TS3297 error "itunes was unable to complete your request. you do not have permission to access the requested resource"
Every time I try to access anything in the itunes store from my pc i get the following error "We could not complete your iTunes Store request. You do not have permission to access the requested resource. There was an error in the itunes store. lease try again later."
I have accessed the store just fine on my iphone and ipad.
I have restarted itunes, restarted the computer. reinstalled itunes.
Any ideas?
Were you using Adobe Creative Cloud to download the application or the Adobe Download Manager? Was this a 'try before you buy' application?
It depends on how you're downloading and where you're downloading from before we can give you a satisfactory answer...
Clinton
MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display
Similar Messages
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I cant seem to be able to update to iOS 6.1 through my PC for my iPhone 5...The error reads: 'There was a problem downloading the software for the iPhone 'Thomas Honiball'. You do not have permission to access the requested resource".... please help!!
Only developer's have access to iOS 6 now. Thus, if you are a developer you have have access to the developer's forum for iOS 6.
Otherwise you have a bootleg copy and are on yur own./ -
I just installed iTunes 10.5 (latest version as of 11 Jan 2012), onto a computer running Windows 7 Ultimate x64. I loaded my music library into it, it compiled the list and separated them by album. But even though I'd assigned most of the albums artwork through my Zune management software (a Microsoft product), almost none of them populated into iTunes. So I went through and started asking the software to try to find album artwork where possible.
I did this a few times album by album, then I decided to select multiple albums and see what happened. No problems. Then I selected all of the albums I had--about 600 in all--and asked it to get artwork. It seemed to process for a bit, then came back with the error, "Artwork for [album name] could not be located. You do not have permission to access the requested resource." I tried this on several individual albums, only to receive that same error.
The very first time I did it, I was told I needed an account with the iTunes store to make it work, so I signed in using an old Apple ID (the account had been inactive for so long it had been locked for security, I unlocked it and that seemed to be that). Then I did what I described above.
The weird thing--to me--is that I can still add artwork to the albums manually if I want to, from imagery stored locally on my own computer. The only thing it seems to have a problem with is when I ask it to go find artwork from the iTunes store.
Do I need to uninstall iTunes and then reinstall it? Did something go wrong with the process of authorizing the computer to work with the iTunes store? Do I need to de-authorize and then re-authorize the computer? Could this be something related to Windows permissions on the iTunes library?Right on about how to reset the warnings, it was exactly that.
I went through the steps to let iTunes through Windows Firewall, but still get the same problem when I access the iTunes store (and even though I followed the steps in the help file to the letter, I notice it still says iTunes is NOT enabled for it). And now, thanks to the re-enabled warnings, when I try to get it to download artwork for single albums, this is what I get:
"Artwork for [album name] could not be found. An unknown error occurred (-50)."
New results from the diagnostics too:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire 8930
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.6
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0034AA84038F17E0
Current user is an administrator.
The current local date and time is 2012-01-13 09:21:52.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce 9700M GT
**** External Plug-ins Information ****
No external plug-ins installed.
The drive Q: SEMC CD-ROM Rev 0001 is a USB 1 device.
iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {403AFC2C-1FCE-43B2-B9E8-D414B29FF5D1}
Description: Intel(R) WiFi Link 5100 AGN
IP Address: 10.100.3.244
Subnet Mask: 255.255.248.0
Default Gateway: 10.100.0.1
DHCP Enabled: Yes
DHCP Server: 10.100.0.1
Lease Obtained: Fri Jan 13 09:00:56 2012
Lease Expires: Sat Jan 14 09:00:56 2012
DNS Servers: 202.174.158.10
8.8.8.8
Adapter Name: {B50EA825-FB09-459D-8855-77E5A43E18B1}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 04:30:00 1970
Lease Expires: Thu Jan 01 04:30:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Basic connection to the store failed.
An unknown error occurred (-50).
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-01-12 07:09:14. -
Hi there,
If you have have this error
"There was a problem downloading the software for the iphone"iPhone username". you do not have permission to access the requested resource.
when trying to update you iphone then try to switch to airplane mode and retry (after updating windows and itunes as advised on other threads but did not resolve the error)...it worked great for me. (picked up this tip here https://discussions.apple.com/message/19619175#19619175)
cheersHi Guys,
I have the sam problem just upgrading to iOs6.0.1. iTunes returns the following error:
Ive tried updating via my device (New iPad) and same problem.
I started downloading the update last week but stopped it for reasons I cannot remember. Now it seems that Ive clogged my system.
My iTunes is up to date. I have however not run any Quicktime or iCloud updates cause i do not use the software. Will it make a difference.
Also my Windows updates might be a bit outdated, say about a month or so.
Please help, very frustrating!
Also sorry but while Im here I have another question. A while ago the brightness level of my iPad adjusted by itself (not Auto Adjust). Its like it dimmed via Auto Adjust and did not "un-dim" and now Im forced to run brightness at 100% and consequently is hard on battery life. Any ideas? -
A few days ago I bought a season of the series Psych off of iTunes. I was able to watch the first bunch without a problem but now all of a sudden when I try to watch one it says "You do not have permission to access the requested resource". I tried restarting my phone but that do not help. I cleared up a lot of space on my phone as well. I have and iPhone 4 with the update of iOS 6.1.3.
Are you using the same Apple ID that the purchase was linked to? I had this issue with a shared device, and the other person had logged out of my ID and logged in with hers.
If it's the same ID, then try redownloading the purchase. -
i do not even update my iphone through 3G also...
Hello Tirumal,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Best of luck,
Mario -
Cannot play shared videos - get "you don't have permission to access the requested resource" error
When I try to access my shared videos from my iphone 5 (OS 7.01), I get the "You do not have permission to access the requested resource". The videos I'm trying to play are mine....ripped, not ones purchased from apple.
I had this problem too.
I am running iTunes on an old PowerPC MacMini using iTunes 10.6.3. I was trying to stream video on my iPad mini and kept getting the error: "You do not have permission to access the requested resource".
So, I turned on iTunes on my laptop which is using Mavericks and the latest version of iTunes. It worked fine off it. It's just sometimes I like to keep my laptop in its bag and run things off my iPad through my MacMini.
So, I did follow the reset network settings on my iPad. It fixed it temporarily. In the middle of an episode of BBT the error message came up again.
I tried starting iTunes again. I reboot the machine. Still got the error.
So, I ran Onyx on the MacMini. There were a lot of permission errors on the hard drive. Once I fixed those, it seems I now have permission to access that resource.
If you have a disk utility, try running it on your source computer to fix any disk permissions or errors that may be causing the error.
In my case, it was the disk permissions needed repair. -
When I try to play a video on my iPad that I purchased from iTunes, I keep getting a message saying I do not have permission to access the requested resource...why?
I experinced this when I tried to watch a YouTube video. What I did was restart the iPad and it should work. If it does not work, try doing hard reset, by holding the home and wake/sleep button, ignore the red slider, until the apple logo appears.
-
my computer is telling me i do not have permission to access the requested resource to update my iphone 5 to the new ios 7. why is it telling me this and how can i fix it, I have updated itunes and everything
I saw this post at about 2:05 becasue I had the same problem. I just tried it again and now the update is downloading! just wait it out. I had to wait about 3.5 hours.
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when trying to update my iphone 4S software to OS6 on itunes on my pc, i get an error request saying that i do not have permission to access the required resource?
Are you using iTunes version 10.7?
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The server encountered an internal error and was unable to complete your request.
Hello
i am getting this error:
Server Error
The server encountered an internal error and was unable to
complete your request.
Could not connect to JRun Server.
the problem is that when i try to submit for email i am
getting this
the button is supposed to submit a email to ---->Sometimes a quick trick to try is to do a <CFABORT> on
the first line of code..run it, nothing will happen, then take it
out.. and when you run it again you'll probably get the detailed
diagnostics that'll tell you what it's not happy about.
Otherwise...just progressively comment out code until it
starts working, and you've isolated where the issue is. -
I am receiving an error Itunes Library .itl file is locked or you do not have write permission to this file.
Any thoughts on this issue?
Bobsorry, i don't have the answer, but i think i have the same problem if i may expound:
I did a windows 7 update.... and today i tried to modify some song info in iTuens... I selectd an album with 12 songs in it, right clicked for "Get Info" tied to update album info including year, album artist, etc... but it would not take. I checked the security setting in the windows folder and confirmed i had admin rights etc...still no go... -
while trying to access i phone through pc (windows 7 ) showing error 'you do not have permission to access this device '
And while trying to unlock screen after lock , slide not working 'slide to unlock'Hello there, charialji.
The following Knowledge Base article offers some great steps for troubleshooting your issue:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Resolution
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Folks:
I am having an issue with a system, which is throwing a really odd error message. When the user tries to modify the AD group, they receive the following error message:
“You do not have permission to modify the group”, which is then followed by what appears to be Chinese or Japanese characters. In addition, the characters
randomly change, which makes me believe the characters are ASCII values or equivalent, not specific values for any coherent words provided by installed language packages.
Has anyone seen this issue before? If so can you offer any advice?
Thank you.Hi,
This issue can be caused due to the permissions under Security tab are modified incorrectly.
Please use delete control wizard to reassign the permissions or correct the permissions under Security tab manually.
For more information, please refer to the following Microsoft articles:
Delegate Control of an Organizational Unit
http://technet.microsoft.com/en-us/library/cc732524.aspx
Delegate Control Wizard Cannot Be Used to Remove Groups or Users
http://support.microsoft.com/kb/229873
Regards,
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Which attributes should be checked to grant user permissions to Add users to Members Of option?
Thanks. -
"iTunes cannot connect to this iPhone. You do not have permission."
Why am I getting a "iTunes cannot connect to this iPhone. You do not have permission." error after I just activated my new iPhone 4? Anything will help. Thanks.
Did you resolve this yet? It took me 3 hours on the phone with support over 2 sessions, but they found the solution.
From the Finder menu:
Go/Go to Folder...
Enter: var/db/lockdown
Select everything in folder and delete
Restart computer
Launch iTunes and plug in phone. It should work (that's what did it for us).
Good luck.
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