TS3297 I am wanting to make a purchase from a new computer, but after I enter my id and password it says that because it is my first time purchasing from this computer I have to answer my security question, but it says my answer is incorrect and to contac

I am wanting to make a purchase from a new computer, but after I enter my id and password it says that because it is my first time purchasing from this computer I have to answer my security question, but it says my answer is incorrect and it says if you can't remember answers to the two questions to contact you

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
It may say to contact Apple, but not us. We are just a user forum.

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The App Store want allow me to download new apps because I have not set up security questions.But I share an iTunes account with my friend. So if I set up the questions will my friend have to use and answer the same thing?

The App Store want allow me to download new apps because I have not set up security questions.But I share an iTunes account with my friend. So if I set up the questions will my friend have to use and answer the same thing?

They will have to be answered the first time when purchasing from a new computer or device.

HT201303 Using new computer so quite rightly have to answer ID security questions but I cant even click onto the page.? page..

I am using a new laptop and wish to make a purchase, quite correctly have been prompted to answer ID Security question but it is impossible to click on the page location to provide the answer...it's getting hard to spend my money with I tunes...help!

Also my computer wont let me get on icloud.

I want to buy a song but I have to answer a security question but I don't know the answer

I want to buy a song but I have to answer a security question but I don't know the answer

Contact iTunes
Apple - Support - iTunes - Contact Us

Hi I have put money on my apple account and since it's my first time using it I have to answer my security question but I don't remember the answer and when I go forgot answer they send you a code to your email but I have also forgotten my email password

Hi I have put money on my apple account and since it's my first time using it I have to answer my security question but I don't remember the answer and when I go forgot answer they send you a code to your email but I have also forgotten my email password.

Reset Security Questions
http://support.apple.com/kb/HT5312
If you can't solve problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

I have problem with the security question which i forgot the answer how can i change it as i already have apple id and password

I have problem with the security question which i forgot the answer how can i change it as i already have apple id and password

You may reset the password on your account by opening https://iforgot.apple.com/ in Safari and entering your Apple ID (your email address, which the moderators should have removed earlier).
You won't be able to set the password to your email address, or a recently-used password (if I remember correctly).
Once you change your password, you should update your password on your iOS device in Settings > iTunes & App Store, then tapping the "Apple ID: <username>" cell at the top to re-enter your password. (Your iOS device may prompt you for the new password before getting to Settings as well.)
Hope that helps. If you have a different issue, please post a follow-up message.

HT5312 i have entered answers to security questions but says not correct now going lock out my redeemed money why???????

i have entered answers to security questions but says not correct now going lock out my redeemed money why???????

It sounds as though it doesn't think that you are typing in the correct answers.
If it's not accepting them and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Every time I try to get on the ipod, it says I have to add more security questions, but none are listed, just two buttons that say submit.

Every time I try to get on the Ipod games, it says I have to add more security questions, but no questions are listed, just two buttons that say "Submit" and places to put the answers to the unstated questions. It also asks for a second email address. It then proceeds to lock up. Is this a scam of some sort. There is nothing on the apple website about having additional security questions other than the one, or having a second email to operate the ipod.

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
(95471)

Can't seem to download any app despite entering the correct password and answering 3 security question but still in the end it comes up the message that my session has timed out no matter what! Please help, many thanks in adv!!

Can't seem to download any app despite entering the correct password and answering 3 security question but still in the end it comes up the message that my session has timed out no matter what! Please help, many thanks in adv!!

Try doing it on your computer with iTunes and then sync to your iPad to see if it clears the problem.

HT201363 When I sign in to my Apple ID in "My Apple ID" and go to "Passwod and Security" I should answer the security questions but I don't remeber them and the bar that says "send to rescue email" doesn't show !! How could I recover the questions??

When I sign in to my Apple ID in "My Apple ID" and go to "Passwod and Security" I should answer the security questions but I don't remeber them and the bar that says "send to rescue email" doesn't show !! How could I recover the questions??

You will have to contact iTunes Support and tell them you have forgotten your Security Questions and need them reset. They will respond to you by email, usually within 24 hours. Here are two links to contact iTunes Support:
http://www.apple.com/support/itunes/ww/
or by email:
http://www.apple.com/emea/support/itunes/contact.html
Cheers,
GB

I wanted to purchase on iTunes but because it's my first time purchasing in this device it's asking me 2 personal question which I can't remember the answer. So what to do in this case?

I wanted to purchase on iTunes but because it's my first time purchasing in this device it's asking me 2 personal question which I can't remember the answer. So what to do in this case

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
(93458)

HT5312 Every time i try to buy something from the Itunes i cant because i most answer the security question but I don't remember my security question answer help plzzz, note: I can't call the apple support because I live in Saudi Arabi

Every time i try to buy something from the AppStore on my iPad or iPhone 4S i cant because i most answer the security question but I don't remember my security question answer, when I try to go change it from my Apple account he ask me the security questions agin and I don't know the answer help plzzz, note: I can't call the apple support because I live in Saudi Arabia

If you don't see the 'send reset info' button on the page where you can change them then I assume that you don't have a rescue email address (which is not the same thing as an alternate email address) set up on your account. As you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset. You could try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security

HT204053 I forgot my answers to my questions. I am trying to buy an app and it says i need to answer my security questions but i forgot my answers. Can i change them or somehow find out what my answers were?

Please someone help
I forgot my answers to my questions. I am trying to buy an app and it says i need to answer my security questions but i forgot my answers. Can i change them or somehow find out what my answers were?

You'll have to reset them. Go to https://appleid.apple.com, click on manage your account on the right, sign in, click on Password and Security on the left, look for the link to reset your security questions to the right. This will send a reset email to your rescue email address.
If you don't see this link, contact iTunes store support for help: http://www.apple.com/emea/support/itunes/contact.html.

HT1918 My iphone keeps saying in order to buy a song from itunes, I need to previde the answers to security questions but I don't remember the answers. I've clicked to change it but in order to change it, I need the answers. What do I do?

My iphone keeps saying in order to buy a song from itunes, I need to previde the answer to security questions but I don't remember the answers and i've tried to change it but in order to do that, I need the answers.

You canot easily change your country settings. The iTunes Store in a country is intended only for use by that country's residents, and only while they are in the country. To use the iTunes Store in a country you need a credit card (or other card type if acceptable in a country) issued in that country, billed to an address in that country, and also be physically present in that country when using the store. You are also restricted to waiting 90 days between country changes.
E.g., "The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance." - http://www.apple.com/legal/itunes/us/terms.html#SERVICE

Will not let me log in, first time installing on this computer.

Will not let me log in, first time installing on this computer.

What is the error message you see when it will not let you log in... is it one of the below problems?
Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
And, just in case you ever have this problem...
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430

TS3297 I am wanting to make a purchase from a new computer, but after I enter my id and password it says that because it is my first time purchasing from this computer I have to answer my security question, but it says my answer is incorrect and to contac

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