TS3297 first time buying on Itunes n it's asking for answers to my secrete questions which I forgot,,any help

First time buying on itunes and i forgot the answers to my secrete questions, any help

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

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TS1424 I have an ipad and an iphone on two seperate itunes account and i can not make an itunes purchase on either device. I keep getting asked for answers to the securtity question which i never answered in the first place! How do i fix this?

I have two seperate itunes accounts on two seperate devices and i can not make an itunes purchase on either one. When signing into the account it ask for the answer to security questions. I have NEVER answered a security question for these accounts. Each time it is a different set of questions. This has only happend since the original devices have been replaced/upgraded. How do I fix this? There is money in each account and both have recieved itunes giftcards for christmas that they are unable to use!

sailsalot wrote:
I have a new ipad and have used the community to answer questions for myself. Your help has been great! I don't know how you got my sailsalot name from my Skype account but I signed in with you as "gags76" and got help with my new ipad. I discovered I used a different Apple id and password on my ipad from my computer (imac) and changed that. My e-mail is Could you email me if there is something I should do at my end. I have to use itunes to sync with my ipad so I have been going back and forth between the two. Should I sign in with my proper Apple id on my ipad?
Yes

HT5625 I changed my email because I could not open my other one but every time I try to download something it asks for me to verify the other email can u please help me

I changed my email because I could not open my other one but every time I try to download something it asks for me to verify the other email can u please help me

i have the exact same problem and when i tried to contact apple support they didn't help me at all so i'm going to try one more time.

I can't purchase music on my itunes account anymore. it keeps asking for answers to 2 security question that i never answered. i have 1 guess left

i can't purchase music on my itunes account anymore. it keeps asking for answers to security questions that i did not answer. i have purchesed all the music through my ipod but last time i tried it said " since this is the first time you are purchasing through you ipod you need to answer 2 security questions. how do i get past this. i have 1 guess left as to the possible answers. won't let me pick different questions.

Hi Mission73,
Welcome to the Support Communities!
The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
You can attempt to answer your security questions in order to change your rescue email.
If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
When creating a new Apple ID for use with the iTunes Store or Mac App Store, you will be asked to provide an optional rescue email address. If you have an existing Apple ID that you use with the iTunes Store or Mac App Store, you may be asked to provide some additional security information, including a rescue email address. When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided. The rescue email address you provide cannot be the same as your primary email address for your Apple ID. In most cases, your primary email address is the same as your Apple ID username.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
- Judy

HT1430 I set-up my new i-pad when I received it Saturday, following the 'on pad' directions. Having switched it on for the first time since this evening, I am now asked for a 'passcode'. I now can not proceed. What can I do?

This was no help. I'm still being asked for a Passcode!

Will it not open without a passcode?
Trr using your Apple ID password.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
 Cheers, Tom

HT1386 I have a new iPhone and want to purchase a ringtone on iTunes. It keeps asking for answers to a question that I did not set up and don't have the answer for. How do I get pass this dilemma?

I have a new iphone and want to purchase ringtones from itunes. Itunes is asking answers for security questions I did not set up and I can't answer them. How do I get past this to be able to purchase. I can purchase songs on my MAC and sync but itunes doesn't give the option to purchase ringtones on the MAC, just the iphone.

If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007)

Hi am running OSX 10.8.2 as first time convert to apple iMac pc but skype for Mac just freezes and locks out my iMac, any answers please?

Hi, am trying to use skype for mac on my iMac ver 10.8.2, downloaded from cnet on the internet but sype freezes and locks out the PC, yech!
dont want to use facetime as our kids in Oz & N.Z. dont have Mac's. any help please?!

Have you tried re-installing, downloading it directly from Skype?
http://www.skype.com/intl/en/get-skype/

HT201412 My screen is not display and when i try to sync with my iTunes with will not allow me to sync becuase this would be my first time syncing to itunes.

please help....This is my first time syncing to itunes and it it asking me to allow access, please respond on your ipad. this is my problem becuase my display not showing up so i cannot respond.
the only thing i can think of that happened was when there was a software update a few days and thats it.
Anyone know how i can get this resolved please and thank you.

Try this before trying to sync. Press and hold both the home and power buttons 10-15 seconds till the Apple logo appears. Release both buttons. Wait 15-20 seconds till your iPad starts on it's own.

HT5699 I try to buy from your iTunes program and I can not buy me a message appears stating that I am the first time Buy and necessary to answer the questions, but I do not remember the answer please help

I try to buy from my iTunes program and I can not buy me a message appears stating that I am the first time Buy and necessary to answer the questions, but I do not remember the answer please help

You are not addressing Apple here we are just users like you.
Security questions
Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
This user tip may also help you Security Questions

This is my first time buying something off of iTunes on this phone, I forgot my Apple ID security questions

This is my first time buying something off of iTunes on this phone, I forgot my Apple ID security questions. What do I do?

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90155)

HT5714 my itunes wont let me download songs because it says its my first time purchasing something from this account which isnt true and it wants me to answer my security question which i forgot, what do i do?

My computer wont let me download songs from itunes because when i try to purchase one it makes me type in my password, then it says that since its my first time purchasing some thing from this account (which isnt true) i have to answer my security question which i forgot, what do i do?

bmr1296 wrote:
i have to answer my security question which i forgot, what do i do?
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

I plugged my iphone in for the first time to my itunes account and it now reads that this device is already associated with an apple id. what does that mean. i only have one apple id. and do i chose cancel or transfer?

i plugged my iphone in for the first time to my itunes account and it now reads that this device is already associated with an apple id. what does that mean. i only have one apple id. and do i chose cancel or transfer?

Hello there, Shellywms09.
The following Knowledge Base article points out why you are receiving that message on your iPad:
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro

First time buyer on itunes store, its looking for answers to security questions i dont remember answering, what do i do

first time buyer on itunes store, its looking for answers to security questions i dont remember answering, what do i do

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96666)

Its my first time buying apple product from online, I'm from Sarawak, Malaysia, i would like to know what type of post/delivery service will be used to deliver the product i ordered to my house address.

HI, its my first time buying apple product from online, I'm from Sarawak, Malaysia, i would like to know what type of post/delivery service will be used to deliver the product i ordered to my house address.

iPhones, iPads, iPods are dispatched from China. Apple accessories are dispatched from Singapore. The carrier is FedEx.
Online purchases could be delivered to office addresses or home addresses. Track your item through the email sent by Apple. If necessary, you could change the delivery address to your office one.

I wanted to purchase on iTunes but because it's my first time purchasing in this device it's asking me 2 personal question which I can't remember the answer. So what to do in this case?

I wanted to purchase on iTunes but because it's my first time purchasing in this device it's asking me 2 personal question which I can't remember the answer. So what to do in this case

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
(93458)

TS3297 first time buying on Itunes n it's asking for answers to my secrete questions which I forgot,,any help

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