TS3276 When I sign on to Comcast Xfinity, my Internet provider through Safari, I can sign into my Email, but my inbox will not boot up. What is the problem?
My Internet provider is Comcast Xfinity. When I open Safari it goes to my Xfinity homepage. I can sign into my email OK, but when I attempto to access my Email Inbox, nothing happens. The connections just spins indefinitly. what is wrong? I am operating Maverick OS X 10.9 .2
Might be a cookies and cache issue ...
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Now empty the cache.
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari. Login to your Comcast account.
In case you are not aware, you can avoid having to use Safari to access your Comast email account by setting up your account via Mac Mail.
Configuring Comcast Email on a Mac
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When I open safari I can go into websites but after a while it will shut down out of nowhere and it always comes up with this:
Process: Safari [1562]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.2 (6533.18.5)
Build Info: WebBrowser-75331805~6
Code Type: X86-64 (Native)
Parent Process: launchd [118]
Date/Time: 2012-07-18 17:24:09.405 +0800
OS Version: Mac OS X 10.6.4 (10F2108)
Report Version: 6
Interval Since Last Report: 7087 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 7069 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 52337202-F9CC-4220-922F-211E11375682
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000032
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x00007fff835ddbc7 WebCore::SecurityOrigin::canAccess(WebCore::SecurityOrigin const*) const + 39
1 com.apple.WebCore 0x00007fff835c51f7 WebCore::JSDOMWindow::getOwnPropertySlot(JSC::ExecState*, JSC::Identifier const&, JSC::PropertySlot&) + 151
2 com.apple.JavaScriptCore 0x00007fff80140427 cti_op_resolve_global + 695
3 ??? 0x00004dbafeffad7c 0 + 85465537424764
4 com.apple.JavaScriptCore 0x00007fff802553ac JSC::Interpreter::execute(JSC::FunctionExecutable*, JSC::ExecState*, JSC::JSFunction*, JSC::JSObject*, JSC::ArgList const&, JSC::ScopeChainNode*, JSC::JSValue*) + 508
5 ??? 0x0000000115a39b40 0 + 4658010944
6 ??? 0x000000011a57bbe0 0 + 4736924640
7 com.apple.WebCore 0x00007fff83d23dd0 WebCore::JSHTMLHtmlElement::~JSHTMLHtmlElement() + 0
8 ??? 0x8d48078948ecfebc 0 + 10180395243886411452
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff8809208a kevent + 10
1 libSystem.B.dylib 0x00007fff88093f5d _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff88093c34 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff8809375e _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff88093088 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff88092f25 start_wqthread + 13
Thread 2: QTKit: waitForServerToDie
0 libSystem.B.dylib 0x00007fff88092eaa __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff880932bc _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff88092f25 start_wqthread + 13
Thread 3: WebCore: IconDatabase
0 libSystem.B.dylib 0x00007fff880b3eb6 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff880b7cd1 _pthread_cond_wait + 1286
2 com.apple.WebCore 0x00007fff834a7cd9 WebCore::IconDatabase::syncThreadMainLoop() + 249
3 com.apple.WebCore 0x00007fff834a3ddc WebCore::IconDatabase::iconDatabaseSyncThread() + 172
4 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 4: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x00007fff880792fa mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8807996d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff86c7d3c2 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff86c7c84f CFRunLoopRunSpecific + 575
4 com.apple.Safari 0x000000010002fa39 0x100000000 + 195129
5 com.apple.Safari 0x000000010002f9c9 0x100000000 + 195017
6 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff880bcdce select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff86c9ee92 __CFSocketManager + 818
2 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff88092eaa __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff880932bc _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff88092f25 start_wqthread + 13
Thread 7:
0 libSystem.B.dylib 0x00007fff880792fa mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff8807996d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff86c7d3c2 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff86c7c84f CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff855bd4c3 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation 0x00007fff8553de8d __NSThread__main__ + 1429
6 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 8: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff880b3eb6 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff880b7cd1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff800fe400 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff837f9751 WebCore::LocalStorageThread::threadEntryPoint() + 193
4 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 9: Safari: SnapshotStore
0 libSystem.B.dylib 0x00007fff880b3eb6 __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff880b7cd1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff800fe400 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari 0x00000001001be849 0x100000000 + 1828937
4 com.apple.Safari 0x0000000100047507 0x100000000 + 292103
5 com.apple.Safari 0x0000000100047385 0x100000000 + 291717
6 libSystem.B.dylib 0x00007fff880b2456 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff880b2309 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000011aab1b40 rbx: 0x000000011d5feaf0 rcx: 0x0000000115a05d40 rdx: 0x0000000000000001
rdi: 0x000000011d5feaf0 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfdbb0 rsp: 0x00007fff5fbfdba0
r8: 0x000000000000001f r9: 0x0000000119757ca0 r10: 0x000000000000003f r11: 0x00007fff80140170
r12: 0x0000000000000000 r13: 0x00007fff5fbfdc90 r14: 0x0000000115a05d40 r15: 0xffff000000000002
rip: 0x00007fff835ddbc7 rfl: 0x0000000000010246 cr2: 0x0000000000000032
Binary Images:
0x100000000 - 0x1006b0fe7 com.apple.Safari 5.0.2 (6533.18.5) <E05FAB52-2DFE-EB34-6029-01D0009A60A1> /Applications/Safari.app/Contents/MacOS/Safari
0x113000000 - 0x113494fff com.apple.RawCamera.bundle 3.9.0 (584) <CB295E3D-6E52-4E53-D553-A7C5FF960C01> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x1157fc000 - 0x1157fcfff com.apple.JavaPluginCocoa 13.1.0 (13.1.0) <B95284E0-629F-A5B7-1F91-4463DC05A9BD> /System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/JavaPluginCoco a.bundle/Contents/MacOS/JavaPluginCocoa
0x1167d9000 - 0x1167e1ff7 com.apple.JavaVM 13.1.0 (13.1.0) <BEA9AB0D-4358-A473-843A-AC9BDC277B7F> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
0x11699f000 - 0x1169a0fff ATSHI.dylib ??? (???) <0C6E12AA-4D29-7892-77CA-0B9D2C1627F5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0x116e97000 - 0x116e9bff7 libFontRegistryUI.dylib ??? (???) <763B8E8F-8602-2096-7CC8-CEE1F4248028> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x11d3ea000 - 0x11d4fafef libmecab.1.0.0.dylib 2.0.0 (compatibility 2.0.0) <E321EA43-4F4C-6561-3E87-4081904D53F3> /usr/lib/libmecab.1.0.0.dylib
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <472D950D-70F8-B810-A959-9184C2AA6C74> /usr/lib/dyld
0x7fff80003000 - 0x7fff80082fe7 com.apple.audio.CoreAudio 3.2.5 (3.2.5) <4ADA6607-A2FD-ABE2-3A2C-A4B6259F4B10> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff80083000 - 0x7fff800ebfff com.apple.MeshKitRuntime 1.1 (49.2) <1F4C9AB5-9D3F-F91D-DB91-B78610562ECC> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
0x7fff800ec000 - 0x7fff802d4ff7 com.apple.JavaScriptCore 6533.18 (6533.18.1) <6297141A-CA95-4828-20E2-80473DE8D4BD> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff80497000 - 0x7fff805bfff7 com.apple.MediaToolbox 0.484.11 (484.11) <F50B5552-8527-C75D-873F-66A61D04E32A> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x7fff805c0000 - 0x7fff8061eff7 com.apple.framework.IOKit 2.0 (???) <00376B85-C54E-F1B9-1335-5938D9D2CA4F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8061f000 - 0x7fff80622fff com.apple.help 1.3.1 (41) <54B79BA2-B71B-268E-8752-5C8EE00E49E4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff80623000 - 0x7fff80664fef com.apple.QD 3.35 (???) <78C9A560-E6F7-DC4F-F85E-E63CF8A98F0B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff806b1000 - 0x7fff806d4fff com.apple.opencl 12.1 (12.1) <403E8F37-4348-B9BC-08E6-7693A995B7EC> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff806d5000 - 0x7fff806f0ff7 com.apple.openscripting 1.3.1 (???) <FD46A0FE-AC79-3EF7-AB4F-396D376DDE71> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x7fff806f1000 - 0x7fff80791fff com.apple.LaunchServices 362.1 (362.1) <2740103A-6C71-D99F-8C6F-FA264546AD8F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff807b8000 - 0x7fff807fbff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <28EB1C4B-56C3-85AA-BAB0-0163EBE51427> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff807fc000 - 0x7fff80848fff libauto.dylib ??? (???) <072804DF-36AD-2DBE-7EF8-639CFB79077F> /usr/lib/libauto.dylib
0x7fff80849000 - 0x7fff80898fef libTIFF.dylib ??? (???) <421F4CB7-ACC7-7E90-FC83-EBC2BCA3ECB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff80899000 - 0x7fff8089cff7 libCoreVMClient.dylib ??? (???) <CE19A78F-B76D-244A-1C04-0544B914F728> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff8089d000 - 0x7fff808d5ff7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <F4067E77-F82D-6B84-BAC7-6E8F955B88AB> /usr/lib/libssl.0.9.8.dylib
0x7fff808d6000 - 0x7fff808ebff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <DC999B32-BF41-94C8-0583-27D9AB463E8B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff809fb000 - 0x7fff80a19fff libPng.dylib ??? (???) <76D798A5-8C16-7FC8-E76E-5B40CA7CFDEC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff80a1a000 - 0x7fff80a3aff7 com.apple.DirectoryService.Framework 3.6 (621.4) <969734C3-D21E-2F30-5CBB-D9F23D123643> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff80a3b000 - 0x7fff80af4fff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <BF1A7D1F-1BB3-78BA-A29E-52384F6E4FD8> /usr/lib/libsqlite3.dylib
0x7fff80af5000 - 0x7fff80af5ff7 com.apple.quartzframework 1.5 (1.5) <5BFE5998-26D9-0AF1-1522-55C78E41F778> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff80af6000 - 0x7fff80b33fff com.apple.LDAPFramework 2.0 (120.1) <16383FF5-0537-6298-73C9-473AEC9C149C> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff80b34000 - 0x7fff80ceafef com.apple.ImageIO.framework 3.0.3 (3.0.3) <1B8E6256-27CD-E0E1-BF7B-AB15B3915685> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff80ceb000 - 0x7fff80cf6fff com.apple.CrashReporterSupport 10.6.3 (250) <47181442-3131-23A5-959B-C80D828B2967> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff80cf7000 - 0x7fff80d0dfff com.apple.ImageCapture 6.0 (6.0) <5B5AF8FB-C12A-B51F-94FC-3EC4698E818E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff80d0e000 - 0x7fff80da8fff com.apple.ApplicationServices.ATS 4.3 (???) <A7CD9E1F-C563-E940-130D-AA7E08C5A29F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff80da9000 - 0x7fff80ecefef com.apple.audio.toolbox.AudioToolbox 1.6.4 (1.6.4) <D84520B3-AB7C-937C-31DF-4CC6E7FDF9D9> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff81210000 - 0x7fff81210ff7 com.apple.vecLib 3.6 (vecLib 3.6) <08D3D45D-908B-B86A-00BA-0F978D2702A7> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff81245000 - 0x7fff8124afff libGFXShared.dylib ??? (???) <1B50D804-966B-30D2-D0FD-B090B6FEAC7E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
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0x7fff87b68000 - 0x7fff87bbdfef com.apple.framework.familycontrols 2.0.1 (2010) <66C68564-8AF3-2A03-B5B2-594CD6781CEA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
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0x7fff87c8a000 - 0x7fff87cf4fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <75A8D840-4ACE-6560-0889-2AFB6BE08E59> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff87d56000 - 0x7fff87dd8fff com.apple.QuickLookUIFramework 2.2 (327.4) <C35D9F62-73D0-262C-B0CE-BFF64E230588> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff87e77000 - 0x7fff87ebbfe7 com.apple.ImageCaptureCore 1.0.2 (1.0.2) <075198A5-4C6B-D945-D3EF-D13960C9F738> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff87edf000 - 0x7fff87f94fe7 com.apple.ink.framework 1.3.3 (107) <FFC46EE0-3544-A459-2AB9-94778A75E3D4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff87f95000 - 0x7fff87fc6fef libTrueTypeScaler.dylib ??? (???) <0A30CA68-46AF-3E74-AE9E-693DB5A680CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x7fff87fc7000 - 0x7fff87fd8ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <FB5EE53A-0534-0FFA-B2ED-486609433717> /usr/lib/libz.1.dylib
0x7fff87fd9000 -Version: 5.0.2 (6533.18.5)
Build Info: WebBrowser-75331805~6
Code Type: X86-64 (Native)
Parent Process: launchd [118]
Date/Time: 2012-07-18 17:24:09.405 +0800
OS Version: Mac OS X 10.6.4 (10F2108)
Your system software is way out of date which is why Safari is crashing.
Click the Apple menu icon top left corner of your screen. From the drop down menu click Software Update.
Restart your Mac after the updates are installed.
That should bring your Mac OS X from v10.6.4 to v10.6.8 an Safari from 5.0.2 to 5.1.7 -
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