Enable this account in the Account Information tab.

Similar Messages

HT204053 Incoming Mail Server Problem

Dear all
I am facing a kind of system problem while am doing my iCloud email on Mail application on Mac Book Pro., and it gives me some problem with the incoming mail server.
Please advise
Regards
Ahmed

Welcome to the Apple Support Communities
If you have OS X Mountain Lion or Lion, open System Preferences > iCloud and untick and tick Mail again. This will set up again the servers on Mail. If it doesn't work, you may need to set up the servers manually > http://support.apple.com/kb/HT4864?viewlocale=en_US

HT4864 Incoming mail server problem with iCloud . . .

The incoming mail server dialog box is "greyed out" and I cannot type in the iCloud server. Why is this and how can I fix it?

This is a larger problem than the email server: it may be a temporary server glitch or something more serious with your account. Unless you are in a hurry about it I should leave it for a day and see if it sorts itself out. If it doesn't you may need to contact Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee: you should point out that this is their problem and that you shouldn't need to pay for it.

TS3276 incoming mail server grayed out-under preferences

Ever since I updated my operating system, I have been unable to send/receive mail. When I try to correct under "Accounts" under the preferences tab, the incoming mail server is grayed out so I can't update.
Please help.

Select the account and check the box marked Enable this account in the Account Information tab.

TS4002 Incoming Mail Server Problem

I am getting a prompt to not have my incoming mail server blank when trying to restore my mail after updating to 10.8. However the incoming mail server line in preferences is dim and will not let me add the incoming server information.
What do I do?
Thanks

Same with me p-02-imap.mail.me.com is greyed out.
No help from Apple

TS3276 Incoming mail server is grayed out?!

Can not receive mail. Mail always askers for my password. Can not change anything in my account as the incoming mail server is grated out. Any advise is appreciated.
Josef

Are you using OS X 10.5.7 or 10.7.5? If you're using 10.7.5 (Lion), it's grayed out because it's automatically configured. If you aren't getting mail, try going to Settings>iCloud, uncheck Mail, restart your Mac, then go back and check Mail again.

Connecting to Incoming Mail Server Problems

I'm trying to set up email on my new laptop for my company... this is the first time to get a mac on the windows server. IMAP is enabled and that's what I'm trying to set up through. My IT dept. has even put my ID on the IMAP protocol permissions. However, I still cannot connect to the incoming server... only outgoing. I can send email, just not recieve. I'm getting the message that the password is being rejected.
Settings:
Account ID: DOMAIN\SJOHNSON
Pswd: XXXXXX
Incoming server: 10.X.X.X
Outgoing server: 10.X.X.X (same as incoming)
Can anyone help? Any suggestions, please?!?!?!
Thank you!
Shannon
PowerBook G4 Mac OS X (10.4.2)

I started having this same problem yesterday after installing the Safari 7.0.6 update. This has to be a coincidence.
I have 11 email accounts setup in Apple Mail. The only one working now is my work exchange email. The rest are either accounts I host on my own OS X Mavericks Server using IMAP and SMTP over SSL except for two of them which are GMAIL and iCloud.
Same issue. The iMac just displays the warning triangle symbol and when I click I get the Unable to Connect dialog with the message.
There may be a problem with the mail server or network. Verify the settings for account “iCloud” or try again.
The server returned the error: The server “p03-imap.mail.me.com” cannot be contacted on port 993.
I have verified the settings on all of my IOS devices and they are the same. As with the original post, my IOS devices are all able to connect to all of my accounts without any problems.
To try and troubleshoot this issue I switched to another user account and tried to connect to one of my mail accounts and got the same Unable to Connect issue. I then opened another email client (Thunderbird) and configured the email account exactly the same there (IMAP on port 993 and SMTP on port 587). Thunderbird was able to connect and retrieve my mail without any problems. As an additional test I opened up terminal and tried "telnet p03-imap.mail.me.com 993". I was immediately connected to the iCloud server.
To sum up this does not appear to be a problem with the iMac, the user account, my mail server or the network. It appears to be a problem with Apple Mail only.
I wonder if there is a plist file or something that needs nuking.

Problem with Mail "Invalid Incoming Mail Server"

I changed my iCloud password today and then tried to update password settings on my MacBook Air in System Preferences and Mail. I first started in System Preferences/iCloud. I signed out and then signed back in with new password. Everything updated except Mail, which prompted me to update settings in the Mail application. When I launched Mail, my iCloud account was missing, so I created a new iCloud account in Preferences. This is where the trouble began. I was able to successfully create the account, but when I tried to make any changes to the default setting (i.e. changing Junk mail filtering in Mailbox Behaviors), I was prompted to save my changes (as normal), BUT then I received this error message:
Invalid Incoming Mail Server.
The "Incoming Mail Server" field cannot be empty.
[OK]
The only option was to click OK and then lose the changes. I tried deleting the account and starting over. I tried restarting the laptop. I tried signing back out of iCloud in System Preferences. Nothing has worked. I'd like to make changes to the account settings and not get stuck with the default settings. Incidentally, when I looked up this issue in previous discussions, I tried the other recommendations that seemed to work for everyone else, but hasn't worked for me.
FYI, I'm running the most recent version of Mountain Lion.
If anyone has any other suggestions, I'd love some help with this.
Thanks!
P.S. Why does Apple make everything so hard when you need to change a password? This has cost me hours of time, not to mention my sanity.
P.P.S. I've had no issues in updating my iPhone and iPad.

Unfortunately that did not work. I unchecked mail and restarted my computer. Went back in & checked mail. I have an appointment at Apple Genius Bar on Monday. Thank you for the suggestion.

HT4864 When trying to update my Mail Account Mailbox Behaviours settings, when I try to close the settings pane the following messages occur: Invalid Incoming Mail Server The "Incoming Mail Server" field cannot be empty. The incoming mail server box has p

When trying to update my Mail Account Mailbox Behaviours settings, after making the changes when I try to close the settings pane the following messages occur: Invalid Incoming Mail Server The “Incoming Mail Server” field cannot be empty. The incoming mail server box has in light grey colour: p02-imap.mail.me.com in it and I cannot edit its content. Any ideas what is going on and how to fix it?

Hi all,
Mattreichenbach is probably on the right track here with a reset of settings. I think I've determined the issue has to do with cached account information and inconsistencies for the account name. This seems to crop up when I've changed my password and it hasn't propagated fully to all the servers, devices, certificates, etc.
Hopefully many here are on their way to restoration of service by now but it's clear that a lot of people are having the same issues. Very frustrating and definitely something Apple needs to resolve: incoming mail server field grayed out, incorrect autopopulation of different fields, other unanticipated behaviors. If you're still having issues, though, here's what worked for me...
First, head to the iCloud preferences pane in System Configuration and choose "Sign Out". When I did this it prompted me with a number of "are you sure" type questions about retaining information on my local machine. I chose to delete/remove the info each time simply because it should all be restored by the cloud and I didn't want to risk a massive duplication of my data... I will say, I'm back up and running with no issues so I suspect you can make the same delete/remove choices... But use your own judgment. I don't want you to lose any data (ie.. please use care as you do this because I cannot bear the thought of causing anyone to experience the pain of data loss).
Once you've signed out of iCloud, restart your system. When you get back in, head to the Mail, Contacts and Calendars section of your System Preferences and add your account back by choosing the brushed aluminum "iCloud" button. When it asks for your account name, use your @iCloud.com email address. I am all but certain my issue had started because one of my devices (iPhone or whatever) had been set up with an email alias specified instead of my @iCloud.com address.
Apple, if you're reading through any of these issues (there are TONS of users having this same problem). Take note, that your icloud service somewhat frequently is not responding and yet tells the user that the password is wrong and this prompts people to be changing their passwords unnecessarily. This has happened to me on numerous occasions. Also, I noticed that last week's outage corresponded to a VERY similar outage exactly one year ago to the day. Sounds like planned maintenance to me and I think you could do a better job notifying folks so we're not wasting HUGE amounts of time troubleshooting a problem that we have no hope of fixing.
Hope that helps some of you!
Terry Mullane
Washington, DC

Mail in Mountain Lion "Incoming Mail Server" field cannot be empty

I put my wife's email account which is in iCloud on mail with a couple of other iCloud accounts. To identify who's iCloud account is who's, In the preferences on the account where you edit the description from the default "iCloud" to User's Name iCloud and after you hit save I get an error saying The "Incoming Mail Server" field cannot be empty. Yet is has p04--imap.mail.me.com in the field that is greyed out and I cannot edit the fields contents and therefore doesn't allow me to change the email account's description. I've tried deleting the accounts, logging out of icloud, etc. Nothing has fixed this yet.
On a side note, one of my other email accounts from iCloud keeps popping up with it needing the password field to be entered. No matter what I try, it doesn't take the password. I can log into it just fine through safari.
So it seems like iCloud is having issues as well as Mail and contacting Apple twice and escalating to tier 2 both times has yeilded the person saying they didn't know and then hanging up on me. Does anyone else know what I might try?

Okay, I had this problem and solved it as follows:
1. Deleted any non-functioning iCloud-IMAP accounts from Mail's Preferences. I had two that were working fine, so I left those in place. One of those was the primary iCloud account on my Mac, i.e., the account used for "Find My iPhone/Mac/iPad" and iCloud storage, etc.
2. Then I quit Mail and restarted my computer.
3. Went to my other devices and made sure the primary account was the same one there. [Note: It was not -- the primary iCloud account was different on my iPhone versus my Mac, I think this discrepancy might have been the source of the problem, but I don't know.]
4. I also made sure my wife's Mac uses a different primary iCloud account, one that is not on my machines, although we share one secondary iCloud Mail account (which is not the primary on any device -- it is always a secondary account).
5. Then, following MChannel's advice upthread, I went into System Preferences > Mail, Contacts & Calendars, and added the formerly problematic iCloud accout that way. I have everything turned on for my primary iCloud account. All of the secondary accounts only have Mail turned on (although I don't think that matters -- you can turn on the other features that are available there if you like).
6. Opened Mail and voila! -- everything is working fine. Accounts are all set up properly without me even opening Mail's Preferences.

Lost connection to Incoming Mail Server

All,
I upgraded my iMac to Lion recently. Currently running OSX 10.7.3.
I suddenly am unable to have my .Mac email delivered to the Mail application on my iMac, yet my .Mac emails are delivered to my iPhone without any issues and I can also access them via logging-in to my iCloud account using an internet browser.
My Mail account pane is as follows. Note that the Incoming Mail server is dimmed-out and I am unable to enter any text into it. I suspect this is the problem.
Any ideas on how to fix the issue?
Thanks in advance
Kevin

Your screen print is not showing up. However, try this:
1. Shut down Mail. Next, deselect "iCloud Mail" in the iCloud preferences pane in System Preferences FIRST. If not, it will automatically pre-populate the wrong p9X.mail.me.com server names again overwriting all your work.
2. Now restart Mail and go to preferences. If "iCloud" mail is still showing, select it and click on the "-" at the bottom to remove it.
3. Now follow the instructions here: http://www.wilmut.webspace.virginmedia.com/notes/icloudmail.html (disregard that this is for Snow Leopard, it DOES work on Lion) paying attention to the use of the "option" key when needed to avoid Mail automatically "creating" the account and closing out the preferences window.
4. Ensure the correct server names of "imap.mail.me.com and smtp.mail.me.com" are still there and close Mail preferences and now select "get mail". It may prompt one last time for your iCloud password, enter it and you are done.
Good Luck.

HT2480 In the server domain; Do I use the smtp server OR the incoming mail server?

I am trying to verify my business mail on my iphone and I have several troubles thus I would like to ask for you help:
1) its a "webmail.ath.hcmr.gr" mail, so it is a "Microsoft Exchange" mail type? Correct?
2) in the server field: what do i add? The incoming mail server or the smtp server?
Thanks

Hey Butterworth,
You may need to use the information in this article to help you troubleshoot the issue with your outgoing server:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thanks for coming to the Apple Support Communities!
Cheers,
Braden

Incoming Mail Server Name

I am trying to set-up Mail accessing from an Exchange server. I have tried setting up an Exchange account and also an IMAP account, based on what I have read on these forums, but have been unable to receive mail. I can send to my hearts delight, but not receive. I'm wondering if I have my naming convention is right. If I have the Outgoing Mail server set-up as: smtp.exxon.com... then shouldn't my Incoming Mail Server be mail.exxon.com? I've seen several posts regarding this same problem, but I can't seem to find answer to it. Any help much appreciated.
Using Mac G4, System 10.4.7

Wait a minute... I just re-read your response...
if your sever is called smtp.exxon.com then your
incoming mail server will also be called
smtp.exxon.com.<
My incoming and outgoing are supposed to be named the
same thing?
My account at home is not set-up that way. Please
advise.</div>
Yes, the should be named the same... this is unless you have mail.exxon.com as well. But no harm in trying it with smtp.exxon.com. There shouldn't be any harm in that.
Cheers
-T

TS3988 what is the iCloud incoming mail server setting?

what is the iCloud incoming mail server setting?

imap.mail.me.com - but you shoudn't need to enter this manually. If you are having problems, sign out in System Preferences>iCloud, then sign back in again and enable Mail in the checklist. Your data will disappear from your Mac when you sign out but will return when you sign back in.

Log onto incoming mail server (POP3): Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.

Hi All,
This is my first post to ms exchange forum am getting Log onto incoming mail server (POP3): Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator
or Internet service provider (ISP) for additional assistance. in my outlook clients, till last Sunday (12.04.15) my exchange was well & good, Monday morning suddenly the problem started like none of our outlook pop3 clients are able to communicate
with exchange (rest IMAP, SMTP & Exchange accounts are working fine). i have tried with all port no but no luck. please help me to get raid of this one.
Exchange 2013 CU6 with server 2012 Std 64Bit
Thanks,
Murali

Dear All,
I have found the solution for above problem, the problem has occur due to PopProxy inactivity
please find relevant exchange management shell commends below.
1. Get-ServerComponentstate -Identity <yourmailserver.com>
Server Component State
yourmailserver.com ServerWideOffline Active
yourmailserver.com HubTransport Active
yourmailserver.com FrontendTransport Active
yourmailserver.com Monitoring Active
yourmailserver.com RecoveryActionsEnabled Active
yourmailserver.com AutoDiscoverProxy Active
yourmailserver.com ActiveSyncProxy Active
yourmailserver.com EcpProxy Active
yourmailserver.com EwsProxy Active
yourmailserver.com ImapProxy Active
yourmailserver.com OabProxy Active
yourmailserver.com OwaProxy Active
yourmailserver.com PopProxy Inactive
yourmailserver.com PushNotificationsProxy Active
yourmailserver.com RpsProxy Active
yourmailserver.com RwsProxy Active
yourmailserver.com RpcProxy Active
yourmailserver.com UMCallRouter Active
yourmailserver.com XropProxy Active
yourmailserver.com HttpProxyAvailabilityGroup Active
yourmailserver.com ForwardSyncDaemon Active
yourmailserver.com ProvisioningRps Active
yourmailserver.com MapiProxy Active
yourmailserver.com EdgeTransport Active
yourmailserver.com HighAvailability Active
yourmailserver.com SharedCache Active
2. Set-ServerComponentState -Identity <yourmailserver.com> -Component PopProxy -Requester HealthAPI
-State Active
3. Get-ServerComponentstate -Identity <yourmailserver.com>
Server Component State
yourmailserver.com ServerWideOffline Active
yourmailserver.com HubTransport Active
yourmailserver.com FrontendTransport Active
yourmailserver.com Monitoring Active
yourmailserver.com RecoveryActionsEnabled Active
yourmailserver.com AutoDiscoverProxy Active
yourmailserver.com ActiveSyncProxy Active
yourmailserver.com EcpProxy Active
yourmailserver.com EwsProxy Active
yourmailserver.com ImapProxy Active
yourmailserver.com OabProxy Active
yourmailserver.com OwaProxy Active
yourmailserver.com PopProxy Active
yourmailserver.com PushNotificationsProxy Active
yourmailserver.com RpsProxy Active
yourmailserver.com RwsProxy Active
yourmailserver.com RpcProxy Active
yourmailserver.com UMCallRouter Active
yourmailserver.com XropProxy Active
yourmailserver.com HttpProxyAvailabilityGroup Active
yourmailserver.com ForwardSyncDaemon Active
yourmailserver.com ProvisioningRps Active
yourmailserver.com MapiProxy Active
yourmailserver.com EdgeTransport Active
yourmailserver.com HighAvailability Active
yourmailserver.com SharedCache Activ
Replace yourmailserver.com with your server host name.
Thanks

TS3276 incoming mail server problem

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