TS3297 Cannot remember security answers ...I can get into my account but won't let me purchase because I'm buying off a new I phone or a new laptop .. Spent 45 min on hold last week to be then told someone would contact me back never happened

Cannot remember security answers ...I can get into my account but won't let me purchase because I'm buying off a new I phone or a new laptop .. Spent 45 min on hold last week to be then told someone would contact me back never happened

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  • HT5312 i cant remember security answer , what can i do plz?

    i cant remember security answer , what can i do plz?

    The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on that page should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

  • My account is BLOCKED!  I can get into itunes now but it won't let me download APPS!  Help!?

    I changed my user name and password for all my emails, itunes, etc. b/c someone got into my accounts.  I'm able to log in to my itunes account BUT when I go to download an app it won't let me log in with my new password??? Why am I able to get into my account but NOT download??
    Also, I purchased imatch when i first got my iphone.  Since then i had to swap out phones b/c the first one was defective.  Now it won't match all my songs on my computer to my phone??? Why what do i need to do to get all my songs again on my phone?

    Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • Is there a way to back up my imac computer that isn't fully functional? I can get into safe mode but its running really really slow.

    Is there a way to back up my imac computer that isn't fully functional? I can get into safe mode but its running really really slow. I recently upgraded to Yosemite when shortly it slowed down.

    Read the comments in this thread--> https://discussions.apple.com/thread/6411339

  • Unable to remember security answers,how can i reset

    unable to remember security answers please HELP

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • TS3297 Cannot remember security questions and needs reset

    Every time I try to purchase on iTunes I get security questions that I cannot remember the answer to and I don't know how to reset the questions or answers

    Read threads over on right under heading More Like This
    Allan

  • I can get into a website but cannot place orders on websites

    I am unable to place orders on websites such as gap, the limited, etc. I can get into the site and bring up what I want to order, but when I go to click on "add to shopping cart," it will not go into the cart, therefore, I cannot place an order.

    Such a "add to shopping cart" button usually involves to create a cookie to store the ordered articles.<br />
    If that doesn't work then make sure that you are allowing cookies for that website (they may be using multiple domains).
    *http://kb.mozillazine.org/Cookies
    *http://kb.mozillazine.org/Websites_report_cookies_are_disabled
    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
    *Do not click the Reset button on the Safe mode start window or otherwise make changes.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • I like to play cards on Yahoo. I can get into the program, but the room page, applet won't load.

    I can get into Yahoo, and the 'gin' site, but when I try to go to a room to play, the page won't load. It's just blank. I've tried all the things, like emptying cache, and it doesn't help.

    I suspect the software was originally designed for PPC based Macs and is simply not designed to run on 10.6.7. I would recommend contacting the manufacturer and asking the correct way to uninstall they're application.
    After uninstalling I would run Repair Disk Permissions in Disk Utility and if necessary do a SMC reset using the following instructions:
    SMC RESET
    • Shut down the computer.
    • Unplug the computer's power cord and all peripherals.
    • Press and hold the power button for 5 seconds.
    • Release the power button.
    • Attach the computers power cable.
    • Press the power button to turn on the computer.
    PRAM RESET
    • Shut down the computer.
    • Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    • Turn on the computer.
    • Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.
    Roger

  • I can get into my hotmail, but I can't open the mail. What is wrong? I can get into my email using explorer, but would rather do everything on firefox.

    Question
    I can get into my hotmail going through Firefox, but I can't open the mail. What is wrong? I can get into my email using explorer, but would rather do everything on firefox.
    ''locked as a duplicate: https://support.mozilla.com/en-US/questions/891647''

    Please look at the answer supplied here: [https://support.mozilla.com/en-US/questions/891647 Question 891647]
    Hope that helps!

  • HT201303 I tried to update my security questions this morning but got timed out.  Ive just tried to get into my account but the system does not recognise the answers to my question.  How can I rectify this problem please

    I was trying to update my Security Questions this morning but got 'Timed Out' I've just tried again to get into my security settings but the system does not recognise the information I'm putting in. Can anyone tell me how I can correct this problem.  I can still log-in.
    Best wishes

    Welcome to the Apple Community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • When I try to get my emails from my yahoo account it tells me my server is down how do I fix this problem so I can get into my account

    I need help please getting my server back up I can't get into my email

    Why Does My iPad Say "Cannot Connect to Server"?
    http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
     Cheers, Tom

  • MY DAUGHTER LOST HER IPOD AFTER I SET UP THE MOBILE ME AND FIND ME THING.  I CAN GET INTO MOBILE ME BUT NOT INTO THE FIND ME PASSWORD ACCOUNT.  I CANT SEEM TO TALK TO ANYONE THAT WANTS TO LISTEN ON THE PHONE.  I HAVE BEEN TRYING TO DO THIS FOR MONTHS NOW

    I AM ABSOLUTELY DISGUSTED W APPLE.  IT WAS SETUP ON HER AUNTS COMPUTER WITH MY INFORMATION(AS FAR AS I KNOW BECAUSE I DID IT) AND I CANNOT GET ANYWHERE WITH THE FIND ME APPLICATION

    Sorry about you daughter ipod.
    Typing in all caps indicates shouting, considered rude, and is difficult to read.
    Many simply do not read such posts.
    Can't tell from your post, what the issue is.
    Please explain ( not in all caps please) what is happening.  Perhaps someone will be able to help.

  • Don't know apple id and email. I only know the password. Is there some way I can get into the account?

    I back up my friends phone to icloud and then reset the phone. She doesn't remember the apple id and the email that is associated with the account. She only knows the password. Is there a number i can call or some other way to access the account?

    appleid.apple.com > click on the blue link under create an apple id "find out" I think it says. The enter your name and current/prior email addresses.
    try that

  • I can sign into my iTunes but when I try to purchase anything from apps store I'm told my apple ID has been disabled. Even after resetting twice

    Please can someone help me

    Hi there,
    You may find the article below helpful.
    Apple ID: "This Apple ID has been disabled for security reasons" alert appears
    http://support.apple.com/kb/ts2446
    -Griff W

  • HT1689 I cant log into my ipad or iphone to update. I can get into any account on my laptop, ME, Apple, Itunes etc. but not on the 2 mentioned.

    This is new I have been using my Ipad and Iphone for months all of a sudden I can't log in. It not matching my password.

    Have you tried logging out of your account on the iPad by tapping on your id in Settings > Store and then logging back in to see if it then works ?

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