TS3297 6.1.3 to 6.1.4 problem.. please help

Hi All,
I have the Iphone 5 with IOS 6.1.3 and when I try to update it to 6.1.4 Itunes tells me "This device is not eligible for the requested build".
Apple Help says that it happens when people Jailbreaked their Iphone... but I haven't.
What can i do to update my IOS to 6.1.4??
Many thanks
Lucas

There is some troubelshooting for that error message on this page, you could see if anything on it helps : http://support.apple.com/kb/ts4451

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