TS3297 Error message: 'Cant connect to the itunes store. An unknown error occured (-3212) please check you have an active internet connection and try again'. Help !
Can someone help me please ? I was using itunes (downloading albums etc) just half an hour ago. I had a pop up asking me if i'd like to download the latest version of itunes, which i accepted. When the update had finshed downloading, i then restarted my computer, as i usually would. Tried to re access the itunes store, and received the following error message: 'Cant connect to the itunes store. An unknown error occurred (-3212) please check you have an active internet connection and try again.
Needless to say, i have an active internet connection and cant see any reason why this would be happening, it has never happened before ?
Any help would be appreciated.
Do you have PeerBlock installed/ > TS3297 Error message: 'Cant connect to the itunes store.
Similar Messages
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hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out. i do have the internet on but it keeps giving me the same problems .. thanks..
Hi Young Prada,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
I Tunes could not connect to the itunes store An unknown error occurred 11556
I Tunes could not connect to the itunes store An unknown error occurred 11556
Make sure your network connection is active and try againThere's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
Itunes could not connect to the itunes store. an unknown error occurred (11556)
itunes could not connect to the itunes store. an unknown error occurred (11556)
Excellent it worked for me.
First I tunes was unable to update software so I removed then deleted installed program folder location after that properly performed clean installation for itunes64.
When tried to sign in received this message. Even restart the pc did not help.
Your help was fruitful. -
I cannot sync my iphone to my itunes account on the computer. I get the following message: " iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure our network connection is active and try again." Has anyone else had this problem?
Did you find a resolution as I'm having same problem?
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Help me, when trying to connect to iTunes or the iTunes Store I receive the following message. "iTunes could not connect to the iTunes Store." An unknown error occurred (-3212).
iTunes has been denied by your firewall. Add iTunes to your firewall allowed list.
-
Hi! keep seeing this message on my computer, could not connected to the itunes store unknown error occurred (3212) can someone help please?
Perhaps try the Errors 3000 through 3999 section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
My Windows 8.1 laptop is connected with internet. However, when I open itunes, I got the message:
itunes could not connect to the itunes store. An unknow error occurred (Ox80090318). Make sure your network connection is active and try again.
No matter how I try, the message keeps on coming back and itunes will not connect itune store.
Can someone tell me why please.Hello yukgmn,
To troubleshoot the error 0x80090318 in the iTunes Store, please follow the steps in the article linked to below.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Thanks for using the Apple Support Communities!
Cheers,
Alex H. -
This problem is confusing me and i can't login since the day i bought and i'm using iphone 6.
Greetings AndrewwChinnn,
It sounds as though you are unable to connect to the iTunes Store. I have located an article that can help with the specific error you mentioned:
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Thank you for contributing to Apple Support Communities.
Best,
BobbyD -
I've tried the Advanced troubleshooting and eliminated the following "probable causes": Internet connection and Firewall. Any ideas?
Error 11556:
This alert occurs when iTunes is trying to do something not allowed by the iTunes Store in that country.
The most common example of this is iPhone ringtone creation in a country other than the U.S. or trying to sign in while limited to iTunes U by Parental Controls.
If trying to create ringtones outside iTunes Store (U.S.), either switch to the iTunes Store (U.S.) and use an iTunes Store account for the U.S. or access the iTunes Store on an iPhone using iOS 3.1 or later to buy ringtones.
From here > iTunes: Advanced iTunes Store troubleshooting
See: Specific Conditions and Alert Messages: Mac OS X / Windows -
"The path cannot be found. Verify that you have access to this location and try again, or try to find the installation package "itunes.msi" in a folder from which you can install the product itunes." this is all I see whe i tried to update or uninstall itunes. Why?
A search of the forums or google would reveal many other threads with the same issue, troubleshooting steps, and resolutions.
Try helping yourself before asking others to help you. -
In iTunes software get error message when attempting to access iTunes Store. Could not connect. Unknown error occurred (0xx800903318). Make sure your network connection is active and try again...NG
Hello there,
Thanks for using Apple Support Communities.
Since this error 0x800903318 combined with the network connection error message is occuring when you're trying to connect to the iTunes Store, I'd like you to please follow the steps in the article linked to below.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Cheers,
Alex H. -
When i sign into itunes i cannot connect to the itunes store. Get error code 0x80092013
On my home computer, while in itunes, I cannot get into the itunes store. I get error code 0x80092013. I'm running Windows 7 ultimate if that means anything. Internet access is connected and running.
Hello Pwehrer,
We've an article that provides troubleshooting steps which can help restore iTunes' connection to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
While syncing my phone, it get stuck at step 3 while connecting to the iTunes store. Trouble-shooting states that I do have an internet connection but not a secure connection to the iTunes store.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
When an external application tries to connect to it through iTunes I get 'Error: 11222'. When I try to connect through the iTunes app it just continuously loads but nothing appears. Diagnostics says that Windows Firewall (Which is being managed by McAfee) is blocking it, even though it is allowed through both firewalls I have. Even when I turn WF off iTunes claims it is being blocked by it. I have done almost everything Apple's support pages have suggested but nothing has worked. I'm using it on an Acer Aspire laptop, and the main PC can use iTunes without trouble so it isn't the ISP. I have uninstalled and reinstalled iTunes twice. Here is a full diagnostics:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Acer Aspire 5738
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0042AD4403249D18
Current user is an administrator.
The current local date and time is 2012-08-23 23:19:38.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Mobility Radeon HD 4570
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Lease Expires: Fri Aug 24 21:30:18 2012
DNS Servers: 192.168.1.254
Adapter Name: {43E41B54-39BF-45DB-A846-41062D127AFE}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
Please help me!The 11222 errors can sometimes be produced by LSP trouble. One of the suspects with that is some versions of McAfee Family Protection. For troubleshooting advice, see the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
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